The athenahealth podcast

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appointment did so with the new Appointm...

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation. 

Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of Detroit, about his experience as an e...

Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at the same time, dramatically improving revenue cycle outcomes. It’s about taking more...

Three-quarters of patients in a recent survey expressed concern about protecting their personal health data – especially at a time when the use of behavioral health services is at an all-time high. In the latest athenahealth podcast, learn more about the evolving tools in athenaOne that you can use to protect patient privacy across a variety of use cases – including adolescent care and behavioral health care.

Join us in Nashville f...

Hear directly from athenahealth leadership about Thrive, which brings together over 2,000 healthcare clinicians, payers, and partners in Nashville in November to ignite inspiration, expand knowledge, and spark meaningful connections. This year, Thrive is bigger and better with exciting hands-on training sessions and abundant networking opportunities designed to elevate your expertise and fuel lasting relationships.  

Learn more: ht...

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare and their care team, all while reduci...

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we’re joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to growing trust in AI – and see how ...

In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice m...

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey, from adolescence to menopause and b...

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours.

Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-healt...

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource.

Don't forget: M...

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the ...

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks ...

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow.

Episode sponsor: Clinii

Resources:

• Success Community overview:

  https://success.athenahealth.com/s/...

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care.

Curious about Thrive 2025? Learn more here: htt...

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to drive the best possible results for her business.

Stay informed about Thrive 2025, co...