Next Level BizTech

In this episode of Inside the Win, Graeme Scott from Telarus and David Beagle from Ooma discuss the growing market for POTS (Plain Old Telephone Service) replacement. Beagle explains how major carriers like AT&T are aggressively shutting down copper infrastructure, creating a massive opportunity for partners to migrate customers to modern solutions. He introduces the POTS Tracker, an AI-driven tool that scrapes FCC filings to h...

When new tech walks into a customer’s environment, who’s asking the hard questions? In this episode Josh Lupresto (SVP, Sales Engineering — Telarus) breaks down the real risk behind the headlines: devices with cameras and microphones, low-cost AI models, and shiny demos that may be vaporware, unsafe, or legitimately worth doing. Using the viral example of a robot dog with a hidden backdoor and an open‑weight AI mo...

In this episode of Inside the Win, Jason Kaufman sits down with Senior Field Solutions Engineer Joshua “Haas” Hazelhorst to unpack a real-world cybersecurity win. Learn how engineering expertise and creative partner playbooks turned a stalled, capital-intensive firewall refresh into a fully managed, 100% Opex service — delivering stronger security, predictable monthly revenue, and a delighted customer. We break do...

The AI race just flipped. For years it was all about building bigger models. Now the center of gravity has moved to serving those models fast, cheap, and everywhere. Josh Lupresto, SVP of Sales Engineering, breaks down the “Inference Flip” in plain English: what training vs. inference really mean, why today’s models “think” before they answer, and how that shift pushes the hard problem—and the mo...

In this episode of Inside the Win, Telarus VP of Cloud Chad Muckenfuss sits down with Jay Hanley, Head of Solution Architecture at Mobile Mentor, to break down a major Microsoft Copilot win in the enterprise healthcare space.

What started as a small Copilot deployment quickly grew into a large-scale AI adoption strategy for 7,500 users. Jay explains how Mobile Mentor helped the organization address data security, governance, us...

What can technology advisors learn from NVIDIA’s near-misses and ultimate success? Josh Lupresto shares how Jensen Huang and team navigated setbacks—like product pivots and industry disruptions—to become a leader in AI. Discover practical advice for navigating tech shifts, leading with discovery questions, and being the trusted guide clients count on no matter how fast technology changes. Perfect for advisors faci...

Mike Baillargeon from Telarus interviews James Cammareri from Call Center Power about a successful multi-phase partnership deal. The conversation covers Call Center Power's capabilities as a contact center consulting and technology enablement company, focusing on a specific win with a home security company in Charlotte. The project started with a $42,000 Genesys Cloud CX implementation and grew into an ongoing managed services cont...

95% of enterprise AI projects deliver little to no measurable impact — and it’s not the model that’s failing. In this solo episode of Next Level BizTech, Josh Lupresto (SVP, Sales Engineering at Telarus) explains why the hard part has moved from building models to deploying them inside messy, real-world environments. He breaks down the recent push by major AI labs to embed engineers on customer sites, why forward-...

In this episode of Inside the Win, Graeme Scott from Telarus interviews Justin Lyle-Purdy from Graphiant about network as a service (NAS) and how it's changing the way customers buy network solutions. They discuss a recent customer win that started as a simple request for a single circuit connection between two locations for a medical manufacturer but evolved into a 600-connection solution. The customer needed to connect their head...

In this episode, Jason Kaufman interviews Michael Luttenberger, Field CTO of Modern Work at Netrix Global, about AI implementation challenges, best practices, and future trends. They explore real-world use cases, common pitfalls, and strategic advice for successful AI adoption.

Chapters

00:00 Introduction to AI and Its Importance

05:01 Mike Luttenberger's Journey into Technology

10:11 Understanding AI: Basics and Complexities

14:59 Use ...

Jason Kaufman and Trevor Burnside discuss a successful upsell case study on their podcast 'Inside the Win'. The opportunity began as a basic Exchange Server 2008 to Microsoft 365 migration for a client with an analytical CEO who demanded a flawless transition. Trevor leveraged this email migration conversation to identify cybersecurity gaps by asking simple questions about email security and endpoint protection. The discovery revea...

Can your organization really “buy” its way into CMMC compliance? In this episode Josh Lupresto sits down with CJ Messana (Director, Channels That Thrive) to explain why CMMC is an operational journey — not a checkbox — and what companies must do now to compete for DoD business.What you’ll learn- Why the November CMMC deadline matters and why third‑party C3PAO certification is no longer optional- How op...

Chad Muckenfuss and Jason Kaufman from Telarus discuss a successful VMware migration case study involving a customer with 130 VMs who needed to transition away from legacy Broadcom infrastructure. The customer, operating in the financial sector with highly compliant data, was facing an October deadline and needed a minimally invasive solution. Expedient provided the perfect fit through bridge licenses that allowed the customer to m...

Security architect and "BS sniffer" David Girvin joins Josh to cut through the noise in AI security. From ship captain to penetration tester to AI governance pioneer, David brings a unique perspective on what's actually broken in cybersecurity today.

In this episode, we dive into:
• Why most AI governance is just policy theater (and what real controls look like)
• The deadly gap between agent identity and execution layer secur...

Sam Nelson hosts a CX edition of Inside the Win featuring Heather from Atlas, discussing how AI voice technology can be accessible to SMB customers. The conversation centers around a recent success story where Atlas helped a small East Coast law firm with fewer than 20 people implement AI voice technology in just two weeks. The law firm had two distinct business lines - corporate practice serving Fortune 500 companies and personal ...

Most organizations miss the huge revenue potential hidden within cybersecurity—until now. When compliance is viewed not just as a checkbox but as a strategic asset, it opens doors to new markets, wins government contracts, and builds unbeatable trust with clients. With cybersecurity expert Dan Desko sharing insider frameworks and real-world insights, this episode reveals how to turn your security posture into a competitive ed...

In case you missed it, industry-expert and Telarus technology advisor JP Panzica of Accelerate Partners join us as we wrap up this top track on negotiation and discovery calls! JP brings many years of experience to the discussion as we talk about Discovery calls from old to now and all the things that have changed. JP shares a ton of lessons, some seemingly basic, but frequently forgotten. We discuss the importance of things such a...

In this episode of Inside the Win, Graeme Scott from Telarus interviews Eric Solomon from Comcast about a successful teaming strategy that transformed competition into collaboration. The story follows a tech adviser who had been working with an airline carrier for eight years, building a $60,000 revenue base with Comcast services. When Comcast's direct team identified the same account as strategic, instead of competing, they cho...