The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising
Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise
Episodes
TITLE: The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies
DESCRIPTION:
John Hayes interviews Sarah Davies, the general counsel of the International Franchise Association, about the American Franchise Act. The Act aims to stabilize the "joint employer" standard under the NLRA and FLSA, which has seen shifting interpretations since the 2015 Browning-Ferris decision. Davies explain...
DESCRIPTION:
Host John Hayes interviews Gil Marques, a multi-unit, multi-brand operator and co-founder of KTA Financial Services, about “franchise financial intelligence.” Marques explains how he and his wife, former corporate C-suite executives, entered franchising by opening The NOW Massage locations and later acquiring Salons by JC, and how early struggles getting timely, accurate P&Ls and balance sheets from non-franchise-sa...
TITLE: How He Modernized a “Boring” Industry Into a Scalable Brand | Dr. John P. Hayes - With Kevin DuBois
DESCRIPTION:
John Hayes interviews Kevin Dubois, the CEO of Clean Brands, which operates various brands including Lapels and Martinizing across approximately 500 locations in nine countries. Dubois discusses his transition from opening multiple restaurants during his teenage years to garment care, a shift that occurred aft...
DESCRIPTION:
Ray Titus, in an interview with John Hayes, discusses the common misconceptions about franchising, including the belief that franchises are run by large corporations. He points out that less than 1% of the approximately 1,600 franchisees under the United Franchise Group are corporate-owned. Titus talks about his family's long history in franchising and the significant changes in the industry from the pre-internet e...
DESCRIPTION:
John Hayes interviews Sal Majzoub on Franchise Hot Seat, discussing Majzoub's transition from corporate work to franchising and business brokerage. Majzoub shares his experience of being confined in a Dubai hotel during the COVID pandemic while earning a substantial six-figure salary. During this time, he researched about 50 franchises and multiple Franchise Disclosure Documents (FDDs), eventually choosing Transwor...
DESCRIPTION:
John Hayes interviews Matthew Cancino, a Titus Center for Franchising graduate and former U.S. Marine, about his journey into the world of franchising. Cancino discovered franchising at Palm Beach Atlantic University, where he sought mentorship for his detailing business. His plans to attend fire school were disrupted by COVID, leading him to PBA where his entrepreneurial spirit and faith guided his decisions. Cancino&a...
DESCRIPTION:
Mitchell Nolan, a graduate of Palm Beach Atlantic University with an MBA and a focus on franchising, is the founder of consulting firm DJM Nolan and co-founder of Vetted, a company he established with Steve Lieber. Vetted's mission is to assess both franchisors and franchisees using five key principles derived from Junior Bridgeman. These principles include exceptional food and guest experience, simplicity of syste...
DESCRIPTION:
The Franchise Hot Seat Podcast features an interview with Palm Beach Atlantic University students Leanna Carlson and Ethan Stayte, who are studying franchising at the university's Titus Center. Leanna, an international business, entrepreneurship, and franchising student, was inspired by her father's State Farm agency model and her aspiration to merge faith with business. Her focus is on international franchisi...
DESCRIPTION:
John Hayes, host of the Franchise Hot Seat Podcast, interviews Martha Flynn, the new director of the Titus Center. Flynn shares her journey into franchising, which began unexpectedly at Burger King and evolved into various roles at Dunkin' and Panera. The discussion touches on the scarcity of formal franchising education and how Flynn mastered franchise law and operations. The importance of internships for students...
DESCRIPTION:
John Hayes, host of the Franchise Hot Seat Podcast, converses with Keith Gerson, a member of the Titus Center Advisory Board and a veteran in the franchising industry. Keith shares his franchising journey, beginning with McDonald's, then owning a Mrs. Fields Cookies franchise, and finally becoming a franchise coach and executive. They delve into the challenges and opportunities in franchise development, the surpris...
DESCRIPTION:
John Hayes hosts Haley Arruda and Sam Vander Heide, Palm Beach Atlantic
University students, on the Franchise Hot Seat Podcast, where they discuss their
studies in franchising at the Titus Center for Franchising. They explain their reasons
for choosing PBA and their academic paths, including their discovery of franchising.
Both students emphasize the significant role internships have played in shaping
their career goal...
DESCRIPTION:
In this episode, we dig into the growing question a lot of people are asking: is a
traditional college degree still worth it? The conversation explores the gap between
classroom theory and the real-world skills employers actually need, and why more
students are looking for alternative paths as tuition rises and frustration grows.
Dr. John P. Hayes shares how the Titus Center for Franchising at Palm Beach Atlantic
Unive...
DESCRIPTION:
John Hayes interviews Natalya Hummer from FinaTech Accounting and Advisors, who also owns three Crumble Cookie franchises, in this episode of the Franchise Hot Seat Podcast. Natalya shares her experience as a CPA and her transition into the franchising world, highlighting the essential elements for franchisee success. They delve into the importance of comprehending business metrics, such as KPIs, and the difficulti...
DESCRIPTION:
John Hayes interviews Deean Ferrone on the Franchise Hot Seat, discussing her journey from being a teacher to becoming a successful franchisee of Pigtails & Crewcuts, a children's hair salon chain. Ferrone's transition to business ownership was sparked by the difficulties of virtual teaching during the COVID-19 pandemic. She and her husband conducted thorough research and due to fortunate circumstances, th...
DESCRIPTION:
John Hayes, host of Franchise Hot Seat, interviews Shelly Sun Berkowitz, founder of
BrightStar Care, a leading healthcare franchising company with over 400 units.
Shelly discusses her transition from accounting to healthcare franchising, and her
strategic partnership with Peack Rock Capital. She stresses the importance of
choosing the right private equity partners and the value of supportive relationships
within the fra...
DESCRIPTION:
John Hayes interviews Alex Smereczniak, the co-founder and CEO of Franzy, in the
Franchise Hot Seat Podcast. Alex presents Franzy as a comprehensive platform for
potential franchisees, likening it to 'Zillow for franchising.' The platform aggregates
vital data such as financials, consumer sentiments, and franchisee feedback. The
interview explores Alex's professional journey, from transforming a laundry s...
DESCRIPTION:
John Hayes, a franchising professor at Palm Beach Atlantic University and host of the
Franchise Hot Seat Podcast, converses with Bob McCracken, an Air Force and Air
National Guard veteran and Hot Head Burritos franchisee. They delve into why
veterans make exceptional franchisees, highlighting the discipline, meticulousness,
and plan-following abilities honed during military service. They also discuss the
Veterans Transi...
DESCRIPTION:
John Hayes, host of the Franchise Hot Seat, engages in a comprehensive discussion
with Schuyler "Rocky" Reidel, founder of the Reidel Law Firm, on various pressing
and contentious topics in the franchising industry. They emphasize the crucial role of
specialized legal advice in franchising, particularly during a government shutdown
that affects SBA loans. Rocky underscores the importance for franchisees to
com...
DESCRIPTION:
John Hayes hosts Jack and Jill Johnson from Franchise Insiders on the Franchise Hot
Seat Podcast. The Johnsons' franchising journey began with Jack's father founding
Home Care Assistance after a franchise rejection, which evolved into a successful
family business. As franchise consultants, they guide others through the complex
franchising world. Key topics include the necessity of thoroughly evaluating
franchi...
DESCRIPTION:
John Hayes, in the Franchise Hot Seat Podcast, underscores the significance of
matching employees with roles that complement their strengths to enhance
productivity and avoid disengagement. He references studies from Gallup and the
Society for Human Resource Management (SHRM) that reveal a large number of
employees feeling underutilized and the substantial economic impact of
disengaged workers. Monica Feid, COO of Thund...
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