The NAA Apartmentcast

In this sponsored episode of the NAA Apartmentcast, the official podcast of the National Apartment Association, we sit down with Miguel Lopes, Senior Manager at Yardi Breeze, and Matt Seashols, Director at Yardi, to tackle a huge question facing the industry: How do we do build resident loyalty that lasts? 

Resident loyalty isn't built through a single interaction. It develops through every touchpoint, from move-in to renewals ...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Krista Hurley, Industry Principal, Agentic AI Workforce, RealPage, Inc., and Sarah Covington, CAM, HCCP, Operations Specialist at Summit Property Management, to explore one of the rental housing industry's most pressing questions: How do we do more with the teams we already have? 

Across the in...

Every so often, something happens in Washington that people have been talking about for so long that it's easy to wonder whether it'll ever actually happen. For housing policy, that moment arrived with the passage of the 21st Century ROAD to Housing Act.

The legislation has been called the most significant housing bill in decades, bringing together a broad package of reforms aimed at increasing housing supply, improving affordabilit...

This year’s Apartmentalize education program is stacked - and we’re going behind the scenes. In our latest episode, we sit down with Clark Ebbert, NAA’s Conference Education Programming Director, who curates the entire learning experience for the industry’s biggest event. We talk about the can’t‑miss topics, the trends shaping the industry and the sessions guaranteed to level you up. If you want to wal...

Insurance costs are rising faster than almost any other expense in rental housing — and the impact is reshaping operations, underwriting and long‑term strategy. In this episode, National Apartment Association Manager of Industry Research Eri Bajomo breaks down the data behind today’s multifamily insurance cost acceleration and what it means for owners, operators and investors.

Drawing from her recent analysis for NAA, Ba...

Get ready—this episode of the NAA Apartmentcast is all about celebrating the heartbeat of our industry: RPM Careers Week! We’re joined by Shellie Sims, Director of Workforce Development and Career Awareness at the NAA Education Institute, for an inside look at why this nationwide celebration is bigger, bolder and more important than ever.

We’re spotlighting the dynamic, people‑first career paths that make residenti...

On this episode of the NAA Apartmentcast, we’re joined by Leah Cuffy, NAA’s Director of Advocacy Research, for a deep dive into the economics behind the Dollar of Rent—NAA’s data‑driven tool that breaks down exactly where each rent dollar goes and why it matters.

Cuffy reveals how that dollar is stretched across operating costs, taxes, maintenance, payroll, insurance and more — painting a clear picture ...

On this episode of the NAA Apartmentcast, we're joined by a trio of NAA’s Federal Legislative Affairs Directors, Joe Riter, Maria Spencer and Jason Lynn, who are here to preview NAA’s Advocate conference and Lobby Day (March 24-25, register at Advocate | National Apartment Association), walk through important matters of housing policy and detail what matters right now in Washington and why your voice in D.C. counts. &nb...

This special edition episode of the NAA Apartmentcast features guest hosts Scott Wilkerson, Chief Investment Officer and Chair of the Investment Committee for Ginkgo Residential, and Chris Carter, Regional Vice President for Carter-Haston, both members of NAA’s Operations Committee. They are joined by Brad Dockser, CEO and Co-Founder of GreenGen for an intriguing conversation focused on ESG (Environmental, Social and Governan...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Kyle Nelson, Vice President of Corporate Strategy at Snappt, and Maitri Johnson, Vice President, Tenant and Employment at TransUnion, to discuss how fraud prevention isn’t just an operational task anymore; it’s shaping the renter experience and influencing where people choose to live.&n...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with Ken McDonald, CEO of Leonardo247, as he shares how property operators can leverage AI and their unique operational playbook to drive NOI growth. In this episode, he reveals proven strategies to turn operational data into AI-powered optimizations that improve efficiency, strengthen resident retentio...

There are more than 40 million apartments in the United States, of which half are owned and operated by small portfolios, otherwise known as independent rental owners (IRO). 

On this episode of the NAA Apartmentcast, we're joined by Demetrio Jimenez, President and Owner of Tropicana Properties in El Paso, Texas, and 2026 Chair of the NAA Affordable Housing Committee; and Megan Orser, CEO and Business Strategist for Smart Apartm...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we are joined by Kelli Lea, Senior Regional Property Manager for Greystar and 2025-2026 President of the National Apartment Association Education Institute (NAAEI) Board of Directors, to provide an update on all the exciting things happening at National Apartment Association Education Institute (NAAEI), including the latest ...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA’s Director of Federal Legislative Affairs Maria Spencer, who, now that the government has reopened, is here to walk us through the Congressional FY26 appropriations process and the prospective impacts on the rental housing industry, especially as it relates to balancing the priorities of creating n...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA’s Director of Conference Education Programming Clark Ebbert, as well as Peter Lynch, Chief People Officer at Cardinal Group Companies and Emcee of NAA’s Cultivate event, Feb. 17-18, 2026 in Nashville. 

They’re joining today to talk about this unique, intimate and highly strategic ev...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA’s AVP of Housing Policy & Regulatory Affairs Nicole Upano to talk public policy, advocacy, government shutdowns and some inside baseball on what's happening in Washington.

Visit naahq.org/advocacy for links to the policy issues library, industry priorities, Apartment Advocate newsletter, registr...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA’s VP of Research George Ratiu to talk the economics of residential real estate, as well as review all of the insightful research NAA has recently released. 

Visit the research section on NAA’s website to explore all of NAA’s research offerings, including Income/Expense IQ data, indu...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this sponsored episode, we sit down with two leaders, Chris Ulep, Vice President at Yardi Breeze, and David Franklin, Industry Principal of AI at Yardi, to explore how artificial intelligence is not just for the big players. They share how Yardi is making AI tools more accessible, affordable and user-friendly for small and mid-sized prope...

Welcome to NAA's Apartmentcast, the official podcast of the National Apartment Association. On this episode, we sit down with NAA’s AVP of Federal Legislative Affairs Owen Caine, who walks us through the Congressional reconciliation package that dictates the future of tax policy following the One Big Beautiful Bill Act being signed into law on July 4. 

For those of you out there who are interested in learning more about h...