Talk’n TRM

In this episode of Talk’n TRM, host Bex Deadman is joined by Kevin Coffey, a highly respected travel risk management trainer, consultant, and former LAPD detective who has dedicated his career to empowering travellers with street smarts and practical strategies.

Kevin shares his fascinating journey into the world of travel risk management, beginning with his years in law enforcement investigating crimes against travellers at LAX. T...

In this final instalment of our 3-part series, Helen’s Story, host Bex is joined by Jennifer Milton, Chief Executive Officer & Founder of Compass Point Assist.

Jennifer brings a wealth of global experience to the table, as an expat, a passionate advocate for universal healthcare, and a leader in the fields of travel assistance, health, and sustainable tourism. With her deep understanding of healthcare systems and traveller well...

In this episode of Talk’n TRM, host Bex Deadman is joined by Christine Connolley, Senior Global Crisis Manager at BCD Travel and a leading voice in travel risk management.

Based in Denver, Christine plays a critical role in helping organisations fulfil their duty of care. At BCD Travel, she is part of an innovative team that develops robust TRM programmes, monitors global risk exposure, and responds rapidly to incidents as they ari...

Welcome back to Talk'n TRM: The Traveller Files!

This episode is Part 2 of our special 3-part series, Helen's Story. In Part 1, we shared Helen’s experience and that of her colleague, "Emily", who was travelling with her when Helen had a medical emergency.

Today, I’m joined by Jessica Inglis as we dive into the importance of not only having travel insurance but also knowing the key details. 

Bex also reveals the end of Helen's stor...

In this episode of Talk’n TRM, host Bex Deadman is joined by Ceri McQueen, Global Travel Security Lead at Dyson.

Ceri shares her inspiring journey into the world of corporate and travel security, having entered the field from a non-security background. With over six years of experience, she discusses how she developed her career and passion for creating inclusive, effective travel risk management strategies.

In this episode, Ceri h...

In this first episode of this three-part Traveller Files series, host Bex Deadman shares the anonymised story of "Helen"—a business traveller who experiences a sudden medical emergency while on a work trip in the United States.

This episode recounts Helen’s experience and that of her colleague, "Emily", who was travelling with her. When Helen has a medical episode, Emily is thrust into a high-pressure situation—communicating with p...

In this episode of Talk’n TRM, host Bex Deadman is joined by Elizabeth Anderson, Manager of Global Travel Operations at Inmarsat (acquired by Viasat in 2023). With a career that began in leisure travel, Elizabeth has spent nearly a decade at Inmarsat, where she transitioned into corporate travel and led the development of their Travel Risk Management (TRM) protocols.

Elizabeth shares her passion for traveller safety and how she con...

In this special extended episode of Talk’n TRM, host Bex Deadman is joined by three expert guests — Joël Marier, Mike Blakey, and Julian Penney — to explore the newly released ISO 31031: Managing Risks for Youth and School Trips.

All three guests played a key role in the development of this important international standard. As members of ISO Working Group 9 (WG9), Joël, Mike, and Julian were part of a team of more than 30 global ex...

Welcome to the final part of our 3-part series, April’s Story, on Talk’n TRM: The Traveller Files!

In Part 1, we shared April’s real-life travel story and left you with a difficult choice to consider. In Part 2, I was joined by Jessica Inglis as we discussed how we might feel in April’s position, and what decisions we would have made. Now, in Part 3, we bring everything together.

I’m joined by the incredible Carolyn Pearson—CEO and...

In this episode of Talk’n TRM, host Bex Deadman is joined by Bryan Conant, a seasoned safety and security professional with over a decade of experience across personal security, GSOC operations, intelligence analytics, building security, and travel risk management.

Now working within the travel industry, Bryan is pioneering a new business model focused on improving safety for leisure travellers. Combining his passion for travel and...

In this episode of Talk'n TRM, host Bex Deadman is joined by Stan Ayscue, a seasoned security professional with over 20 years of experience in international risk management and bespoke security consulting. Currently working with Exlog Global, a veteran-owned risk solutions provider, Stan draws on his extensive expertise to help clients mitigate risks and protect their people and assets.

Stan’s impressive career includes serving as ...

In this episode of Talk'n TRM, host Bex Deadman is joined by Joël Marier, a passionate advocate for safety, sustainability, and social impact. With extensive experience in social enterprise, strategic planning, risk management, and international standards development, Joël has dedicated his career to creating safer, more inclusive environments for vulnerable groups, including youth.

Joël shares his journey into the world of standar...

Welcome back to Talk'n TRM: The Traveller Files! This episode is Part 2 of our special 3-part series, April’s Story.

In Part 1, we shared April’s gripping travel story and left you with a choice: What would YOU do in her situation? Today, I’m joined by Jessica Inglis as we dive into how we would feel in April’s shoes and discuss the decisions we might have made. After reflecting on the possibilities, I’ll reveal what April actually...

Join host Bex Deadman for another riveting episode of Talk'n TRM, as she sits down with Shaun Boulter, a seasoned security and crisis management expert with over 28 years of experience.

With a background in the British Military, Shaun brings a wealth of knowledge to his role as Global Head of Security and Operations at AXA Partners. His extensive experience spans various roles, including Head of Crisis and Security Management for...

This episode of Talk'n TRM: The Traveller Files brings you something a little different.

Titled April's Story: What Would You Do?, Bex reads a true account of April, a woman on a business trip faced with a difficult decision. But here’s the twist - she's not sharing the ending.

This is a new format for The Traveller Files episodes, and Bex is inviting you to be part of the story.

As you listen, put yourself in April’s shoes. What c...

Join host Bex Deadman for an insightful episode of Talk'n TRM, as she welcomes Rob Westwood, a seasoned expert with 40 years of experience in hospitality technology.

With a career spanning four decades, Rob Westwood has been at the forefront of hospitality technology, witnessing significant developments in operations and guest expectations. His expertise lies in data management, vendor integration, and navigating the complexities...

In this gripping episode of Talk'n TRM: The Traveller Files, we hear Carolyn Pearson recount an astonishing tale of resilience and survival from her gap year in Australia. What started as a travel adventure with family friends took a shocking turn when Carolyn found herself and a friend abandoned in the harsh, isolated expanse of the Australian outback. With only her handbag and a bottle of water, Carolyn was picked up by a passing...

In this episode of Talk'n TRM, Bex is joined by Robin Jones, the founder and former CEO of MySafeBase.

With an illustrious background spanning over 20 years in the UK Military and USDOD Close Protection, Robin is a seasoned expert in global security risk management. Having navigated both corporate and hostile environments, he brings a wealth of knowledge and experience to the table.

In this engaging conversation, Robin shares the i...

Welcome back to Talk'n TRM: The Traveller Files, where we unravel the diverse narratives of travel and glean valuable insights. In this episode, Jennifer Milton shares a humorous yet cautionary tale of her son's journey to Hawaii, a lesson in cultural differences that took an unexpected turn.

Jennifer had forewarned her son about the stark contrast in attitudes towards public urination between Europe, where it's commonly accepted, ...