Dear Laura Show

In this episode, Laura Nelson addresses two important topics in dental practice management. First, she discusses strategies for dealing with last-minute hygiene cancellations. Laura highlights the need to change the practice's philosophy and verbal skills to prioritize hygiene appointments. Second, she dives into handling insurance-focused patients and emphasizes the importance of shifting the conversation to focus on the pati...

Welcome to another episode of the Dear Laura Show podcast, hosted by Laura, the founder of Front Office Rocks. In this episode, Laura delves into two important topics that dental office professionals commonly face: morning huddles and dental emergencies. She shares insights and practical strategies to make morning huddles more effective and proactive and provides guidance on how to handle dental emergencies to maintain control of t...

Welcome to another episode of the Dear Laura Show! I'm Laura, the founder of Front Office Rocks, and I'm here to answer your questions and discuss various subjects related to the dental office. Whether you're a dental professional or simply curious about how things work behind the scenes, you're in the right place. If you've been following along with us, thank you for your continued support. And if you&apos...

In this episode of the "Dear Laura Show", Laura from Front Office Rocks tackles two
important issues: handling gossip in the office and addressing price inquiries for dental procedures. 

Laura emphasizes the need to confront and address gossip in the workplace rather than ignore it. She advises involving the entire team in discussions, establishing policies to handle gossip, and providing support and guidance...

In the 9th episode of the "Dear Laura" show, Laura addresses two questions from the dental office front desk staff. 

The first question is about handling a patient in front of them while the phone rings. Laura disagrees with the doctor's advice to let the phone go to voicemail and emphasizes the importance of answering the phone. She suggests politely asking the patient for a moment, gathering caller informa...

The Dear Laura Show episode 8 discussed how to build a productive schedule in
dental offices. 

1. The first step is to understand what a productive schedule is and what it looks like. Productive means hitting goals and achieving the numbers set out for the practice. 
2. The second step is to know the practice's goal, which needs to be understandable, achievable, and motivating. Then, the team members need to break th...

In this 6th episode of the Dear Laura Show, Laura, the founder of Front Office Rocks, advises dental practices on how to deal with dental insurance. 

She encourages dental practices to focus on educating patients on the value of dental care, rather than solely on insurance and money. She also advises against using scripts and encourages team members to answer patient questions from the heart, with confidence and exceptiona...

In this podcast episode of the "Dear Laura Show", Laura addresses a common question about accommodating patient appointment preferences while maintaining a productive schedule.

Laura advises that it's important to have a schedule policy in place with back-to-back
appointments, and to train team members on how to follow it. 

She notes that while it's tempting to accommodate patients' pr...

The 4th episode of the Dear Laura Show is about establishing a good tone in a dental
practice with new team members. Laura Nelson, the host, emphasizes the importance of establishing a culture with a shared purpose and goal. 

She suggests that the first step in setting a good tone is to establish the "why" behind the practice, which includes understanding the purpose, goal, and direction of the practice. Once...

In the 3 rd episode of “Dear Laura Show” Laura Nelson, the founder of Front Office Rocks answers questions related to hiring and managing dental office staff. 

She answers a question about tips for writing a good job advertisement when hiring for dental office positions. She suggests that a job ad should be an advertisement, meaning it should attract people to apply for the job. Laura advises not to list too many requireme...

The second episode of the 'Dear Laura' show is here! 🎧 In this episode, Laura answers questions from customers and clients about dental practices. 
She addresses two questions on block scheduling and effective implementation of the patient journey. Block scheduling is a method for building a schedule to achieve production goals by focusing on important appointments. A clear patient journey is crucial for a positive e...

Laura Nelson, the founder of Front Office Rocks, starts a podcast/video series to answer dental office management questions from her audience. The series is called "Dear Laura Show." 

The first episode tackles a question from a Front Office Rocks subscriber who feels like their practice has lost its purpose due to changes that have happened over the past six months. Laura explains the concept of "why" a...