The Westminster Tradition

On 11 March, the National Anti-Corruption Commission released its findings on Robodebt. It found that two of the six referred public servants engaged in serious corrupt conduct, and four did not. 

Caroline, Alison and Danielle discuss three things: the "low level" code of conduct failures that created the toxic soil in which corrupt conduct could grow; the detail of the NACC's findings on the Robodebt Six; and the har...

In our last episode on Mad Cow Disease, we take our final lessons from the public servicing of this massive health, agricultural and economic crisis. With the benefit of hindsight, we weigh the significant market interventions and public perception against actual transmission data. 

In this episode:

• What decision making looks like under radical uncertainty, where its government's job to keep things running.
• The massive supply...

It’s March 1996 and the UK Government announces that mad cow disease has been linked to human cases. Within days beef consumption falls by half, public confidence is non-existent, and ministers begin meeting in chaotic quasi-cabinet groups sometimes twice a day.

In this episode we discuss:

• How to brief best in the chaos of things changing by the hour 
• Whether policy should change when the risk hasn't changed, but risk percept...

Few people come to policy officer positions with specific policy training. They might be teachers, lawyers, front-line workers or subject-matter experts. Who teaches us how to do policy work, and what policy actually is? Enter Salli Cohen’s brilliant new book, 'Rollercoaster: How to be a bloody good policy officer.'

In this episode we catch up with Salli about:

• Her one-word definition of policy.
• What it takes to be a gen...

Part 2 of 4 on Mad Cow Disease: In this episode,  the cracks in enforcement are showing, panic is slowly boiling, and the science is catching up. 

What we cover: 

• The panic spike when BSE appears in domestic cats
• The danger of stopping at the legislation, without interrogating whether industry is complying and how you would know.
• The reassurance cycle – shock, anxiety, reassurance, repeat, and whether the Government could or should...

We kick off a new series on 'Mad Cow Disease', or Bovine Spongiform Encephalopathy (BSE), and what it teaches us about governing when the science is uncertain, the consequences are enormous, but the risks are very remote.

• Why BSE became a lasting symbol of government failure and secrecy, even though major inquiries later found decisions were largely science led.  
• Where to draw the line for regulatory settings with big ...

We want to make lasting and meaningful change, but how do we get there? In this special episode Caroline interviews Frances Foster-Thorpe and Jason Tabarias about their insights into the skills and frameworks needed to tackle large, complex and ambitious reform.

We cover: 

• Biting off what you can chew by picking two of three factors: volume, cost, quality
• Examples of big Australian reforms that did and didn't hit the mark
• Lini...

Buy a sports car or start a podcast. It all could have gone the way of a new hobby, with audio kit languishing in a drawer. Instead, this podcast has become a study and celebration of the tricky craft of public service, and it's a source of pure joy for us. 

Reflecting on three years of TWT: 

• Humble and haphazard beginnings
• What’s changed since the Robodebt Royal Commission 
• Our favourite interviews, scandals, episodes
• Lifting ...

In this Christmas special, Caroline, Alison and Danielle unwrap the public service’s most gear-grinding buzzwords, what they’re supposed to mean and what they have now quietly become. With words crowdsourced from the fine listeners of TWT, we talk:

• Big serious words and how their technical meanings have drifted
• The corporate visitors who arrived and never left
• Words that hide fear or indecision 
• How co-design can be a handbrake, an...

Your shiny new promotion turns out to be more than you bargained for. 

In this scenario-based "Imagine if..." episode, Caroline and Danielle assume the role of a newly promoted manager who steps into a team they didn’t choose and some character-building challenges. 

⚠️ Mild trigger warning for the depiction of toxic colleagues - we've all had one!

We cover: 

• Walking the floor and gathering intel
• How to give the boss r...

When politics meets process, what’s a conscientious public servant to do? This “Imagine if…” episode puts Alison and Danielle in the shoes of a project manager caught between legality, leadership and media heat — and explores what good judgment looks like when everyone’s waiting to be told what’s important.

The first in an “Imagine if…” series as requested by listeners — exploring the messy, real-world dilemmas of public administrat...

Demos has released a fascinating paper, The Human Handbrake, on the five human habits that stall public sector reform. In this episode we pick through each of them - fear, heroics, tribes, tidiness, and tempo - and test practical fixes from risk stratification to outcome-focused equity. Topics covered include:

• fear-driven risk culture and how to stratify risk
• safe-to-fail spaces vs non-negotiable protections
• policy hero incentives...

In our second change management episode, Danielle pulls apart the myth of the “minor” restructure and lay out a practical way to change without breaking the work. From function mapping and ministerial comms to union engagement and the “fourth trimester”, we consider how to make change stick with clarity and care.

• why six to nine months is realistic for restructures
• function before form and mapping real work
• aligning vision to deli...

Danielle takes us on a romp through change management, starting, as with all good contrarians, with a challenge to the idea of ‘change management’ itself. 

Some of the ideas covered:

• Change is happening all the time in government, not just during formal "change management" periods
• Most people dislike uncertainty rather than change itself
• Mission and values-driven staff struggle most with macro changes that shift agency di...

Our first live show at the wildly successful ANZSOG NRCOP Conference in Brisbane August 2025.

The conversation tackles head-on the structural disconnections between our regulatory and policy systems, particularly in federated models like early childhood education. How do we reconcile a Commonwealth pouring billions into subsidies while state-based quality regulators remain chronically underfunded? What happens when funding accessibi...

What makes someone qualified to be a minister? In this candid conversation with Tom Koutsantonis, South Australia's longest-serving current parliamentarian, Danielle explores the fascinating intersection where political leadership meets public administration.

Drawing on his remarkable career spanning multiple portfolios including Treasury, Energy, and Transport, Koutsantonis takes us behind the curtain of ministerial decision-m...

In this episode, Danielle, Caroline and Alison look at ANOTHER big ICT transformation project, with enormous human impacts and a long and expensive clean up. 

The Queensland Health payroll system failure ranks as one of Australia's worst public administration disasters, costing taxpayers $1.2 billion and leaving 78,000 healthcare workers without proper pay. 

What began as a $98 million routine upgrade became a case study in gove...

In this episode, we dive into Danielle’s favourite topic - work place flexibility. Public servants working from home has become a visible fault line in Australian politics and media, revealing deeper questions about productivity, surveillance, and trust in our workplaces. The convenience culture debate exposes how work design impacts everything from gender equity to regional development.

Danielle, Alison and Caroline unpack the foll...

What if the real problem in public service reform isn't what we're trying to do, but how we're trying to do it? Caroline, Danielle, and Alison dive deep into a revolutionary approach to government change by examining The Radical How – a framework published by UK innovation foundation Nesta.

The conversation unpacks three core principles that could transform public service:

• start small and test assumptions early rat...