Lessons I’ve Learned (in no particular order), with Steve Bederman
Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. In his podcast series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership. Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business! Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”
Episodes
Are we daring to weave the vibrant threads of nonconformity into our leadership, all while nurturing the heart and soul that embody transformative guidance?
Join me in this episode for a journey that transcends the boundaries of conventional thinking and ventures into leading with heart in a world that often walks a well-trodden path. This isn't just a conversation for the mavericks and the visionaries; it's a beacon for those curi...
Steve Bederman was invited on the Call Center Chronicles Podcast, hosted by Juanita Coley
Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people.
https://nobelbiz.com/blog/tech-for-the-people-with-steve-bederman-call-center-chronicles-podcast/
https://solidrockco.net/call-center-chronicles/?playlist=9fdbaf3&video=624d4d7
F...
How are you weaving AI into the fabric of our leadership ethos without losing the human essence that defines great leadership? Join me for this episode, that's not just about the nitty-gritty of tech but also about keeping it real and leading with kindness in a techy world.
If you're simply curious about where AI and humanity intersect, this episode is for you. Let's navigate this exciting tech landscape together, keeping our human...
In this episode "Lessons from the Trenches: Leadership Through Failure," I'll be sharing personal stories of setbacks and missteps that have been integral to my leadership journey. I want to explore how embracing and learning from failures can forge more authentic, resilient, and effective leadership.
These aren't just anecdotes; they're lessons learned the hard way, offering valuable insights for anyone striving to lead with grea...
We've all faced those critical moments where a decision can make or break our success. This episode is all about those high-stakes situations. I want to dive deep into the strategies that can help you act with confidence when the pressure is on. Whether you're leading a team, managing a project, or at the helm of your own venture, the insights I'm about to share are designed to empower you to make those pivotal decisions with clari...
Ever wondered about the intricate world of retail success? Your chance is here! I'm absolutely thrilled to host an industry gem: the remarkable Rudy Waldner. Dive into𝗙𝗿𝗼𝗺 𝗧𝗿𝗲𝗻𝗰𝗵𝗲𝘀 𝘁𝗼 𝗧𝗿𝗶𝘂𝗺𝗽𝗵𝘀: 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗪𝗼𝗿𝗹𝗱 and journey with Rudy as he shares his personal tales and insights. 🛍️ 🎙️
This isn’t your average presentation. It's an intimate ch...
Ever felt that businesses could do more than just chase profits? In this episode, "Deciphering Corporate Social Responsibility: Who Really Gives Back? IS IT FLUFF OR REALITY?", I want to delve deep into the heart of social entrepreneurship. It's not just about money; it's about making a difference.
I'll uncover the delicate balance between profit and purpose, and shed light on the transformative power of businesses that genuinely c...
Steve Bederman was invited on the Amazing Business Radio Podcast, hosted by Shep Hyken
Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz, a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. They discuss the value of omnichannel communication in the different stages of the customer journey.
Steve Bederman was invited on the LGW Podcast, hosted by Michael Ferree
On this podcast Steve Bederman from NobelBiz joins the LGW Podcast and shares his experience in the contact SaaS industry, how he thinks it will continue to evolve, and how companies can be successful with their inbound and outbound contact strategies.
Follow...
In my journey of understanding team dynamics, I've often pondered: Is it 'Feedforward' or 'Feedback' that truly drives a team towards its zenith? This question led me to curate an in-depth exploration in my next 'Lessons I've Learned' episode. I'll uncover the nuances, the strategies, and the transformative power of both! As I navigate this topic, I invite you to reflect on your own experiences, engage in the conversation, and toge...
I've often pondered over our inherent beliefs and how they sculpt the course of our lives. This led me to explore the realms of Fixed vs. Growth Mindsets in my upcoming episode: "Beyond Black & White: Navigating Between Fixed and Growth Mindsets."
In this deeply personal conversation, I want to reflect on moments when I felt confined within my own beliefs and the profound awakenings that followed as I learned to embrace change ...
Steve Bederman was invited on the Engati CX Podcast
The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
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What's hidden behind the glitz of entrepreneurial success?
Find out in our latest episode of "Behind the Scenes of Success" as I want to delve deep into the often-unspoken side of entrepreneurship: FAILURE. 😱
I'm breaking the silence, unpacking the lessons, and taking you on a journey into the heart of the true entrepreneurship grind. Because it's not just about the dazzling wins; it's about the falls and how we bounce back that t...
Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.
In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.
- Building great team experiences builds great call center experiences
- Don't make jobs so complicated - make it simple for team members and call agents to take care of customers
- Hire problem solvers into every part of your...
EVERYBODY SAYS THEY CARE MOST ABOUT THEIR CUSTOMER...but do they? 💬 It's a crucial question that every business, no matter how large or small, must answer with sincerity.
In today's market, the phrase "customer is king" is tossed around like confetti, but how can you tell who's truly in service of their throne? 🤔 How do you separate the lip-service from the actual service?
In this episode I want to peel back the layers, revea...
Steve Bederman was invited on the Benchmark Portal Podcast, moderated by Bruce Belfiore.
The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. We will explore this with Steve Bederman and also ask him what's coming next.
https://nobelbiz.com/blog/how-2021-looks-for-contact-centers-with-steve-bederman/
Are buzzwords like empathy, collaboration, and innovation sounding too theoretical and abstract? 🤔 Join me for my upcoming talk, '𝗕𝗲𝘆𝗼𝗻𝗱 𝗕𝘂𝘇𝘇𝘄𝗼𝗿𝗱𝘀: 𝗔𝗰𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲𝘀'.
Let's dissect these words, understand their true essence, and provide concrete ways to transform Empathy, Collaboration, and Innovation into Actionable Business Practices.
Let's transform these big ideas into tangible st...
Steve Bederman was invited on the Customer Support Leaders Podcast, moderated by Charlotte Ward.
Steve Bederman joins Charlotte to talk about omnichannel support, and managing big tool and process changes for larger teams.
https://nobelbiz.com/blog/customer-support-leaders-fireside-with-steve-bederman/
https://customersupportleaders.com/2020/12/04/149/
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Are you tired of business podcasts that leave you with more questions than answers? 🤔 The wait is over. 🚀
"The Three Undeniable Pillars for Building a Thriving Business" is coming up next! This is no ordinary episode - it's a roadmap to turn your dream into a reality!
Be it a small start-up or a massive corporation, these pillars hold the secret to scaling your business, breaking your boundaries, and achieving unprecedented suc...
Steve Bederman on the Telecom Reseller Podcast, hosted by Douglas Green.
Steve Bederman of NobelBiz makes his case for the call center specific carrier approach. Bederman defines what constitutes a call center specific carrier and helps us understand what the concept means in contrast to other approaches. Then we learn how this model can cut costs. Bederman serves as President of NobelBiz, a Contact Center Technology Company that...
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