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April 17, 2025 10 mins
Bad customer service experience
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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Daddy and the Morning Show with DJ four and It's
Sad Morning. Costin's number one for.

Speaker 2 (00:06):
Hip hop jam in ninety four or five. Hi, everybody,
good morning.

Speaker 3 (00:13):
Growing up in my house, it was a notorious joke
between my brother and I that my mom would just
like a cost customer service agents. She just we would,
we would. We actually coined the phrase did you t
forward them? Because Terry would own these people like she

(00:34):
was always getting free stuff. They were always like, you
know what, will refund the whole thing? Like she had
a way about her with customer service agents.

Speaker 1 (00:41):
Was it because of her tone or because of her
case or both.

Speaker 3 (00:45):
I think a combo maybe more tone than anything. And
not to say that you need to have tone with
customer service agents, but I had an incident last night
where I got hung up on by a customer service
agent and that has never happened to me in my life.
And I wasn't even I wasn't rude, I didn't raise
my voice, I wasn't cursing or anything. You act like.

(01:14):
I wouldn't say that I had to go off for
this woman, you know I would, which, by the way,
if you hang up on somebody, I feel like that's
against the rules of.

Speaker 4 (01:22):
The company that she can't do that.

Speaker 3 (01:24):
I also, I also could hear like roosters in the background.
I'm not kidding, like there was animals of some sort.
I don't know what was going on. It sounded like
a legit rooster.

Speaker 2 (01:34):
But but let me just say this.

Speaker 3 (01:37):
It was because I'm trying to turn layless crib into
the toddler bed in the box for the toddler extension.

Speaker 2 (01:42):
I'm missing a whole piece.

Speaker 3 (01:44):
So I've sent them emails, I've DMed them just being like,
can you halt me? Like is there another way I
can do this? I'm getting no response, no response. Finally,
for like the twelfth time I call, I get this woman.
She I tell her my whole thing. She puts me
on hold for a good fifteen minute.

Speaker 2 (01:57):
So I just put the phone down. It's on speaker.

Speaker 3 (01:59):
I'm doing a hunt things. She comes back on she goes, man,
we don't make this crib anymore, so we don't have
the part. And I go, that's it, and she's like,
we don't make it, so no, you can't know, I said,
so I have to just throw the whole crib out.
She's like, yeah, you're not gonna be able to put
the toad the rail on.

Speaker 5 (02:15):
I feel like you should have like the solution should
at least been like, hey, but we do have this bed,
and maybe I can discount the price for your something.

Speaker 3 (02:21):
Guys, that's all I kept thinking, even the offer of like, hey,
that crib is trash now because you're not gonna be
able to put the tall their extension on, but let
me give you one hundred dollars towards another head. By
the way, the cribs at this place are like six
hundred and seven hundred dollars cribs.

Speaker 2 (02:35):
They're not expensive. I wouldn't have one hundred dollars off.
I wouldn't have bought that, But I.

Speaker 3 (02:39):
Feel like the offer of it, so I go out
of curios Now this is I guess you can interpret
this as me being a bitch, But I said out
of curiosity. What if I had nothing else for my kid?
Like she's crawling out of this crib every single morning?
What if she falls? What if she like hurts her
leg or her arm or something. What am I supposed
to do? And what if I had nothing else other

(03:00):
than this tall real that I can't attach?

Speaker 1 (03:03):
Not my problem Joe's.

Speaker 2 (03:05):
But I'm like, am I did I die the wrong number?

Speaker 3 (03:07):
Am I?

Speaker 2 (03:08):
Am I being punked? I'm it and I go.

Speaker 4 (03:09):
So that's it.

Speaker 2 (03:10):
You can't do anything for me. You can't help me.
You can't call a manufacturer.

Speaker 3 (03:14):
You can't as much as check out a different crib
to see if there's another part that could work for this.

Speaker 4 (03:19):
Click.

Speaker 5 (03:20):
That's an issue. Now, I feel like I have to
ask this. It wasn't a domestic right, it was it
was international. Day was outsourced more than likely. I don't
how would I know from a different country.

Speaker 1 (03:31):
It was an accent.

Speaker 5 (03:31):
Yeah, so here's the thing that does not work. I
know it's cheaper in all this stuff, so business wise
it's better, but for customer it doesn't work.

Speaker 1 (03:39):
It's awful. There's no there's like the language barrier. But
then also there's no help.

Speaker 2 (03:44):
What what hurt me the most is that Daisy's crib
is the same brand.

Speaker 3 (03:48):
Yeah, so I thought to myself, I would never want
to give them another dime of my money after dealing
with that. But then I thought to my I already
had she's already in it, she's sleeping in it, and
I already have the taller extension for that crip. So
it's like the whole thing was just so off putting
because I've dealt with companies that like a Chewy do
you know, Chewy sent like they send flowers with their

(04:09):
pet's eyes, like Nordstrom Rack. Nordstrom like just the best
customer service. So when you deal with a company like this,
that was just And by the way, I thought to myself,
she's gonna call back the call got disconnected. They asked
me for my cell phone number to be you know,
and they're like, just in case this call gets disconnected,
what's your number?

Speaker 2 (04:26):
Nothing like she she hung up on me because she
didn't like that.

Speaker 4 (04:29):
I was like, she didn't want to deal with you.

Speaker 1 (04:31):
Yeah, I also feel like getting recorded. They say that,
but they don't.

Speaker 6 (04:39):
And then how do you know that they got hung
up on you know what I mean? Not unless you
call back and you start complaining. But then now you're
getting infuriated about other things.

Speaker 2 (04:45):
I thought.

Speaker 3 (04:46):
I was like, if I call back, now I will yell,
and now I will curse because she hung up on me.
And it just sucks because the like they're expensive and
and and so it's my fault that that cribs discontinued.

Speaker 4 (04:58):
And y'all spent.

Speaker 6 (05:00):
I spent like one hundred and something dollars almost two
hundred dollars bro to overnight some medications to Florida.

Speaker 2 (05:08):
One time and two hundred dollars.

Speaker 6 (05:11):
It was a lot of money because they were like, YO,
next day delivery is not crazy. So they were like, YO,
two hundred dollars. I said, cool, mind you this is Wednesday.
Let's say right, I'm doing it on on Wednesday, so
I'm expecting these people to get it by I did
it Wednesday evening, get it by Friday. I was cool
with it not going on Thursday. Friday. They hit me, yo,
did you send the pills? I said, yeah, I sent
them already and they were like, we didn't get them.
I call customer service. It was at a FedEx location.

(05:33):
They never picked it up, right, So now this goes
on and on.

Speaker 4 (05:36):
I call them.

Speaker 6 (05:36):
They're like, oh, we don't know way it's add and
this and that. In the third long story short, two
weeks go by, two weeks week, bro, listen to this.
Two weeks go by, they finally get the pills, right,
I start calling them. We'll call you back, We'll call
you back. We'll call you back. That's another week. Do
you know when they call me back, fedixs try to
tell me, oh, because of when was this that you

(05:58):
sent it? Oh, because of some weather can in Minnesota,
we couldn't get your package to you. I'm like, bro,
I'm from New Hampshell, Minnesota. Weather got nothing to do
with me. And it's getting overnighted that whether you're talking
about was from a week after right bro? And until
this day I never got my money back.

Speaker 3 (06:16):
That no.

Speaker 6 (06:18):
I was like, okay, they definitely so listen. They tried
to tell me that I was out of my window
of when I could put in a complaint.

Speaker 1 (06:23):
But it took two weeks.

Speaker 6 (06:24):
Again, killed there, and it's your fault that y'all didn't
come and pick it up, because what happened was they
didn't pick it up on Thursday. They don't have Saturday delivery,
so it had to be delivered the next week. Next
week came, they still fumbled the ball. A week later,
now they're getting their pills. I call back and be like,
clearly know that this is your problem, right, Like to me,
it's one plus one equals so yeah, yeah, y'all messed

(06:44):
up just giving my money back and like, oh, you
passed the.

Speaker 4 (06:47):
Deadline of being able to put in a claim. We
can't do nothing for you.

Speaker 3 (06:49):
And obviously right there you deserve every dollar back, yes,
but at minimum to say to you, like, listen, we
can't do the full refund, but we're going to be
able to get something, not a partial.

Speaker 6 (07:01):
You you passed the deadline to be able to get
your money back because we know we messed up, but
because you took too long to hit us up to
tell us we messed.

Speaker 4 (07:09):
Up, I'm not I'm never spending money with it.

Speaker 5 (07:10):
And the issue is because they're outsourcing, they're following like
a prompt or if this person says this, this is
a response, there's no connection and thought process there is.
It's like okay, I understand, let like let like let
me figure this whole thing out.

Speaker 6 (07:22):
They don't do that. It's a pain in the ass.
You know how many times I escalated, get me a supervisor.
Supervisor comes on, well, you know in Minnesota. I'm like,
this is the third time telling me about Minnesota. What
delute damn about it?

Speaker 4 (07:36):
Jesus.

Speaker 6 (07:37):
And it's medication, Like like what if it's like yo,
they refused to give me my bread one hundred and
son dollars, almost two hundred dollars I spent to overnight,
and guess and guess and guess what the icing on
the cake was.

Speaker 4 (07:48):
It was to the devil herself that that stung me
like twice.

Speaker 6 (07:52):
This is to the mother of my ex that was
sending pills to being a nice guy, sent the pills
and still lost two hundred dollars FedEx gy.

Speaker 5 (08:02):
I mean, maybe the devil was listening and it was like,
you know what, let me do your favor here. She
doesn't at her pills, customer service saying what it used
to be. Customer service saying what it used to be.
And I don't know if it's the international thing like some,
but I also feel like companies like that because they
know those international people don't give a damn, so that's
saving money.

Speaker 2 (08:20):
She this woman didn't, And you know what's so weird,
I didn't. I'm so strange.

Speaker 3 (08:23):
I always feel weird about doing this because I don't
ever wanted to come across as like I'm bashing a company,
but this was this, Like again, imagine I was somebody
who had nothing else for my kid. I'm already fearful
enough that she keeps crawling out of the crib every morning,
and I had nothing else than what her.

Speaker 1 (08:42):
Response would have been, there's a floor, yes, I guess,
like put the.

Speaker 2 (08:46):
Crib mattress on the floor.

Speaker 3 (08:48):
I ended up just ordering like a twenty dollars rail
on Amazon that I'm hoping to like stick under the
mattress until figure out what we're gonna do. But I
just I.

Speaker 2 (08:55):
Couldn't believe it.

Speaker 3 (08:57):
And then I was even more mad because I'm like
the Toddlers dnsion kit costs two hundred dollars. Somebody bought
that for me at my baby shower. Someone spent two
hundred dollars on it. Like, I'm gonna burn it. It's trash,
it's nothing I can't use.

Speaker 1 (09:07):
So you're not going to say the company name. I mean,
I feel like we're here as well well.

Speaker 2 (09:10):
I I also bought Daisy's crib.

Speaker 3 (09:15):
I didn't buy it, my dad bought it for her,
like the whole set and everything from them to which
makes me mad.

Speaker 2 (09:20):
I will tell you this.

Speaker 4 (09:21):
I'll say this.

Speaker 3 (09:21):
They have a new name now, but they used to
be called Million Dollar Baby. That was the brand they
changed their name.

Speaker 1 (09:27):
Sounds expensive.

Speaker 3 (09:29):
It wasn't a million dollars the crib but I said,
I said it there it was like a eight hundred dollars. Yeah,
that sound like a lot of money, A lot of money,
a lot of money, And I just I feel sad
because it to think that somebody bought that for us
and it's unusable, like it's it's it's trash.

Speaker 2 (09:47):
Victoria is in Boston. I'm not really sure.

Speaker 6 (09:51):
She's saying that you got you got, you know, the
other bed, your young a daughter's bed is also from
the same company. Can't you use the extension from there? No,
this is what I was trying to say.

Speaker 2 (09:59):
Yeah, no, okay, don't go to Victoria Now.

Speaker 3 (10:01):
Basically guys that it's two completely different cribs with two
completely different parts, but it wouldn't.

Speaker 2 (10:06):
The bottom line is I will never use that.

Speaker 3 (10:09):
Company again, and any of my friends that get pregnant,
I will never because I have such a bad taste
in my mouth, like it was just so nasty. She
didn't she doesn't take care of her roosters either.

Speaker 4 (10:20):
Sorry, did you say the name of those I said?
I did?

Speaker 3 (10:24):
I said that they had an old name when I
bought the cribs, they were they were million dollars baby.

Speaker 2 (10:28):
They have a new name. I feel.

Speaker 4 (10:32):
Hung up on Chicken, this woman.

Speaker 1 (10:36):
I'm million dollar baby.

Speaker 2 (10:40):
Formerly known now they're called namesake.

Speaker 3 (10:43):
Namesake. I will never spend another dollar with them. And
if you are pregnant and you're looking at their cribs
or you see Daisy's crib.

Speaker 2 (10:48):
Online, you're like, that's so cute. Where should I get
that crib? Don't get that crib. Don't buy that crib.
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