Surviving Your Shift, Building Peer Support

Discover the invisible wounds of moral injury and learn how to support peers struggling with it. This episode of Surviving Your Shift explores the differences between moral injury and PTSD, common scenarios in public safety, and practical steps for listening, validating, and referring.

Are you supporting a peer who's struggling with moral injury, but you're not sure what it is or how to help?

Moral injury is a hidden wound that affe...

Learn how to build a peer support team in a small department, with practical tips for rural first responders, fire, EMS, and police. Discover right-sized peer support looks like.

What do you say when you hear, “We’re too small for peer support”?

Many small departments struggle with the same question: “How can we start peer support when we’re already short on people and time?”

In this episode, we dive into how to build a peer support t...

How do you support a coworker coming back after mental health leave or a suicide attempt without making it weird? This episode will give you practical language and steps to reduce stigma and welcome them back well.

What do you say when a coworker returns after mental health leave or a suicide attempt—without making it awkward or piling on more stigma?

Many responders either avoid the person completely, crack the wrong joke, or pry fo...

When a coworker attempts or dies by suicide, the whole agency feels it. Learn how to support your team, honor the person, and navigate grief and fallout without causing more harm.

You walk into work and hear the words you never wanted to hear: “One of our own attempted suicide,” or, “We lost someone to suicide last night.” The room goes quiet, people are in shock, and you’re left wondering what to say, what to do, and how to help wi...

Christmas can be beautiful and painful, especially on the front lines. This short Christmas special reflects on the birth of Christ, the reality of working through the holidays, and how to find hope and peace, whether or not you celebrate the season the same way.

You might be listening to this on your way to shift, in the bay between calls, or at home trying to catch a quiet moment during a busy season. Christmas looks different whe...

Not every crisis looks like a breakdown. Learn how to spot subtle signs someone’s struggling, and how to respond without overreacting or brushing it off.

You’re sitting in the car after a long shift when a coworker quietly says, “I don’t know how much longer I can do this. Sometimes I wonder if everyone would be better off without me.”

Your heart drops. Are they just venting… or are they really thinking about ending their life?

This i...

Not every crisis looks like a breakdown. Learn how to spot subtle signs someone’s struggling, and how to respond without overreacting or brushing it off.

Ever look at a coworker and just know something’s off, even if they say they’re fine?

It’s one of the hardest parts of peer support: knowing when to lean in, especially when the signs are subtle.

Not everyone in crisis is going to fall apart in front of you. Sometimes, they’re still ...

Sometimes the best help isn’t a solution, it’s a safe space. Learn how active listening can help peers feel seen, heard, and ready to open up after a critical incident.

Ever been in a conversation where you could tell someone was struggling… but they weren’t saying much?

You don’t want to push, and you don’t want to say the wrong thing. So what do you do?

The answer is often simpler than we think, listen better.

In peer support, listen...

Feel lost in peer conversations? The Diamond Communication Structure gives you a simple, reliable way to support someone in crisis, without making things worse.

Ever wish someone had given you a roadmap for crisis conversations?

Too often, we freeze up when a peer says, “I’m not OK.” We either launch into advice too quickly or fumble through the silence, hoping we’re doing it right. And in peer support, those moments matter.

One wrong...

Don’t guess your way through a crisis conversation. Learn how to use the 6-step SAFER-R model to support a peer through stress, shock, or trauma.

Have you ever walked into a conversation with someone in crisis and thought, “I hope I don’t mess this up”?

You’re not alone. When emotions are high and someone is overwhelmed, even experienced peer supporters can feel stuck. The good news? You don’t have to guess your way through it. There...

Knowing what to say in a crisis can be hard. In this episode, we cover what to say and what not to say when someone’s been through a critical incident or is overwhelmed.

Ever been in a conversation where someone opens up about something painful, and you’re not sure what to say next?

That moment can feel like walking a tightrope. Say the wrong thing, and they might shut down. Say nothing, and you risk missing a chance to help.

If you’r...

Helping others doesn’t mean sacrificing yourself. Learn how peer supporters can set boundaries without guilt, burnout, or blowing up relationships.

Do you ever feel like you’re always “on call” for your team, even when you’re off?

That might be a sign your peer support boundaries are too fuzzy. And here’s the thing: blurry boundaries don’t help anyone, not you, and not the people you’re trying to support.

In peer support, it’s easy to...

Ever freeze up when someone says, “I’m not OK”? Learn how to respond with simple crisis communication skills that support, not shut down, your peer.

Ever feel stuck when someone opens up about something hard, and you have no idea what to say?

It’s not just you. Most people aren’t taught how to handle emotionally charged conversations. So when a coworker or team member says, “I’m struggling,” we either over-talk, underreact, or panic ...

Most peer support programs start strong… then fade out. In this episode, we’ll talk about how to sustain your team, keep engagement high, and ensure your peer support program remains trusted and effective for the long haul.

Most peer support teams start with good intentions, a few trained peers, a launch meeting, maybe even some early wins. But what happens after six months? Or a year?

If your team is starting to fade, or you want to...

Skeptical culture? Stigma? Silence? Learn how to promote peer support in a way your department will actually hear. Retired Sgt. Gabe Lira shares real solutions that work.

How do you promote peer support without sounding like HR or a TED Talk?

It’s one thing to build a peer support team. It’s another thing to get your department to trust it. If you’ve ever hit resistance, heard the line “We don’t need that,” or wondered how to shift t...

If your people don’t trust your peer support team, it won’t work. In this episode, you’ll learn how to protect confidentiality, build psychological safety, and create a culture where people know it’s safe to reach out.

What good is a peer support team if no one feels safe enough to use it?

Confidentiality isn’t just a policy, it’s the foundation of trust. And if your people don’t believe their conversations will be kept private, they...

You don’t need to reinvent the wheel. Just train it right. In this episode, I’ll show you exactly what kind of training your peer support team needs to be equipped and ready when it matters most.

Does your peer support team actually have the training they need, or are they just winging it?

Caring isn’t enough. Without the right training, peer supporters may overstep, or God forbid, do harm. And that can be disastrous for your team’s ...

Confused about what a peer supporter is actually supposed to do? This episode breaks down the real role of peer support and what not to do, to keep the team trusted, safe, and effective.

What’s the real role of a peer supporter, and where’s the line between helping and overreaching?

Too many programs launch without clearly defining the role of a peer supporter. That leaves team members unsure of what to say, when to refer, or how muc...

Not everyone is wired for peer support—and choosing the wrong people can do more harm than good. In this episode, I’ll show you how to choose the right team members your people can actually trust.

How do you know if someone’s the right fit for your peer support team?

Let’s be honest—just because someone wants to be on the team doesn’t mean they should be. In fact, putting the wrong people in peer support roles can do real damage. Tru...