Radio Front Desk

This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. 

Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the fears and resistance that can come with delegation and letting go. She explores how reframing resistance can help make the leap into leadership a little easier. 

Whether you’re leading a team or preparing to take ...

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane.

In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you as you begin to guide others, and sel...

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. 

Denzil shares Brandon’s tips on growing intentionally — everything from star...

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approac...

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision.

From analyzing community plans to surprising insights drawn from a major coffee chain’s strategy, Eric and Caroline’s story reveals ...

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic...

This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model.

Through David’s story, Denzil unpacks key lessons on delivering value-driven car...

David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures...

This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspiration from Austin and Erin, the dynamic duo behind Coast Mountain CrossFit, this episode dives into how intentional actions can transform your clinic—or any space—into a welcoming haven. From ...

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.

That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil.

In this episode, Denzil is talking to two people she knows very well — the owners of Coast Mountain CrossFit,...

This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lundquist, the owner of Tribeca Therapy, and unpacks how writing with a bold point of view can make your work relatable and memorable.

Have a question or feedback for Denzil? We’d love ...

Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community.

But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait a minute, I think I’m a therapist.” Today, Mat...

Joseph Ibe⁠ is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground.

In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started building a practice. Spoiler alert - according t...

Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.

The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics.

In this episode, Denzil talks to Julie about balancing th...

Walk into ⁠Aphrodite Fertility Acupuncture⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments.

In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each other as business partners overflows to their pra...

Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.

In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York, from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself apart in a saturated market, and what he’s lear...

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.

Created by the team at Jane App, this podcast is your source for discovering ...