Leading into Tomorrow

In this episode, EY Global Government and Infrastructure Leaders, Thomas Erwin and Josie Cluer, discuss a key theme in EY data and AI reports: workforce engagement and capability. Josie shares some findings from global EY research:

• Less than half of government employees are seeing productivity benefits from AI, compared with over three quarters of employees in financial services.
• Skills are twice as effective as tools or ...

From 10 use cases to almost 100 at the proof-of-concept stage or in production: the Île-de-France Region has scaled GenAI fast. Now, it’s accelerating its use of agentic AI to improve everything from employee productivity to the citizen experience.

In this episode, Chief Information and Technology Officer Achille Lerpenière tells Sheena Thompson, EY Government and Infrastructure AI Co-leader, how a hybrid operating ...

When the City of Amarillo, Texas, needed to service a rapidly growing population that couldn’t afford higher taxes, it was the catalyst for exploring how AI and automation could help.

As Chief Information Officer Rich Gagnon tells Sheena Thompson, EY Government and Infrastructure AI Co-leader, a key solution was creating a GenAI concierge, Emma, to handle website requests. But with a large multilingual pop...

Governments should look for the best solution to a specific problem, not view AI as the answer to everything.  That’s one of the main lessons shared by Dr Laura Gilbert CBE, previously Director of the Incubator for AI at No 10 Downing Street. Laura tells Sheena Thompson, Government and Infrastructure AI Co-leader, how the Incubator built trust through “competency and intent”. Tha...

At the South African Revenue Service (SARS), AI-powered fraud and risk detection have stopped 100 billion rand in impermissible refunds and recovered 20 billion rand in revenue by dismantling illicit schemes. SARS also uses third-party data to auto-assess almost six million personal income tax returns, with a 99% acceptance rate.

Carl Scholtz, Deputy Commissioner, Strategy Enablement and Modernisation at SARS, tells Thomas Erwin, E...

For Shen Hwee Chua, Chief Data Officer at the Energy Market Authority in Singapore, the biggest hurdle to implementing a GenAI productivity tool has been human resistance.

As she tells Thomas Erwin, EY Global Government and Infrastructure AI Co-leader, hosting the organization’s GenAI platform on a government-approved cloud was key, as was democratizing access and skills. Codesigning the tool with important stakehol...

Not only do over half of all Estonians use AI daily, but on average, government employees are more likely than private sector employees to do so (37% v 25%). 

In this episode, Ott Velsberg, Estonia’s Government Chief Data Officer, explains how mandatory training, role-specific competencies and positioning AI as a productivity tool have normalized its use across the public sector. He tells Thomas Erwin, EY Government and ...

In challenging economic times, preserving social cohesion isn’t only about supporting the vulnerable; it’s essential for maintaining peace and security. And as the final episode of our mini-series reveals, transparent leadership and inclusive policymaking play a vital role.

Joining host Tim Smith are Jessica Chamba, EY Global Human Services Leader, and Safia Rahemtulla, the EY Partner who leads Risk Consulting for Canad...

With climate change intensifying, bringing higher human and financial costs, governments must step up their efforts to both mitigate its risks and adapt to its impacts.

The challenges and opportunities this poses are the focus of this episode. Joining host Tim Smith are Dr. Matthew Bell, EY Global Leader of Climate Change and Sustainability Services, and Ruth Ahchow, EY Global Climate Change and Sustainability Services Leader for t...

How can governments adopt digital technologies while regulating their use and supporting innovation?

That’s the question Permenthri Pillay, Partner, Business Consulting, EY Australia, and EY Regional Digital Government Leader, Oceania, and Thomas Erwin, EY EMEIA AI & Data Leader, address in this episode. They tell host Tim Smith about the complexities of digitalization for governments and the risks of falling behind. They...

Take aging populations, add low birth rates, and you have a shrinking workforce and skills gaps that risk hampering economic growth.

How governments can help address these impacts is the topic of discussion in this episode, hosted by Tim Smith. Rosalin Acosta, National Practice Leader for Labor and Workforce Development, Ernst & Young LLP, and Dr. Carlo Chiattelli PhD, EY People Consulting Leader for EU Institutions, share insi...

In this episode, Oliver Jones, EY Global Geostrategy Leader, and Jan Kallmorgen, Senior Partner, EY Strategy and Transactions, explore how governments can manage geopolitical complexity with host Tim Smith.

They discuss the factors driving the current complexities and the unique role of governments as they both act in, and are affected by, that environment. They also suggest strategies for mitigating c...

How can governments keep their finances sustainable in a world of high public debt, rising interest rates and persistent inflation? By shifting their focus from inputs (expenditure) to impacts (public value) — and by viewing themselves as drivers of growth and potential growth.

That’s the big message of this episode, in which Mark MacDonald, EY Global Public Finance Management Leader, and Gre...

In this episode, Dr Naveen Thomas PhD and Dr Harvey Lewis PhD, both Technology Consulting Partners at EY, discuss artificial intelligence (AI) past, present and future with host Tim Smith.

Their conversation covers everything from the first ever chatbot to why the future will be humans, AI and robots collaborating to solve society’s challenges. For governments, they recommend taking a “thinking fast and slow” appr...

To effect real and wide-reaching change, government organizations need to get behind the big-ticket outcome of adopting artificial intelligence (AI): efficiency.

In this episode, EY Technology Consulting Partner Dr Naveen Thomas PhD and Alex Bennett, EY EMEIA Microsoft and AI Leader, tell host Tim Smith how people are currently using AI at work. They also discuss the role of muscle memory and the need for government organizations t...

From raising literacy standards to eradicating diseases, artificial intelligence (AI) could transform society as we know it. But with these technologies evolving rapidly, it’s government’s job to continually test, measure and audit those they deploy. So they’re as accurate, fair and unbiased as possible.

That’s the main takeaway from this fascinating conversation between EY Technology Consulting Partner Dr N...

How can governments help businesses realize the benefits of artificial intelligence (AI) while gaining the maximum value from these game-changing technologies themselves? By creating a thriving AI ecosystem that works for government, business and citizens.

In this episode, Kiren Kumar, Deputy CEO of Singapore’s Infocomm Media Development Authority (IMDA), shares three steps to building such an ecosystem. He also gives example...