RSPA Trusted Advisor
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers.
Episodes
In Episode 111 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with Stephen Enfield, the CEO of POS Supply Solutions. Enfield and Roddy discuss how to integrate company values throughout an organization, how to successfully onboard new hires and newly acquired companies, how successful leaders embrace “emotional agility,” and more.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is...
In Episode 110 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with brothers Brad Lucas and Owen Lucas of VAR Lucas Systems, named one of the Best Places to Work in South Carolina. Brad, the company President, and Owen, Vice President of Operations, discuss what drives them to improve their family business, what activities have expanded their leadership skillsets, why retail IT solution providers need to “keep your fe...
In Episode 109 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about VAR and ISV best practices related to document retention. Additionally, Miller, one of the retail IT channel’s top experts in payments, provides an update on surcharging and cash discounting.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series design...
In Episode 108 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Truman Meecham, President at hospitality POS solution provider Alpha, and Bobby Bauer, President & CEO at VAR Business Machines Company (BMC), about their leadership journeys. Meecham and Bauer discuss the nuances of leading your family business, the experiences that shaped them as leaders, the challenge of balancing company history with forging a path for t...
In Episode 107 of “The Trusted Advisor,” POS Nation VP of Customer Experience Will Atkinson, BlueStar VP of Marketing Dean Reverman, and RSPA CEO Jim Roddy analyze the 2024 RSPA Retail IT Channel KPI Study. Atkinson, Reverman, and Roddy discuss how niche strategies are boosting VAR and ISV profits, the continued expansion of the as-a-Service recurring revenue business model, the forecast for VAR/ISV acquisitions, and more.
In Episode 106 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Ryan Girvin, CEO of value-added distributor BlueStar, to discuss his leadership journey. Girvin details how he was mentored by the late Steve Cuntz, the challenge of following in the footsteps of an industry legend, actions he’s taking to ensure a smooth leadership transition, the importance of being an approachable leader, and more.
In Episode 105 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Savneet Singh, CEO of billion-dollar RSPA member PAR, about his unique leadership journey. Much of the discussion focuses on the importance of creating a culture of candor – and the challenge of maintaining one long-term. Singh also talks about identifying and testing your next generation of potential leaders, which CEOs and books have guided him as a leader, an...
In Episode 104 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Jon Decker, CEO of BlockChyp, and Tom Bronson, President of Mastery Partners, to kick off a series of interviews focusing on leadership. Decker and Bronson discuss their time together at ISV Granbury Solutions, which key trait all future leaders must possess, their most impactful mentors, and the difficult experiences that shaped them as leaders.
In Episode 103 of “The Trusted Advisor,” RSPA CEO Jim Roddy shares his 2024 outlook for the retail IT channel based on a recent RSPA Focus Group discussion and the association’s annual review of member company profiles.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software developers. Our goal is to educate you o...
In Episode 102 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Wendy Thacker, the Vice President of North American Channel Marketing for ScanSource, to discuss how trusted advisors embrace content marketing. Thacker, who has over 27 years of channel marketing experience, shares how VARs can launch an ongoing content marketing program, how they can consistently create compelling content, and how they can effectively exec...
In Episode 101 of “The Trusted Advisor,” RSPA General Counsel Jill Miller sits down with RSPA CEO Jim Roddy to discuss transitioning your business through either an outside sale or handing it off to a family member or employee. Miller discusses due diligence, non-compete agreements, the importance of having a written plan, the role of your CPA, and more.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association ...
In Episode 100 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Rob Dorsey, the Vice President of Sales for BlueStar, about building relationships and making sales in the retail IT channel. Dorsey, who has worked in channel sales for over 25 years, shares his insights on the importance of passion, sincerity, and mindset to build long-term relationships and partnerships.
In Episode 99 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks technology trends in label printing with Jon Levin, Director of Product Management at Star Micronics, and Kate Orara, Star’s Partner Development Manager. Levin and Orara share how VARs and ISVs can take advantage of new delivery avenues requiring new labeling solutions, increased consciousness related to food safety and allergens, and helping merchants go green and sa...
In Episode 98 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Chris Allen, the Senior Vice President of Marketing at Heartland, about SMB marketing best practices for VARs and ISVs. Allen shares his secrets to developing core messages, utilizing a B2B website to generate leads, executing effective email campaigns, and engaging on social media to win new customers.
“The Trusted Advisor,” powered by the Retail Solutions Prov...
In Episode 97 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Dan Brattland, the President and Chair of COCARD Marketing Group, about sales messaging best practices for VARs and ISVs. Brattland shares how you can create presentations that best capture your value proposition, how to tailor that narrative to specific audiences or specific needs, and how to sync that message with all marketing and service activities.
In Episode 96 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Tom Byrnes, Senior Vice President of Global Payments Marketing at PayIQ, about his company’s study “How ISVs are Staying Competitive in an Evolving Market.” The report addresses ISV business model changes, integration challenges, payments strategies, the shift to the cloud, and more. You can access an eBook based on the report here: www.pay-iq.com/rspa
In Episode 95 of “The Trusted Advisor,” RSPA General Counsel Jill Miller sits down with RSPA CEO Jim Roddy to discuss VAR and ISV best practices related to privacy policies. Miller also recaps her RetailNOW 2023 surcharging and cash discounting panel and shares what issues she heard about most at the show.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series design...
In Episode 94 of “The Trusted Advisor,” James Frank, an Innovations Consultant at Toshiba, previews his RetailNOW 2023 education session “Future Trends in Retail & Hospitality.” Frank and the RSPA’s Jim Roddy discuss the challenges and opportunities personalization presents, innovation best practices VARs need to know, and how retail will change to serve Millennials and Gen Z better.
In Episode 93 of “The Trusted Advisor,” Blake Rouse, the Sr. Director of Business Development at payments provider Cardknox, previews his RetailNOW 2023 education session “Why PayFac-as-a-Service? Benefits of the PFaaS Model for ISVs & VARs.” Rouse and the RSPA’s Jim Roddy discuss the challenges, risks, and benefits of the payment facilitator (PayFac) business model, PayFac recurring revenue opportunities, and the forecast for the ...
In Episode 92 of “The Trusted Advisor,” Tom Bronson, the Founder and President of consulting firm Mastery Partners, previews his RetailNOW 2023 education session “Using KPIs to Drive Results in Your Business.” Bronson and the RSPA’s Jim Roddy discuss how KPIs keep your business on course, why VARs need to track their recurring revenue, and what’s the number one mistake solution providers make to harm business value.
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