Dental Success: Beyond Chairside

Managing stock shouldn’t be stressful, and it definitely shouldn’t be taking your team’s time away from patient care.

In this episode, I’m joined by Damien Drummond from Steri 'n Stock, a business built to fix one problem: stock systems that just don’t work. Damien’s focus is clear—automate and streamline the way practices manage dental supplies so teams can get back to what matters most.

If you’ve ever dealt with inconsistent o...

Beyond the Basics: Making Your PMS Work Harder for You
Part 2 of our Practice Management Software Series

In this follow-up episode of Dental Success: Beyond Chairside, I’m joined by Mark Burns (Core Practice), Mika McKeany (EXACT), and Konstantin Pinchuk (Praktika) to go deeper into how dental practices can get the most out of their practice management systems—beyond the initial setup.

🎯 Why does this matter?...

⏳ Timestamp⏳
0:00 Introduction
3:46 Sean Perera - Dental4Web
15:15 Scott Rotton - Zavy 360
26:53 Charles Garde - Dentally

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In this episode of Dental Success: Beyond Chairside, I sit down with Sean Perera (Centaur Software Development), Scott Rotton (Zavy 360), and Charles Garde (Dentally PMS) to explore the latest innovations in dental practice management software and how the right system can ...

Are you feeling stuck in the day-to-day of your dental practice? What if the right systems could give you back time, reduce stress, and help your team run things smoothly—without you having to micromanage?

In this episode of Dental Success: Beyond Chairside, I’m joined by Ange Wall, systemisation expert and Founder of Optivise Solutions, to discuss how streamlining operations can make your practice more efficient and give you the fr...

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Ash Patel from Peel Orthodontics. When Ash first took over the practice, it was a small, part-time operation with just two staff members. Today, it has grown into a full-time practice with a larger team and multiple associates—all while maintaining a strong focus on patient care.

Scaling a practice isn’t just about increasing patient numbers. It takes the right sy...

In this episode of Dental Success: Beyond Chairside, I’m joined by Justeen Kirk, Founder and CEO of ISO Matters, a boutique consultancy firm dedicated to helping small business owners build tailored systems. With a rich background in project management and leadership roles across public and private enterprises, Justeen developed a deep appreciation for the power of well-structured systems.

If you've ever wondered what systems a...

Thinking of Buying a Dental Practice? Here’s What You Need to Know!

In this insightful and personal episode of Dental Success: Beyond Chairside, I sit down with Ross Pritchard—a former dentist, practice owner, and my husband—for an honest conversation about his journey in dentistry.

From navigating public and private practice as a new graduate to stepping into ownership, Ross shares the challenges, lessons, and wi...

In this episode of Dental Success: Beyond Chairside, I’m joined by Greg Gunther from Your Business Momentum. Greg is a seasoned business advisor, mentor, and strategy implementation specialist with a passion for helping organisations clarify their strategy and execute it effectively. With over 30 years of business and professional experience, Greg has guided numerous established, rapidly growing businesses toward long-term success....

In this episode of Dental Success: Beyond Chairside, I’m joined by Casey Bull, COO of MyOrthoVA, a company that supplies expertly trained Virtual Assistants (VAs) to dental and orthodontic practices across the globe. With over a decade of experience in orthodontics, Casey is at the forefront of practice innovation in the industry. Her work is transforming how practices manage tasks and optimise operations.

If you’ve been struggling ...

In this episode of "Dental Success: Beyond Chairside," we dive into the new Work Health and Safety (WH&S) legislation and its potential impact on dental practices with our expert guest, Pauline Tarrant, Director of Pauline Tarrant Consulting.

Pauline brings a wealth of experience, holding a Master’s in Human Resource Management and over 25 years of HR expertise. She is a trusted partner for leadership teams a...

In this episode of "Dental Success: Beyond Chairside," we delve into the recent Employment Relations reforms—the most significant changes since the introduction of Fair Work. Are you aware of the impact this legislation can have on your dental practice?

Today, I am joined by Kristy-Lee Billett, Founder of People Powered Business. Kristy-Lee is a nationally recognised HR expert and a passionate advocate for small ...

In this episode of "Dental Success: Beyond Chairside," we tackle a common challenge in dental practices: performance management. Have you ever needed to address a team member's performance but hesitated due to a dislike of conflict or fear of rocking the boat?

Today, I'm thrilled to welcome Andrew Bland, Principal Lawyer at BlandsLaw. Andrew specialises in employee relations, commercial law, and litigat...

In this episode of "Dental Success: Beyond Chairside," we tackle a pressing issue in the dental field: burnout. Are you and your team feeling the weight of long days in surgery? Today, I am joined by Rochelle Fisher, Founder of Dental Assisting and Beyond. Rochelle has recently developed a programme called “Just Breathe”, designed to support the health and wellness of dental teams who spend their days caring for others.

Th...

In this episode of "Dental Success: Beyond Chairside," we welcome Dr Anh Makkar, a former general dentist who has transitioned into the field of Positive Psychology and Wellbeing. With her firsthand experience in the dental industry, Dr Makkar discusses the pressing issue of psychosocial hazards in the workplace and shares practical strategies for ensuring compliance with the latest legislative requirements.

If y...

In this episode of "Dental Success: Beyond Chairside," we’re excited to introduce Julie Parker, co-founder of Dental Business Mastery. Julie holds the distinction of being the first non-dentist to own a dental practice in Australia. After successfully managing her own practice for a decade, she transitioned into consulting in 2014, and her mission is to empower other dental practices to realise their full potential.

Whethe...

In this episode of "Dental Success: Beyond Chairside," we welcome HR expert Belinda McLean, owner of Human Resource Focus. Belinda joins us to discuss one of the most critical yet often overlooked aspects of running a successful dental practice: structured onboarding.

If you've ever struggled with integrating new hires or have been disappointed by poor employee performance, this episode is a must-listen. Belinda share...

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Debora Harris, Specialist Orthodontist and owner of Harris Orthodontics. Dr Harris has earned the prestigious Thomas Graber Award and the Elson Storey Research Award, showcasing her dedication to excellence in orthodontics.

If your team dynamics have shifted since COVID, or your mission and values statement has been collecting dust, this episode will offer fresh p...

In this episode of "Dental Success: Beyond Chairside," we dive into the essentials of owning a dental practice and establishing a positive team culture from the ground up. Our guest, Dr Ash Shah, owner of Shenton Park Village Dental, shares her journey and the innovative approaches she has implemented to create a thriving, values-driven, and sustainable dental practice.

Dr Ash Shah’s practice is a shining example...

In this episode of "Dental Success: Beyond Chairside," we’re tackling the challenge of building a cohesive workplace culture. Is your team dictating how they want to work based on their past experiences? Are you finding it difficult to foster a positive environment that aligns with your practice’s values?

Today, I’m joined by Veronica Smith, Founder of EPICC Solutions. Veronica’s passion for creating strong and positive wo...