Dental Success: Beyond Chairside

In this episode of Dental Success Beyond Chairside, Michelle Pritchard speaks with David McMullen, a commercial lawyer specialising in the dental sector. They discuss the critical importance of establishing solid legal foundations for dental practices, particularly for first-time buyers. David emphasises the need for formal agreements, understanding business structures, and the ongoing legal responsibilities that come with running ...

In this episode of Dental Success Beyond Chairside, Michelle Pritchard and HR expert Kristy-Lee Billett discuss upcoming changes to the Health Professionals and Support Services Award, particularly focusing on the classification and pay of dental assistants. They explore the implications of these changes, the importance of preparing for potential increases in staff costs, and the need for dental practices to enhance efficiency and ...

In this episode of Dental Success: Beyond Chairside, Michelle Pritchard is joined by Ro Gorell, experienced change strategist and founder of Grow Talent Pty Ltd. Together, they explore why change efforts in dental practices often fall short and how to get your team on board from the start. Ro shares insights grounded in behavioural science, highlighting the importance of communication, context, and collaboration when implementing n...

In this conversation, Michelle Pritchard speaks with Dr Parul Bhatia about her journey as a dental practice owner, the challenges of balancing personal and professional life, and the importance of support systems in managing a successful practice. Parul shares her insights on sustainability, the need for business management, and how success can be defined differently for each practitioner. The discussion emphasises the significance...

In this episode of Dental Success Beyond Chairside, Michelle Pritchard interviews Lauren Cawthorne, a treatment coordinator from Harris Orthodontics, about the integration of AI scribes in dental practices. They discuss Lauren's journey into the dental field, the benefits of automating tasks to save time, and how AI technology enhances patient communication and care. Lauren shares her experiences with the AI platform Heidi Hea...

Securing Your Practice: IT Vulnerabilities & Risk Management with Stuart Millington

In this episode of Dental Success: Beyond Chairside, I’m joined by Stuart Millington from Bluebird IT. With over 20 years of experience in the IT industry, Stuart specialises in providing exceptional IT support, particularly for the healthcare sector. His expertise ensures that technology aligns seamlessly with his clients' unique business j...

In this episode of Dental Success: Beyond Chairside, I’m joined by Vicki Samios, founder of Above It. As a dentist, practice owner, and business coach, Vicki brings a wealth of experience in navigating the complexities of practice ownership. She understands firsthand the balancing act of patient care, business decisions, and team management.

If running a practice ever feels overwhelming, this episode is full of practical i...

In this episode of Dental Success: Beyond Chairside, I chat with Joe Chickerillo, founder of My Dental SOP—a service built for busy dental practices who know they need better systems but don’t have the time or energy to do it themselves.

Joe has over 15 years’ experience in SaaS, much of it in the dental space, and now helps practice owners get their sticky notes, mental checklists, and scattered processes sorted—without t...

In this episode, Michelle Pritchard speaks with Tony Van Eyk, Managing Director of BirdEye Australia, about the challenges dental practices face in managing their online presence and customer engagement. They discuss how BirdEye's platform helps practices attract new patients, improve customer experience, and save time through automation and AI technology. The conversation highlights the importance of adapting to changing cons...

In this episode of Dental Success: Beyond Chairside, I’m joined by Carolyn S Dean, founder of The Fully Booked Dentist. Carolyn is one of Australia’s leading dental marketing specialists, helping practices attract and retain patients through practical marketing strategies. She is the author of Fully Booked: Dental Marketing Secrets for a Full Appointment Book and was named the 2018 Dental Industry Professional of the Year by the AD...

In this episode of Dental Success: Beyond Chairside, I’m joined by Sarah Thomson, founder of Online Social Butterfly. With over 20 years of marketing experience, Sarah has an impressive background that includes international roles, leadership across industries, and academic achievements in marketing and management. For the past decade, she has been conducting sought-after social media workshops, helping businesses master the art of...

Infection Control in Dentistry with Dr. Roslyn Franklin

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Roslyn Franklin, an experienced dentist, trainer, and infection control consultant with over 30 years of experience. As the founder of Amalgamate Consulting, Ros works with dental practices to simplify and implement effective infection control protocols.

With infection control being a critical part of every de...

Managing stock shouldn’t be stressful, and it definitely shouldn’t be taking your team’s time away from patient care.

In this episode, I’m joined by Damien Drummond from Steri 'n Stock, a business built to fix one problem: stock systems that just don’t work. Damien’s focus is clear—automate and streamline the way practices manage dental supplies so teams can get back to what matters most.

If you’ve ever dealt with inconsistent o...

Beyond the Basics: Making Your PMS Work Harder for You
Part 2 of our Practice Management Software Series

In this follow-up episode of Dental Success: Beyond Chairside, I’m joined by Mark Burns (Core Practice), Mika McKeany (EXACT), and Konstantin Pinchuk (Praktika) to go deeper into how dental practices can get the most out of their practice management systems—beyond the initial setup.

🎯 Why does this matter?...

⏳ Timestamp⏳
0:00 Introduction
3:46 Sean Perera - Dental4Web
15:15 Scott Rotton - Zavy 360
26:53 Charles Garde - Dentally

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In this episode of Dental Success: Beyond Chairside, I sit down with Sean Perera (Centaur Software Development), Scott Rotton (Zavy 360), and Charles Garde (Dentally PMS) to explore the latest innovations in dental practice management software and how the right system can ...

Are you feeling stuck in the day-to-day of your dental practice? What if the right systems could give you back time, reduce stress, and help your team run things smoothly—without you having to micromanage?

In this episode of Dental Success: Beyond Chairside, I’m joined by Ange Wall, systemisation expert and Founder of Optivise Solutions, to discuss how streamlining operations can make your practice more efficient and give you the fr...

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Ash Patel from Peel Orthodontics. When Ash first took over the practice, it was a small, part-time operation with just two staff members. Today, it has grown into a full-time practice with a larger team and multiple associates—all while maintaining a strong focus on patient care.

Scaling a practice isn’t just about increasing patient numbers. It takes the right sy...

In this episode of Dental Success: Beyond Chairside, I’m joined by Justeen Kirk, Founder and CEO of ISO Matters, a boutique consultancy firm dedicated to helping small business owners build tailored systems. With a rich background in project management and leadership roles across public and private enterprises, Justeen developed a deep appreciation for the power of well-structured systems.

If you've ever wondered what systems a...

Thinking of Buying a Dental Practice? Here’s What You Need to Know!

In this insightful and personal episode of Dental Success: Beyond Chairside, I sit down with Ross Pritchard—a former dentist, practice owner, and my husband—for an honest conversation about his journey in dentistry.

From navigating public and private practice as a new graduate to stepping into ownership, Ross shares the challenges, lessons, and wi...