The Local Business Sessions

Experience Matters is your go-to resource for small businesses that want to thrive by
putting customers first.

Each episode features award-winning local businesses sharing practical insights, proven strategies, and real-world examples of how great customer experiences drive loyalty, growth, and long-term success.

Learn how to make customer experience not just a value, but a sound business practice.

See omnystudio.com/listener for...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Growth Strategies: Managing Expansion and Diversification

Explore the journeys of Richard Jeffares from Two Bays Brewing, Sheryn Strange from Mock Redhill, and Geoff Newing from Peninsula Fresh Seafood as they s...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Sustainable Stewardship: Integrating Ethics into Business

Learn how to embrace sustainable practices that benefit your business and the environment. Explore effective ways to integrate stewardship and sustainabi...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Sense of Place: Thriving on Local Inspiration

Explore how Mornington Peninsula's natural beauty and proximity to Melbourne inspire local entrepreneurs to create purposeful products, using community ties, local i...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Value Proposition: Defining What Sets You Apart

Clearly define your value proposition to stand out in the market. Learn how to communicate what makes your business unique and irresistible to customers. Hear from...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Strategic Success: Making Smart Business Decisions

Explore the business strategies and challenges discussed by Alex Stock from Pier Marketing Group, Paul Pigniaro of Mornington Boat Hire, and Sue Voss of Robinso...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Side Gig to Success: Turning Hobbies into Businesses

Uncover the inspiring journeys of Ebony Flett from Red Hill Candles and Jules Wilson-Haines from Willow Creative, who turned their passions into thriving busi...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Employer of Choice: Attracting and Retaining Top Talent

Nick MacDonald of Prestige In Home Care, Tas Dunton from Dunton Electrical, and Sam Keck of Commonfolk Coffee delve into innovative business practices and ...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Standing Out: Crafting Your Unique Business Edge

Hear from Katie Binder of The Peel Thing and Jason Gardner of Your Move Health as they share their entrepreneurial journeys, strategies, and experiences. Discover...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Local Connections: Building Resilient Business Networks

Explore the power of local connections in building resilient business networks. In this episode, Andrew Van De Beek of Illuminate, Michelle Scheibner, a pe...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Tech for Good: Harnessing Data for Business Impact

Explore how to leverage technology to enhance your business operations. Join Jason Nethercott of Talking Hens, Jeremy Worthington of Artisans Alley, and Merrin ...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Customer Care Excellence: The Key to Outstanding Service

Learn unique approaches to customer service, from tailored dietary needs to personalised cleaning services and fresh, locally sourced food. Join Tracey Fl...

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

This episode’s topic is Employee Care: Fostering Well-being and Maximising Potential

Discover how caring for your staff can revolutionise your business. Join Craig Vanstone from Corner Pantry Group and Julie Forrester from Happy Books ...