The GO podcast with Kyle Harbaugh

In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, an...

In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effe...

Episode Summary:

In this episode of Go With Kyle Harbaugh, Kyle welcomes Jill, a non-attorney sales expert specializing in legal services. They dive into how law firms can scale by implementing non-attorney sales teams, freeing attorneys from sales duties so they can focus on legal work. Jill shares her proven consultation model, best practices for intake and conversion, and the key benefits of delegating sales. They discuss essent...

Episode Summary

In this episode of Go with Kyle Harbaugh, Kyle Harbaugh discusses the importance of time valuation and management for law firm owners. He explains how leveraging time, delegating tasks, and understanding the value of one’s work can help law firms grow more efficiently. Kyle also shares tips on using technology and automation, as well as real-life examples of firms that have successfully applied these strategies. He ...

Episode Summary

In this episode of Go with Kyle Harbaugh, Kyle discusses the essential elements of a successful client intake process for law firms. He emphasizes the importance of first impressions, technology integration, and consistent client communication. Kyle also explores how automation and AI can streamline processes, enhance client satisfaction, and reduce unnecessary overhead. Additionally, he provides actionable strategi...

In this episode of Go with Kyle Harbaugh, host Kyle Harbaugh shares actionable strategies for law firms to streamline their client intake processes and enhance overall client satisfaction. Joined by Kendall Trosky, Kyle dives into the essential elements of an efficient and professional intake process, emphasizing its role in maximizing marketing ROI and fostering long-term client relationships.

Timestamps:

[00:00] Introduction

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In Episode 3 of "Go with Kyle Harbaugh," host Matt Sky engages with Kyle Harbaugh on the critical importance of having a consistent and repeatable hiring process for service-based businesses. Kyle emphasizes that as organizations grow, they transition from being service providers to managing a team, which requires a structured approach to hiring. He discusses the pitfalls of inconsistent hiring practices and how they can lead to hi...

On this episode of "Go with Kyle Harbaugh," Kyle emphasizes the importance of clear and detailed job descriptions for both employees and employers. He explains that job descriptions help attract the right people and maintain consistency in work expectations. Kyle highlights that accurate job descriptions are crucial for maintaining credibility as a leader and ensuring employees understand their roles. Additionally, he discusses how...

On this episode of "Go With Kyle Harbaugh," host Matt Sky interviews Kyle about his company, Chief Go Officers. Kyle shares his background working with attorneys and financial professionals and explains how he helps businesses thrive by focusing on working on the industry, not just in it. He discusses the common issue of professionals being overburdened with work and offers insights into how his business support can help improve op...