The GO podcast with Kyle Harbaugh
Join us as we delve into the importance of Vision, Mission, and Values, the impact of well-crafted job descriptions, and the benefits of a consistent hiring process. Learn how AI innovations like Right Hire AI and business analysis tools can transform your organization by ensuring fairness, reducing bias, and driving growth. Tune in to ”GO” for actionable insights and strategies to elevate your business.
Episodes
In this episode, business strategist Kyle Harbaugh introduces Step AI, a data-driven business analysis tool designed to help law firms and business owners uncover their biggest opportunities for growth.
Kyle explains how Step AI combines human expertise with artificial intelligence to pinpoint what’s really holding firms back, prioritize action steps, and eliminate the guesswork in business strategy. From client ret...
In this episode of Go with Kyle Harbaugh, business strategist Kyle Harbaugh breaks down how law firms can move beyond traditional hourly billing and adopt modern pricing models that better serve clients and increase profitability.
Kyle discusses why the billable hour is outdated, explores flat-fee, value-based, and subscription models, and shares how firms can implement these strategies to create more predictable revenue and strong...
In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.
What You Will Learn in This Episode- H...
Episode Summary: In this episode of Go with Kyle Harbaugh, Kyle is joined by his co-founder Sam Robinson to reveal the simplest, most effective way for businesses to grow. Drawing on decades of combined experience working with law firms, financial advisors, tech companies, and service-based businesses, Kyle and Sam break down why so many entrepreneurs struggle to scale. They explore the difference between working in the business ve...
In this episode of Go with Kyle Harbaugh, attorney Kyle Harbaugh welcomes financial planner Frank Rekis to discuss how law firm owners can earn more while working less. Frank shares insights from over 30 years of experience in financial planning, focusing on strategies tailored for law firm owners. Together, they explore topics such as cash flow management, tax planning, retirement strategies, and how attorneys can ...
Episode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.
Key Ti...
Episode Summary:
In this episode of Go With Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolving role of technology in modern law offices. They explore how automation and AI are transforming legal practices, address common misconceptions about technology adoption, and share practical strategies for implementing new tools. Kyle shares insights from his experience building AI systems and helping law firms modernize thei...
Episode Summary:
In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance.
Timestamps:
00:00 - Show Introduction
0...
In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, an...
In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effe...
Episode Summary:
In this episode of Go With Kyle Harbaugh, Kyle welcomes Jill, a non-attorney sales expert specializing in legal services. They dive into how law firms can scale by implementing non-attorney sales teams, freeing attorneys from sales duties so they can focus on legal work. Jill shares her proven consultation model, best practices for intake and conversion, and the key benefits of delegating sales. They discuss essent...
Episode Summary
In this episode of Go with Kyle Harbaugh, Kyle Harbaugh discusses the importance of time valuation and management for law firm owners. He explains how leveraging time, delegating tasks, and understanding the value of one’s work can help law firms grow more efficiently. Kyle also shares tips on using technology and automation, as well as real-life examples of firms that have successfully applied these strategies. He ...
Episode Summary
In this episode of Go with Kyle Harbaugh, Kyle discusses the essential elements of a successful client intake process for law firms. He emphasizes the importance of first impressions, technology integration, and consistent client communication. Kyle also explores how automation and AI can streamline processes, enhance client satisfaction, and reduce unnecessary overhead. Additionally, he provides actionable strategi...
In this episode of Go with Kyle Harbaugh, host Kyle Harbaugh shares actionable strategies for law firms to streamline their client intake processes and enhance overall client satisfaction. Joined by Kendall Trosky, Kyle dives into the essential elements of an efficient and professional intake process, emphasizing its role in maximizing marketing ROI and fostering long-term client relationships.
Timestamps:
[00:00] Introduction
[0...
In Episode 3 of "Go with Kyle Harbaugh," host Matt Sky engages with Kyle Harbaugh on the critical importance of having a consistent and repeatable hiring process for service-based businesses. Kyle emphasizes that as organizations grow, they transition from being service providers to managing a team, which requires a structured approach to hiring. He discusses the pitfalls of inconsistent hiring practices and how they can lead to hi...
On this episode of "Go with Kyle Harbaugh," Kyle emphasizes the importance of clear and detailed job descriptions for both employees and employers. He explains that job descriptions help attract the right people and maintain consistency in work expectations. Kyle highlights that accurate job descriptions are crucial for maintaining credibility as a leader and ensuring employees understand their roles. Additionally, he discusses how...
On this episode of "Go With Kyle Harbaugh," host Matt Sky interviews Kyle about his company, Chief Go Officers. Kyle shares his background working with attorneys and financial professionals and explains how he helps businesses thrive by focusing on working on the industry, not just in it. He discusses the common issue of professionals being overburdened with work and offers insights into how his business support can help improve op...
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