Up, Up and Away - The Restaurant Marketing Podcast
Up, Up and Away, the podcast that is saving the world from bad marketing. Join us as we dive deep into the latest trends, strategies, and tactics to help your restaurant take flight. From social media to email marketing and everything in between, we’ve got you covered. Tune in for expert insights, actionable advice, and a whole lot of fun!”
Episodes
The Tactical Playbook: The Next Frontier of Catering Loyalty
Most restaurants treat catering as a purely reactive revenue stream—just a form on a website. But they're missing the true value: recurring, high-value B2B relationships hidden in plain sight.
In this tactical masterclass, hosts Rev and Arun dive deep into the catering maturity curve. We skip the basic order-taking and reveal the proactive, data-driven approach needed to ...
How do you win as a franchisee? It’s not by just following the corporate playbook. The real magic is in the localplaybook.
This week, Rev and Arun are joined by Julie Wade, a powerhouse franchise marketer. She shares her tactical guide on what franchisees should control (like local Facebook pages) and what the brand must control (like Google My Business and the main CRM).
If you're a franchisee or franchisor, this is a must-listen....
Still think your POS is the center of your universe? You're already behind.
The post-pandemic "tech-drunk" era is over. It's time to get smart about your stack.
In this episode, Rev, Arun, and 20-year industry vet Chris Munz cut straight through the hype. They break down why your obsession with the "transaction" is killing your repeat business, and why your CRM—not your POS—is the true foundation for a future-proof restaurant.
Stop...
What happens when a viral influencer campaign meets the reality of in-store operations? How do you ensure the digital promises you make are flawlessly delivered in the physical world?
In this episode, we bridge that gap with a truly unique guest: Peter Wiley, Director of Marketing & IT at Hothead Burritos. As both a corporate strategist for an 87-location brand and a hands-on franchisee for 11 of those stores, Peter lives at th...
'Limited Time Offers' are a staple in every restaurant's playbook, but too often they are a costly gamble that fails to produce a meaningful return. How do you move beyond the hype and into profit?
Join marketing strategist Anna Tauzin Neave as she pulls back the curtain on what it takes to create LTOs that don't just generate buzz, but build the bottom line.
Discover why measuring an LTO's success purely on sales is a mass...
That one-star review for missing ketchup just did more damage than you think. Rev Ciancio and Qubriux CEO Arun break down how to build a bulletproof online reputation. Discover AI-powered strategies to analyze feedback, predict operational issues, and turn your worst reviews into loyal fans.
#RestaurantMarketing #ReputationManagement #CustomerFeedback #Hospitality #Qubriux
Being "okay" at ten marketing tasks is killing your growth. It's time to be awesome at two. Outsourcing isn't about giving up control; it's about gaining the leverage to focus on what truly moves the needle. In this episode, Rev and Arun break down the strategic framework for deciding when to hire an agency versus when to use tech, and reveal the core marketing functions you should never hand over.
Tune in to discover what to outso...
Your email list is the one marketing channel you truly OWN. Are you using it to its full potential?
In this episode, get the complete playbook for mastering restaurant email marketing. Rev and Arun cover everything from the psychology of a great offer to the data behind smart segmentation. Learn why email is the hero of retention marketing and get the actionable tips you need to transform your strategy today.
Rev Ciancio & special guest Cherryh Cansler (FastCasual.com / Networld Media Group) are serving up the real talk: why focused marketing workshops are your ticket to serious restaurant growth.
This isn't theory; it's about actionable tactics (inspired by the #RestaurantMarketingWorkshop in Indy, June 2-3 – Qubriux is a proud sponsor!).
Tune in to hear why this is a non-negotiable.
#RestaurantMarketingTips #Podcast #LoyaltyStrate...
Texts & WhatsApp for your restaurant: Incredible power, serious peril. 💥 With 90% open rates, it's tempting to go wild. But screw it up? You're digital toast. Rev & Arun are decoding how to use these direct channels like a pro – from consent and frequency to smart segmentation and avoiding that "creepy stalker" vibe. Learn how to make direct messaging your secret weapon.
#RestaurantPodcast #MarketingStrategy #SMS #WhatsApp...
Understanding the right technology infrastructure is vital for restaurant success in today's competitive environment. In Episode 16 of Up, Up and Away, the restaurant marketing podcast, the focus is on the concept of a consolidated tech stack for restaurants. We delve into the essential systems and the critical need for integration to improve efficiency and gain valuable insights.
Join us for a discussion on building a more streaml...
Think a single veggie burger covers dietary needs? 🙄 Wrong. This episode tackles how restaurants often fail at inclusive menus (allergies, keto, vegan, GF & more) and how YOU can fix it to win loyal fans.
Learn the step-by-step framework to super serve these guests, find niche opportunities, market effectively, and crucially, avoid common mistakes like cross-contamination. Hosts Arun AV (Qubriux) & Rev Ciancio break down a...
In this episode, Rev Ciancio spills the beans on a TOP-SECRET meeting with a Meta Instagram Growth Advisor! He's sharing game-changing tactics – things he's personally tested and confirmed to actually work. This isn't your typical "influencer advice" – this is the real deal.
Tired of crickets chirping in your restaurant during the week? 🦗💰 We get it. Weekday slumps are a killer. In this episode of Up, Up, and Away, we're serving up the real strategies to boost sales when business is slow. No fluff, just actionable tips from Qubriux's Arun and hospitality guru Rev. Let's turn those slow days into payday!
#qubriux #podcast #restaurantmarketing
Gift cards: a restaurant's best friend or a marketing flop? This episode dives into the world of gift card programs, exploring whether they're worth the effort for independent restaurants. A New York restauranteur shares their skepticism, prompting a deep dive into what makes a gift card program successful. The discussion covers ideal restaurant types for gift cards, essential program elements, POS integration (or lack thereof), di...
Tired of shouting into the void with your restaurant marketing? 📢 This episode is for you! 💥
We're diving deep into the world of customer segmentation with the one and only Arun AV. 💥 Learn how to identify your ideal customers, tailor your marketing messages, and watch your restaurant thrive. 🎙️ Listen Now!
Online reviews: They can make or break you. ☠️
In this episode, we're spilling the tea on how to handle those brutal one-star rants, turn negative feedback into gold, and leverage positive reviews to attract new customers.
☕️ Listen Now!
Ever wondered how restaurants operate without a physical storefront?
Join us as we delve into the world of cloud kitchens and virtual brands. We'll discuss the strategies to build brand awareness, attract customers, and drive sales for your virtual restaurant. From choosing the right business model to crafting effective marketing campaigns, we've got you covered. Tune in to Episode 8 discover the secrets to success in the digital a...
Loyalty programs are all the rage in the restaurant industry. But are they worth the hype? In this episode, we dive deep into the world of loyalty programs, exploring the benefits, drawbacks, and best practices for implementing a successful program.
We'll discuss:
- How to determine if a loyalty program is right for your restaurant.
- The different types of loyalty programs and their pros and cons.
- Tips for creating a loyalty progr...
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