Medical Manners
Helping healthcare providers connect with their patients and colleagues better. Simple skills any healthcare provider can do in every patient encounter. If you want to transform your medical practice, improve your patient satisfaction scores, improve your job satisfaction, improve the financials of your practice, decrease risk of medical lawsuit, improve patient outcomes, or help a clinic you manage do the above things, this podcast is for you.
Episodes
In this episode Katie Wyatt interviews Dr. Daniel Eiferman about his forthcoming book Cut Open and how vulnerability, curiosity, and wise use of time build trust with patients and colleagues. They discuss recovering from complications, teaching insight, and practical communication techniques to improve care.
Dr. Eiferman shares surgical stories, leadership lessons, and advice for trainees on balancing personal priorities and giving...
Host Katie Wyatt interviews Anne Grill about the role of humility in healthcare and five practical ways clinicians can connect better with patients. Anne has been helping healthcare providers improve the way they connect for years and is an expert in the field.
They highlight concrete tactics like "tell me" statements, offering two-to-three clear options, verbalizing follow-up instructions, and involving medical assistants and fam...
In this episode host Katie Wyatt interviews Liz Florentino, who recounts a post‑operative encounter she believes caused prolonged, disabling injuries and the long struggle for acknowledgement, care, and justice.
The conversation highlights practical lessons for clinicians—clear communication, informed consent, compassion, and patient-centered follow-up—and shows how one patient turned trauma into advocacy and recovery.
In this episode of The Medical Manners Podcast, Katie sits down with Yoli Olivo, a seasoned medical assistant, to uncover what every healthcare provider should know about building stronger connections with their support staff.
Yoli shares four simple but powerful things that can transform your team dynamic and your patients’ experience: 1️⃣ Take time to teach and share your knowledge. 2️⃣ Say hello when you walk in. 3️⃣ Say thank y...
In this episode of the Medical Manners Podcast, host Katie Wyatt explores the transformative power of empathy in healthcare with her guest, optometrist Taylor Linton. Listeners will learn simple phrases and actions that can be implemented to easily encorpoate empathy into their medical practice.
We'd love to hear how you make empathy easy in your medical practice! Leave a comment on the episode and let's help eachother improve.
In this powerful episode of Medical Manners, I have the privilege of speaking with Kamille Fox, RN, about the importance of honoring patients' faith practices in healthcare. Kamille shares her experiences as a nurse caring for patients from diverse spiritual backgrounds, as well as her personal journey through a high-risk pregnancy complicated by severe spina bifida—one that required in-utero surgery.
Through her unique perspective...
In this inspiring episode, I sit down with Dan Linford, former English teacher, Student Body Officer Advisor, Principal and current Superintendent of a major school district and one of the most influential mentors in my life.
Dan was my student body officer advisor when I was a senior in high school, and I’ll never forget what he used to say to us: “I try to treat you the way I think you can become, not as you are now.”
Dan lives b...
Welcome to Medical Manners. This week we engage with Dr. Charles Pilcher, a seasoned emergency physician and medical legal consultant, to delve into the secrets of not getting sued. Through enlightening stories and insights, Dr. Pilcher shares his experiences with medical malpractice cases and emphasizes the pivotal role of communication in improving patient satisfaction and reducing legal risks.
HIs newsletter, Medical Malpractic...
Join us on the Medical Manners Podcast as host Katie Wyatt sits down with Hannah Belnap-Gunn, a physician's assistant who provides unique insights into the challenges of dealing with 'frequent fliers' (patient who find themselves needing to be seen in the ED or clinic on a somewhat regular basis). Hannah shares her personal journey from being a frequent emergency room visitor due to migraines and shares lessons we as healthcare pr...
In this episode Sharla Sintyl shares the terrifying experience of her 6-year-old son who accidently caught himself on fire while playing with gasoline and a lighter. As she takes us through this life-altering event, she also reveals the critical lessons healthcare professionals can learn—about the power of eye contact, the importance of physical touch, and how managing up can transform a patient’s experience. This is a conversation...
At just six years old, Peter Gibson faced a life-altering cancer diagnosis in the midst of a global pandemic, catapulting his family into a whirlwind of treatments, ER visits, and constant uncertainty. In this heartfelt episode, his mother, Megan Gibson, takes us through their journey — the fears, the triumphs, and the lessons learned along the way. She offers powerful insights on how healthcare providers can forge deeper emotional...
It can be helpful in our careers to remember what our purpose is. Why do we do what we do? What is the purpose behind all our hard work? Then we can identify the vehicles that help us achieve our purpose. Making sure we are laser focused in on our purpose and don't get side tracked by the vehicles is so important!
This can help as we are wanting to find more joy in our careers, negotiating contracts with employers, and in our pe...
Dr. Scott Abramson spent 40 years helping patients as an acclaimed neurologist. The last 20 years of his career he also started working on a project to help physicians in his organization connect with their patients better. He says he would have retired in his early 60's , but he found so much joy in connecting with others, that he continued working until age 72.
Listen to this episode to learn his secrets about finding joy thro...
This episode with Christine was so interesting! Hearing about what she sees on her side and what the situations are that end up in lawsuit. I was surprised to learn that in Texas, because of certain laws, when people enter a medical malpractice suit, it is usually not for money. Listen to hear Christine's take on what really matters and how to avoid medical lawsuit action.
In this episode, Dan and Michele Deceuster chat with me about their experience with testicular cancer and the amazing things their medical providers did to help them through the process.
Dan also talks about how we can better guide our patients as we are asking them questions.
This podcast episode has changed the way I ask my patients what questions they have for me at the end of our visit. I'm grateful for patients like Dan ...
At age 28, Becca Doutre started having stroke symptoms when she was 35 weeks pregnant with her 4th child. She tells about her medical journey and gives us some great tips on ways health care providers can read the emotions in the room and act accordingly, be sensitive to patients who become our 'frequent fliers' and help carry the burdens of our patients.
Becca gives shout outs to North Davis Hospital in Layton Utah, University ...
When I was 15 I started working at the grocery store near my home. The lessons I learned from interacting with customers there taught me invaluable lessons that would go on to skyrocket my patient satisfaction scores.
Today we talk about how to overcome the feeling that you are being unnatural or fake as you try to implement new habits when interacting with patients. It's time to whip out a little 'deodorant' and make ourselves more tolerable to all around us!
Listening well to our patients is one of the best ways to make them feel cared for. We often gain information that we wouldn't have otherwise. Most post-visit surveys also ask the patient if they felt they were listened to. So becoming better at listening is such an important skill for healthcare providers.
In this episode we talk about 3 simple skills you can implement in any patient encounter to improve your listening:
1. Lis...
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