Radio Front Desk

Could your clinic's photos be doing more to help you connect with new clients?

In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO.

Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating visuals that feel both inviting and ...

A photo can set the tone for your whole brand, or quietly work against it.

In this episode, Denzil reflects on a recent conversation with her colleague ⁠Bianca⁠ about the power of photos in clinic marketing. She shares lessons she’s learned over the years about how to ensure your photos are working for your story, not against it. You’ll hear her touch on:

• Keeping your photo gallery alive: why clinic photos should be a living, evo...

What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert.

In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, and why every one of those touchpoints communi...

AI is moving fast — and so is the way we’re using it. But how do you know if you’re using it to its full potential?

In this episode, Denzil shares her own evolving relationship with ChatGPT: the surprising ways it’s helped, the limits she’s run into, and what she’s learning about asking better questions. 

Denzil shares how AI has become surprisingly useful companion in certain areas:

• Finding clarity in the fuzz when...

Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. 

In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout.

Together, they reflect on the emotional and administrative toll of care, a...

Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back.

In this episode, Denzil shares a powerful question from psychotherapist and clinic owner Roxanne Francis: “What’s going to change this time when you go back?” It’s a simple prompt that opens the door to rethinking how we work, recover, and protect our energy before burnout hits.

Denzil speaks openly in this episode, reflecting on...

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a tr...

What do you reach for when things get tense?

In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?)

She reflects on a conversation with her colleague ⁠Meghan Menzel⁠, ⁠Jane App’s⁠ Training Lead and a longtime clinic front desk pro, about the high-stress moments that come with the job — and how to find your footing when y...

What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Den...

If your relationship with money had a theme song, what would it be?

In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wellness pactitioners explore the emotional patterns behind their money habits, like avoidance, over-spending, and everything in between.

Denzil shares:

• Why we sometimes confuse spending with investing, like upgrading our clinic space or buying tools w...

What if your biggest business challenge wasn’t logistical, but emotional?

In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice.

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.<...

Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.

In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir, exploring the parts of leadership that can feel a little messy to navigate. Denzil reflects on:

• Why work relationships need both connection and clear boundaries
• How stepping back can empower your...

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems ...

Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.

Reflecting on her conversation with retired psychologist and business coach Nicole McCance, she unpacks:

• Why feedback feels so hard — and why we avoid it
• How to use clear systems to reduc...

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.

What You’ll Learn

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical w...

What does it look like to go from running a clinic to building the software that runs clinics around the world?

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family.

This episode dives into those messy early days, hard-earned lessons, and the traits Ali believ...

Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for...

In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma.

Angel and Denzil talk about the realities of starting a business while navigating new motherhood, why advocacy...