Radio Front Desk

Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. 

In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout.

Together, they reflect on the emotional and administrative toll of care, a...

Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back.

In this episode, Denzil shares a powerful question from psychotherapist and clinic owner Roxanne Francis: “What’s going to change this time when you go back?” It’s a simple prompt that opens the door to rethinking how we work, recover, and protect our energy before burnout hits.

Denzil speaks openly in this episode, reflecting on...

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a tr...

What do you reach for when things get tense?

In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?)

She reflects on a conversation with her colleague ⁠Meghan Menzel⁠, ⁠Jane App’s⁠ Training Lead and a longtime clinic front desk pro, about the high-stress moments that come with the job — and how to find your footing when y...

What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Den...

If your relationship with money had a theme song, what would it be?

In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wellness pactitioners explore the emotional patterns behind their money habits, like avoidance, over-spending, and everything in between.

Denzil shares:

• Why we sometimes confuse spending with investing, like upgrading our clinic space or buying tools w...

What if your biggest business challenge wasn’t logistical, but emotional?

In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice.

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.<...

Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.

In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir, exploring the parts of leadership that can feel a little messy to navigate. Denzil reflects on:

• Why work relationships need both connection and clear boundaries
• How stepping back can empower your...

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems ...

Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.

Reflecting on her conversation with retired psychologist and business coach Nicole McCance, she unpacks:

• Why feedback feels so hard — and why we avoid it
• How to use clear systems to reduc...

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.

What You’ll Learn

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical w...

What does it look like to go from running a clinic to building the software that runs clinics around the world?

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family.

This episode dives into those messy early days, hard-earned lessons, and the traits Ali believ...

Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for...

In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma.

Angel and Denzil talk about the realities of starting a business while navigating new motherhood, why advocacy...

This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.

Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making your clinic a place patients actually want to return to. She shares ideas for hiring a team that brings the right vibe, building connection outside the actual care itself, and even what her own dream...

What does it take to keep patients coming back without feeling pushy?

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-t...

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from their playbook for finding your space.

What you’ll learn:

• What really matters when choosing a location
• Why square footage isn’t always what it seems
• How preparation gives you an edge when negotiating with landlords

Resources mentioned in this ep...

This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.

Inspired by her chat with Meg and Neena from Articulate Design and Consulting,  Denzil dives into the intersection of design and identity. From personalizing your clinic with meaningful items to the magic of biophilic design, this episode is packed with ideas to help you create a space that’s both intentio...