Radio Front Desk

We know AI can give us answers in seconds. But can it really heal us? 

Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI?

We asked four therapists how they feel about their clients turning to AI for answers in an...

What is it about tax season that makes us feel like we’re falling behind?

In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic.

Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence. 

This conversation is raw and open, and teache...

What if building your clinic’s community could feel natural, and maybe even fun?

In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. 

Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (an...

Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?

In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. 

Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. Bu...

What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana. 

In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seasonal drink menus and cozy blankets, And...

Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own. 

In this episode of Radio Front Desk, Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife and clinic director, Adelle, to explore how three PT students turned Instagram exercise clips into a global platform, a direct-to-c...

Could your clinic's photos be doing more to help you connect with new clients?

In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO.

Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating visuals that feel both inviting and ...

What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert.

In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, and why every one of those touchpoints communi...

Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. 

In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout.

Together, they reflect on the emotional and administrative toll of care, a...

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a tr...

What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Den...

What if your biggest business challenge wasn’t logistical, but emotional?

In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice.

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.<...

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems ...

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.

What You’ll Learn

What does it look like to go from running a clinic to building the software that runs clinics around the world?

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family.

This episode dives into those messy early days, hard-earned lessons, and the traits Ali believ...

In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma.

Angel and Denzil talk about the realities of starting a business while navigating new motherhood, why advocacy...

What does it take to keep patients coming back without feeling pushy?

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-t...

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their clinic design tips from their playbook for finding your space.

What you’ll learn:

• What really matters when choosing a clinic location
• Why square footage isn’t always what it seems
• How preparation gives you an edge when negotiating with landlords

Resources...

What if your clinic design could change the way you deliver care?

In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting. After years in clinical practice, they saw firsthand how the spaces we work in can either help or hinder care. Now, they’re on a mission to reimagine healthcare spaces for both patients and practitioners.

Meg and Neena sit down with Denzil to s...