Money Advice Liaison Group (MALG) podcast
Working together to improve the lives of people in debt.
Episodes
For this episode of the MALG Podcast, host Peg Alexander is joined by two formidable academic researchers with a shared interest in behavioural economics: Sharon Collard, Professor of Personal Finance & Research Co-Director at the University of Bristol Personal Finance Research Centre and Eileen Tipoe, Reader in Economics and Finance at Queen Mary University of London.
Together, they discuss their latest research into problem d...
Money Advice Trust’s Vulnerability Lead Chris Fitch’s newly-published report ‘Tell Us Twenty’ is a review of initiatives that allow people to share their support needs with multiple organisations. It’s a follow up to the report he discussed on the very first episode of the MALG Podcast back in November 2024, which outlined 10 guiding principles to help design better data-sharing schemes.
The new review...
In his final episode, Bob Winnington introduces incoming MALG CEO Peg Alexander. Peg discusses her eclectic background - from Citizens Advice to broadcasting - and what drew her to the role leading MALG.
Together they reflect on the future of the debt sector, key challenges like AI, buy-now-pay-later and climate-related risks, and the importance of collaboration, prevention and fresh strategic thinking.
We are back in London to talk about MALG’s new Money & Pensions Service-funded research project entitled ‘Exploring Safe & Effective Self‑Serve in Regulated Debt Advice in the Generative AI Era.’ In this episode, MALG CEO Bob Winnington and Mark Pearce, Founder and CEO of the research delivery partner Wyser AI, discuss how this project came about and what they hope to achieve.
Mark has built a reputation a...
For this episode, MALG CEO Bob Winnington is at the London office of Dukes Bailiffs, one of the UK’s most progressive enforcement firms. For the first time, he sits down with not one guest but three – sisters Laura Naylor, Sarah Naylor, and Zoe Naylor – to explore how a family-run business has evolved into a sector leader known for innovation, ethical practice, and a people‑centred approach.
As long-standing MALG ...
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At the recent Money Advice Liaison Group (MALG) Conference 2025 in Leeds, MALG CEO Bob Winnington took to the stage with former MALG Chair Liz Barlcay for our first ever LIVE Podcast.
This episode is just a snapshot of what he talked about with the former UK Small Business Commissioner and now Small Business and Entrepreneurship Lead at the Institute of Directors...
MALG CEO Bob Winnington is joined at the studio in London by Natalie Bunyer, Sales Director at debt collection agency ARC (Europe). Formerly Managing Director of Global Debt Recovery Limited, Natalie has built an impressive career in the credit and collections sector, with a particular focus on people, culture, and continuous improvement.
She’s passionate about driving change in the industry through better training, developme...
MALG CEO Bob Winnington is in central London for this podcast episode with someone who is familiar with the capital as a former MP, Shadow Chief Secretary to the Treasury and Shadow Chancellor: Chris Leslie. Chris became MP of Shipley, West Yorkshire in 1997 (think: D-Ream’s ‘Things can only get better’), but you can now often find him even further North in Newcastle, where the headquarters of the Credit Services ...
For this special episode of the Money Advice Liaison Group (MALG) Podcast - a special edition which has been recorded and can be watched here https://youtu.be/qm_Lo1PGn7k as well as listened to - MALG CEO Bob Winnington talks to Lee Healey.
Lee started his career at the Department for Work and Pensions as a decision maker handling benefits and later worked as a benefits adviser and manager with the Disablement Association of Barkin...
In this episode of the MALG Podcast, Bob Winnington is at the headquarters of the organisation that maintains the Register of Judgments, Orders and Fines to meet with its CEO Chris Dick. Registry Trust’s live data on monetary judgments, including CCJs, supports millions of lending and credit decisions in the UK & Ireland every year, helping to keep the economy moving and identify economic trends.
Chris had a 20-year caree...
For this episode of the Money Advice Liaison Group (MALG) Podcast, CEO Bob Winnington travels to Sheffield to the headquarters of a major bank to meet with Isobel Crosse.
Izzy started out her career in the debt sector in 2014 as a Performance Analyst at TDX Group, part of Equifax, where she put her BSc in Economics and analytical mind to work on government contracts. In less than six years, she had worked her way up to Head of Cust...
In this episode of the MALG podcast, host Helen Gill of Engage Comms introduces Jonathan Shaw, Partnerships Manager for Sigma Connected Group’s ReachOut service. ReachOut, a problem debt engagement solution, was designed by the outsourced customer experience solutions provider to address the dual challenge of low engagement and low awareness of available support.
When their creditor clients are unable to contact customers wit...
Since leaving her career as a qualified Chartered Insurance Practitioner working in risk management for over a decade, Cat Divers, driven by personal experience of struggling to find help with her own set of challenging circumstances, has made it her mission to make it easier for other people to discover and connect to support services. National Support Network was created off the back of her belief that no-one should struggle alon...
In this episode of the Money Advice Liaison Group (MALG) Podcast, MALG CEO Bob Winnington and podcast host Helen Gill of Engage Comms travel to Bromsgrove to the offices of Broadriver Groups’ ControlAccount Ltd. Their guest is newly appointed Brand Ambassador Neil Jinks. A debt collection, litigation and enforcement specialist with over 36 years’ experience working in private practice, the Court Service and High Court e...
Those who were at the Money Advice Liaison Group (MALG) Conference in November 2024 will remember Vivi Friedgut from the session on ‘finfluencer culture’. Vivi founded Blackbullion in 2016 as a financial wellbeing platform that houses UK support funds, scholarships and grants for students. Today, over 1.2 million students can access Blackbullion’s platform and it partners with over 75 universities, colleges and bu...
On Episode 2 of the Money Advice Liaison Group (MALG) Podcast, MALG CEO Bob Winnington is at Policy in Practice’s headquarters in London to meet with its Chief Product Officer Genevieve Orford to talk about the power of partnerships.
Genevieve joined Policy in Practice - the social policy software and analytics company working with councils, government, housing providers and community organisations to reduce poverty and empow...
In this first episode of the Money Advice Liaison Group (MALG) podcast, MALG CEO Bob Winnington has the pleasure of sitting down with someone who may be familiar to some listeners, Dr Chris Fitch. He is the Money Advice Trust’s Vulnerability Lead and Research Fellow at the University of Bristol’s Personal Finance Research Centre. As a prolific and highly engaging speaker and host of the ‘Vulnerability Matters&rsqu...
In this introductory episode of the Money Advice Liaison Group (MALG) podcast, host Helen Gill of Engage Comms is joined by MALG CEO Bob Winnington to discuss what MALG is all about, why we’re bringing you this podcast, what you can expect from it and why, in 2024, we need game-changing solutions to 'improving the lives of people in debt' more than ever.
Former City trader and ‘real world’ economist Gary Stevenson...
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