Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business. Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring! 'We partner you in your Healthcare Business'
Episodes
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A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.
In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.
We unpack:
- Why Quality Improvement must move from “tick-box” to meaning...
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In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.
Clinics are delivering the service. Nurses are doing the work. The patients benefit.
And yet… the rejections keep rolling in.
And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.
So what should happ...
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In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.
Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels bu...
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In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses.
In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics common...
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In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice.
With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient ...
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Delegation is supposed to create capacity… but sometimes it does the exact opposite.
In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it.
We explore:
• The difference between true delegation and task 'dump truckin...
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💬 A little recognition goes a long way!
For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture.
We would love for you to share your thoughts, questions, and stories to: info@practicepar...
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🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice.
In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care.
We would love for you to share your thoughts, ques...
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In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners.
They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism.
A must-listen for anyone looking to strengthen relationships and teamwork within their practice.
We would love for you to shar...
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👩⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic.
From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success.
For more information on GP Recruitment, see Ep...
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Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀
In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement.
If you’re looking to elevate your practice operations, this two-part series is a must-listen!
Cubiko W...
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We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊
From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice.
Tune in to Part 1 of this two-part series!
Cubiko Website: https://www.cub...
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From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.
In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momen...
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🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year.
From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year.
It’s the perfect time to reflect, reset, and get o...
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✨ It’s the little things that make the biggest difference.
In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration.
Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Send us your enquiry or question directly!
📞Your reception team is the “front cover” of your clinic — the first impression every patient sees!
In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources ...
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🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.
In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.
This episode is packed with practical takeaways you won’t want to miss!
Darren Compton: https://www.linkedin.com/in/darrencompton/
Admin+: https...
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🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.
In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.
We walked away with so many valuable takeaways — and we know you will too!
Darren Compton: https://www.l...
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🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too.
In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.
Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.
See the following link to o...
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💡 Did you know how you end your meeting can make or break its impact?
In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.
🎧 Tune in now and start ending your meetings with purpose!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
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