Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business. Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring! 'We partner you in your Healthcare Business'
Episodes
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🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.
In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.
This episode is packed with practical takeaways you won’t want to miss!
Darren Compton: https://www.linkedin.com/in/darrencompton/
Admin+: https...
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🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.
In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.
We walked away with so many valuable takeaways — and we know you will too!
Darren Compton: https://www.l...
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🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too.
In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.
Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.
See the following link to o...
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💡 Did you know how you end your meeting can make or break its impact?
In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.
🎧 Tune in now and start ending your meetings with purpose!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Send us your enquiry or question directly!
🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down?
🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, an...
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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business.
🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
F...
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🦴Your team is the backbone of your practice. When performance slips, patient care does too...
Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.
🎧Tune in as we unpack the link between staff underperfo...
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In this episode, we explore practical strategies for increasing your clinic’s fees!
😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health.
🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care.
We would love for you to share your thoughts, questions, and stories t...
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In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, and all of our other resources at https://www.practicepa...
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In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.
💬 Because every complaint is a chance to improve.
We would love for you to share your thoughts, questions, and stories to: info@practic...
Send us your enquiry or question directly!
Is your appointment book constantly full, yet patients are still struggling to get in?
In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this p...
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In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach.
✅Pros and cons of in-house vs. outsourced reception models
✅Cost analysis and return on investment
✅Staff training, consistency, and accountability
We would love for you to share your thoughts, questions, and stories to: inf...
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Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️
In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.
✅ What a good practice dashboard looks like
✅ The most important daily data points across finance, operations, and perfo...
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If you're not looking ahead, you're possibly falling behind. 📊🔮
In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.
✅ Why knowing your numbers is critical for decision-making
✅ How documenting a financial forecast increases visibility and control
✅...
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Stepping into leadership is hard — especially when you’re leading your mates.
In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
✅ Setting healthy boundaries without losing respect
✅ How to communicate with fairness and authority
✅ Dealing with pushback, tension, and “you’ve changed” energy
✅ Building a leade...
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Accreditation: We all dread it — but are you actually ready for it?
In this episode of the Practice Partners Podcast, we dive into:
✅ How to prepare your clinic for accreditation
✅ The habits that help you maintain standards year-round
✅ Common pitfalls and how to avoid last-minute panic
✅ A look at the proposed changes coming down the pipeline
If your plan is to “get ev...
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Chronic Care, Changed – What the new framework may mean for your practice
The way we manage chronic conditions is evolving—and your workflows need to keep up.
In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
✅ Key changes to chronic condition management plans
✅ The push for simplified processes and what ...
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Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼
In this fun but serious episode of the Practice Partners Podcast, we unpack:
✅ Why "balance" might be the wrong word entirely
✅ How to manage boundaries, burnout, and brain space
✅ Strategies to stay grounded, focused, and recharged
✅ The realities of leadership, after-hours ema...
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