Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business. Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring! 'We partner you in your Healthcare Business'
Episodes
Send us your enquiry or question directly!
Nurses are one of the most underleveraged assets in general practice.
In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts patient care, workflow efficiency, and profitability.
We cover:
• What the ideal GP to nurse ratio looks like and why it varies by practice size and service m...
Send us your enquiry or question directly!
Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging facility fees, and why understanding them is critical for sustainable practice management.
We unpack:
- What facility fees actually are and when they ca...
Send us your enquiry or question directly!
In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill.
We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics.
The conversation hi...
Send us your enquiry or question directly!
Leadership avoidance is rarely loud.
It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.
In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice.
We explore:
- What leadership avoidance actually looks like in day-to-day clinic operations
- Why...
Send us your enquiry or question directly!
Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.
In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.
We unpack:
- What the Admi...
Send us your enquiry or question directly!
Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight.
We unpack:
• Where healthcare IT is heading
• What practices need to future-proof now
• How leaders should be thinking about security, systems, and scale
• Why proactive planning beats reactive fixes every time
Send us your enquiry or question directly!
IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens.
In Part 1 of our IT Overhaul series, we unpack:
• IT compliance in general practice
• Disaster recovery & business continuity
• On-site vs off-site servers
• Server ownership & infrastructure decisions
...
Send us your enquiry or question directly!
A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.
In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.
We unpack:
- Why Quality Improvement must move from “tick-box” to meaning...
Send us your enquiry or question directly!
In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.
Clinics are delivering the service. Nurses are doing the work. The patients benefit.
And yet… the rejections keep rolling in.
And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.
So what should happ...
Send us your enquiry or question directly!
In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.
Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels bu...
Send us your enquiry or question directly!
In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses.
In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics common...
Send us your enquiry or question directly!
In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice.
With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient ...
Send us your enquiry or question directly!
Delegation is supposed to create capacity… but sometimes it does the exact opposite.
In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it.
We explore:
• The difference between true delegation and task 'dump truckin...
Send us your enquiry or question directly!
💬 A little recognition goes a long way!
For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture.
We would love for you to share your thoughts, questions, and stories to: ...
Send us your enquiry or question directly!
🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice.
In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care.
We would love for you to share you...
Send us your enquiry or question directly!
In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners.
They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism.
A must-listen for anyone looking to strengthen relationships and teamwork within their practice.
We would love...
Send us your enquiry or question directly!
👩⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic.
From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success.
For more information on GP Recruitment, see Ep...
Send us your enquiry or question directly!
Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀
In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement.
If you’re looking to elevate your practice operations, this two-part series is a must-listen!
Cubiko W...
Send us your enquiry or question directly!
We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊
From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice.
Tune in to Part 1 of this two-part series!
Cubiko Website: https://www.cub...
Send us your enquiry or question directly!
From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.
In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momen...
Popular Podcasts
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Saskia Inwood woke up one morning, knowing her life would never be the same. The night before, she learned the unimaginable – that the husband she knew in the light of day was a different person after dark. This season unpacks Saskia’s discovery of her husband’s secret life and her fight to bring him to justice. Along the way, we expose a crime that is just coming to light. This is also a story about the myth of the “perfect victim:” who gets believed, who gets doubted, and why. We follow Saskia as she works to reclaim her body, her voice, and her life. If you would like to reach out to the Betrayal Team, email us at betrayalpod@gmail.com. Follow us on Instagram @betrayalpod and @glasspodcasts. Please join our Substack for additional exclusive content, curated book recommendations, and community discussions. Sign up FREE by clicking this link Beyond Betrayal Substack. Join our community dedicated to truth, resilience, and healing. Your voice matters! Be a part of our Betrayal journey on Substack.
The Dan Bongino Show delivers no-nonsense analysis of the day’s most important political and cultural stories. Hosted by the former Deputy Director of the FBI, former Secret Service agent, NYPD officer, and bestselling author Dan Bongino, the show cuts through media spin with facts, accountability, and unapologetic conviction. Whether it’s exposing government overreach, defending constitutional freedoms, or connecting the dots the mainstream media ignores, The Dan Bongino Show provides in-depth analysis of the issues shaping America today. Each episode features sharp commentary, deep dives into breaking news, and behind-the-scenes insight you won’t hear anywhere else. Apple: https://podcasts.apple.com/us/podcast/the-dan-bongino-show/id965293227?mt=2 Spotify: https://open.spotify.com/show/4sftHO603JaFqpuQBEZReL?si=PBlx46DyS5KxCuCXMOrQvw Rumble: https://rumble.com/c/bongino?e9s=src_v1_sa%2Csrc_v4_sa_o
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!