Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay
Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered?
In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs.
What you’ll learn when you listen to this Podcast:
- Understanding ambiguous decline codes across issuers
- Identifying which payments warrant a retry
- Why recovery is important to the user experience
- Hard declines vs. soft declines: how does recovery differ?
- How chargeback prevention impacts recovery
- When — and when not — to involve customers in recovery
Webinar presentations by Justin Clements and Ray Watson
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