Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
Episodes
April 23, 2025 • 39 mins
The banking industry faces unprecedented pressure to shift from reactive service models to proactive engagement strategies. However, many institutions are still hindered by fragmented customer data, disconnected channels, and limited AI capabilities. Banking's future belongs to institutions that can harness unified data, artificial intelligence, and seamless experiences to predict and fulfill customer needs before they're articulat...
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April 22, 2025 • 35 mins
In less than two years, Jenius Bank has surpassed $2 billion in deposits and loans, and recently launched a next-generation mobile and online banking platform that promises to transform how customers understand and manage their finances. The focus has been on leveraging technology to deliver personalized insights, eliminating fees, and helping customers live what they call "richer lives."
I’m excited to welcome back John Rosenfeld...
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April 17, 2025 • 51 mins
Despite having accumulated vast amounts of customer data for decades, many financial institutions struggle to effectively harness this information for strategic advantage. Legacy systems, organizational silos, and competing priorities often leave valuable data isolated and underutilized.
Meanwhile, the rapid advancement of artificial intelligence and machine learning technologies has created both immense opportunities and significa...
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April 15, 2025 • 52 mins
In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive?
I’m joined on the Banking Transformed podcast by Kartik Ramakrishnan, CEO of Financial Services at Capgemini, to discuss the eye-opening findings from their just-released 2025 World Retail Banking Report.
This report reveals some concerning trends, including the a vast majority of customers...
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April 8, 2025 • 45 mins
In an evolving banking ecosystem, CMOs must approach AI as a transformative force while avoiding the pitfalls of short-term thinking. To drive differentiation, forward-thinking marketing leaders must leverage first-party data foundations, AI tools, and human creativity and stop marketing like it’s in 1999.
On today’s episode of Banking Transformed, my friend Eric Fulwiler, who is the co-founder and CEO of the marketing consultancy...
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April 3, 2025 • 47 mins
According to Avanade's latest AI Value Report, 59% of these institutions have already embarked on AI transformation journeys, with a third claiming completion. Yet beneath this enthusiasm lies a complex reality: many banks expect quick returns while still building fundamental capabilities in data management, security, and infrastructure.
Joining me on the Banking Transformed podcast are Jeromey Farmer, Head of Data & AI for North ...
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April 1, 2025 • 46 mins
As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, industry associations like ProSight play a crucial role in providing guidance, resources, and community.
My guest on the Banking Transformed podcast is Debbie Bianucci, who led BAI for nearly 30 years before becoming President and CEO of ProSight. She, shares insights on the complementary...
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March 25, 2025 • 49 mins
Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey.
In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. ...
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March 19, 2025 • 53 mins
As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.
I’m joined on the Banking Transformed podcast by EJ Kritz, Chief ...
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March 4, 2025 • 49 mins
Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements to optimizing offer management across multiple channels, banks struggle with outdated systems that hinder their ability to compete effectively.
Today, we're joined on the Banking Transformed podcast by Rab Govil, CEO and founder of Naehas, whose platform transforms how banks create, m...
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February 25, 2025 • 57 mins
In today’s rapidly evolving world of fintech and digital transformation, success is often painted as a glamorous journey of resilience and grit. But the reality is far more complex—and far less forgiving.
In this episode of Banking Transformed, we sit down with renowned fintech leader and author Leda Glyptis to explore the hard truths behind building what lasts. Drawing from her new book, Beyond Resilience: Patterns of Success in ...
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February 19, 2025 • 44 mins
The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital transformation efforts, 22% struggle with implementation or have halted their efforts. Key priorities focus on improving digital experiences (52%) and enhancing data capabilities (33%), while AI adoption is slowly expanding beyond security into customer service and process automation.
...
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February 12, 2025 • 52 mins
While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.
In this episode of Banking Transformed, we're ...
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February 11, 2025 • 45 mins
Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experiences while addressing bias risks.
...
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February 5, 2025 • 51 mins
Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.
On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of H...
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February 4, 2025 • 38 mins
Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency.
In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossr...
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January 28, 2025 • 49 mins
Financial institutions of all sizes face mounting pressure to compete with tech giants, global banks and nimble fintechs while meeting rising customer expectations for personalized experiences. The key to success lies not in matching their scale, but in leveraging data more effectively through modern core banking systems.
Jeffrey Kendall, Chairman and CEO of Nymbus, is joining me today on the Banking Transformed podcast. We will d...
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January 22, 2025 • 45 mins
Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings.
On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan Collins, Director of Digital Develop...
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January 21, 2025 • 39 mins
The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships.
In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses how artif...
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January 14, 2025 • 40 mins
A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions.
In this episode of Banking Transformed, we are joined by Anil Aggar...
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