Damn Good Interior Designer

This week we are answering questions from our audience--first up is one of my FAVORITE hills to die on and what I consider one of the most damaging things you can do for your business.

It is not a smart business practice to sell blocks of time as a designer because this is not an effective way to market and value creative brilliance. Selling based on the end product or creative vision is a better approach for setting yourself apart ...

Sometimes the simplest of truths is what is going to move the needle and this begins with understanding who you are and your own weaknesses.

We all have them right??

If you have a team, or even if you are a solopreneur, you are still consistently working with others and there are always going to be challenges of working together. However, being able to understand their strengths and weaknesses is going to make you a better business ...

Your marketing dollars are important. There are many elements to successful marketing and it starts with becoming part of the DNA of your business. This week we met with Denise Grothouse, the founder and CEO of Perfect Six Marketing, a company specializing in marketing strategies for the kitchen and bath design industry. In this episode we discuss the importance of having a strong brand voice and understanding your target clientele...

Optics matter. Client's trusting you know how to manage money--matters. Understanding there is no free lunch--matters.

Here is the drum roll take away.

It takes money to make money. Ta da!

Professional designers understand that it costs money to travel to market to learn about the products they specify ( and usually sell for a profit) -- or how important it is to pay for a good attorney in your state to develop a contract to suit ...

I am PASSIONATE--and if you have gotten my weekly newsletter the past two weeks then you would know all those years ago in college my young professor's advice stuck. So we are re-releasing one of our most popular episodes and trying to reignite the flame in those that may feel it dwindling!

Are you giving clients the yearning for more? Showing passion is one of the most important things you can do as a business to demonstrate to you...

Happy New Year! What better way to start off the year than with my top 5 marketing strategies for small business owners grow their businesses.

Marketing is a mindset and not just an activity, and it takes time and effort to see results. This is not simply a standalone entity, it is ingrained in the essence of any business. Every interaction, from the moment a potential lead first encounters your brand, contributes to your marketin...

The process of procurement in a busy design firm is NO joke. You are not running popsicle stand, you are running a firm with various moving parts and you have to be able to have a way to track what is coming and going through your business. This is where checks and balances come into play to avoid costly mistakes and keep the firm running smoothly.

We know discussing purchase orders can be a little bit boring but by practicing a pro...

Cheryl is going solo this week while Liz takes a well-deserved little vacation. Cheryl is discussing managing client expectations and making sure you are not keeping them in the dark--you need them to trust the process! There is a level of professionalism that comes with the importance of managing clients' expectations during their project.

Setting clear expectations with clients from the beginning, communicating clearly, defi...

How can you be team player without giving up your own rights? Working with contractors can be a tricky relationship when they want you to stay in your lane--BUT it doesn't have to be. Creating a team approach with positioning in your marketing, the copy that you use, the verbiage that you talk about, and how you talk about it with other people, all of that is so important. We discuss how important positioning to the client&nbs...

Who doesn't love an install day!? Sure, it can be hectic and exhausting but this is where you get to see the fruit of your labor come together. Cheryl went solo this week talking about In Detail's top tips for a successful install day!

Having a team in place for installation that understands the logistics and are able to convey it to your movers AND your client is one of the k...

How important is project management in interior design?

Bottom line: Very.

Because it saves your client money in the long run! This starts with having a clear and cogent scope of work to be able to refer back to when issues arise within the project. Project management, how it is handled and why you do it can make or break a project. This means being...

Have you ever stopped to think where your time is spent vs your energy output? The truth is we could be sabotaging ourselves and our capacity to work if we are not managing our energy.

We all have relentless demands and unexpected challenges we deal with on the daily and we all tend to slip into negative emotions—the fight-or-flight mode—often multiple times in a day.

We must take little and simple steps to recharge to recognize th...

This week was a bit of a whirlwind coming home from High Point! We had the pleasure of having Jude Charles as a guest and we got to meet in person while we were attending Market.

Jude Charles is a filmmaker and for over 18 years and has been producing documentaries for entrepreneurs. He has produced stories for Google, Steve Harvey, LuAnn Nigara, Rick Campos, and dozens of visionary CEOs. He is also the a...

How good of a partner are you to your vendors?

Strong vendor relationships are a secret to success! Many designers do not think about their vendors until there is a problem. This approach does not allow to maximize the partnership. Getting to know your reps, your customer service people, and marketing team can enhance your bottom line and the customer experience you provide to your own clients.

Learn Liz and Cheryl's eight best tip...

Cheryl and Liz are exploring five key roadblocks to bringing a new client on board and signing that contract. By showing your expertise to the client earlier than later, you remove many difficulties from the sale itself and you set yourself up for being able to deliver your best work. You cannot rely on the lead to peruse every detail of your website. Take the time to understand your leads, who you are selling to and put yourself i...

Are your clients receiving and perceiving what you say to them properly? What you say, how you say it, and why you say it is vital to communicate the value and professionalism your firm offers through strategic and consistent positioning. This means understanding and committing to your target audience, being aware of how you position your firm, and not trying to appeal to everyone. Why?

Positioning is incredibly important for attrac...

If you have known me for a while you may have heard my "Top 12 Truths for Being a Shopkeep" and one of my faves that I stand by is "Retail is not for sissies!" And I know that our special guest, Christina Van Blake of Home Design Dover feels the exact same way.

Christina, or as some call her Christi, is the own and prominent designer serving the Maine and NH Seacoast area for over 22 years. Her specialties in color, pattern and tex...

Listen up folks--we all have a love-hate relationship with social media right?

Yes we do! It is a changing animal, and if you don't keep up with it you may be missing out on amazing leads because you are not staying relevant in our industry. Liz is off handling projects and Cheryl seized the opportunity to speak with a pro podcaster and social media guru, Darla Powell of Wingnut Social. Darla was a police officer, turned interior d...

What should you do when a client starts sending you items to evaluate? In this episode we discuss handling changes that the client initiates in design projects and the importance of respectfully evaluating items that the client provides to ensure they fit the design plan and overall project goals.

We recently had a similar client experience (yes, we are in the trenches with you!) and share how we approached this client who wanted t...