Matt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in Hospitality

This episode explores how Krowd, a hospitality technology company, is reshaping digital engagement in the industry.

Matt Ford and Jonny Fox share their journey into hospitality, from their early hands-on experiences in restaurants and bars to leading digital transformation in the industry. Their careers have taken them from the front lines of service to pioneering tech-driven solutions, proving that a passion for hospitality, combined with innovation, can reshape the way businesses engage with customers."

A major focus is on Krowd’s role in modernising hospitality through technology. The conversation highlights how Krowd started as a restaurant recommendation platform in the UAE before evolving into a loyalty aggregator for banks and businesses. The platform enables restaurants and hospitality brands to leverage customer data more effectively, providing real-time insights into guest behaviors and preferences. Krowd integrates with payment systems and loyalty programs, allowing businesses to offer personalized incentives beyond traditional discounts.

The podcast introduces their latest feature Insta Rewards, a game-changing innovation developed by Krowd that provides instant cashback at the point of sale, removing friction from loyalty programs. Partnering with major financial institutions like Mastercard and American Express, Krowd is simplifying customer engagement and retention. Looking ahead, the launch of CardLinked Loyalty in 2025 will further revolutionise hospitality by linking transaction data with personal identifiers, enabling hyper-personalized offers.

The episode wraps up with reflections on favorite dining and hotel experiences, reinforcing the power of storytelling in hospitality brand-building.

🎧 Episode Highlights:

(20:27) - Career Journey

(24:42) - Digital Transformation

(32:39) - Technology Shifts

(40:02) - Loyalty Programs in Hospitality

(52:05) - Instant Rewards and CardLinked Loyalty

Tune in - Links below 👇

👉 Spotify 🎙 https://lnkd.in/eS8Np9Az

👉 Youtube 📹 https://lnkd.in/edbfqh8r

Pod Answers:

🌟Best Hospitality Experience - Per Se, Le Manoir aux Quat'Saisons, A Belmond Hotel

🌟Best Hospitality Tech - Airship , Acteol

🌟Best Restaurant - Trinity restaurant , Good Earth Restaurant

🌟Best Burger - Five Guys Europe , McDonald's

🌟Best Hotel - The Dorchester , The New York EDITION

🔗 Links to check out from the show notes:

📣 Krowd https://www.krowdit.com

📣 Airship https://www.airship.co.uk

📣 Acteol https://www.acteol.com

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