Episode 10: Sven Patzer's Future Frenzy: Leading with Empathy: Lessons from Journey Chief Technology Officer Michael Frendo

In Episode 10 of Sven Patzer's Future Frenzy:, we sit down with Michael Frendo, a technology executive with over 20 years of experience in leadership roles including CTO, GM, EVP Engineering, and SVP Engineering. Michael shares his insights on how he teaches business leaders to lead with empathy through his experiences in the technology industry. With a strong background in SaaS, Cloud, Software, Hardware, and Security, Michael emphasizes the importance of prioritizing people and culture to drive innovation and success. He discusses how empathy can create a more inclusive workplace and increase employee engagement and productivity. Join us as we learn from Michael's experience in developing leaders who balance technical expertise with emotional intelligence and prioritize the well-being of their teams. It is impossible to overstate the value of leadership in today's fast-paced business environment. It is the motivating factor that ultimately determines a company's success and sets the tone for its culture. Technology executive Michael Frendo, who has a wealth of experience, is aware of this. In this episode of our podcast, Michael offers his thoughts on how business leaders can foster innovation and success by leading with empathy. Michael has more than 20 years of experience in leadership positions, including those of CTO, GM, EVP, and SVP Engineering. He also has a solid background in SaaS, Cloud, software, hardware, and security. He has learned through experience how crucial it is to put people and culture first in order to foster innovation and success. Michael "Success in any organization depends on having empathy. It enables us to foster a more welcoming workplace and raise productivity and employee engagement." Michael continues by outlining empathy's critical role in fostering an inclusive workplace. Diversity and inclusion are more crucial than ever in the modern world. Diversity-friendly businesses are more innovative, and research demonstrates they are more successful. Michael thinks empathy is the secret to fostering an inclusive and diverse culture. "When leaders act empathetically, they foster a culture where people are respected, valued, and heard. As a result, people are encouraged to contribute to their full potential and bring their whole selves to work." Empathy can promote a more inclusive workplace, boosting productivity and employee engagement. Michael explains that when managers demonstrate empathy, their teams become more trusting of them. Better communication, teamwork, and problem-solving result from this trust. Employees are more likely to be engaged and motivated to produce their best work when they feel heard and valued. Michael has discovered through his leadership experiences that put your team's welfare first is crucial. Leaders who prioritize their team's wellbeing create a supportive and trusting environment. "By displaying empathy, leaders show that they are concerned about the welfare of their team. As a result, the workforce is more productive and engaged, "Michael elucidates. In conclusion, Michael Frendo's advice on how to lead with empathy is priceless in the modern business environment. Michael has discovered through experience that heart is essential to fostering an inclusive workplace, raising employee engagement and productivity, and prioritizing your team's welfare. Technically adept and emo