How To Founder

The dishonesty you keep finding is usually the system you designed working perfectly.

Most founders treat employee dishonesty as a hiring problem or a character flaw. The founders who've watched this play out across multiple companies see something different — a system pattern wearing a person's face. Anthony and Chris break down the two flavors of dishonesty, why founders almost always confuse them, and what changes when you stop s...

What if the launch checklist you're following is the reason you haven't launched?

Stephanie Hayes and Chris Franks tear apart the conventional first-hundred-days playbook, the one that says incorporate first, brand second, sell third. They argue the order is exactly wrong. Forty-two percent of startups die from no market need, not bad legal structure, and every hour spent on logos and LLCs is an hour not spent finding out whether an...

The fastest path to AI adoption in your company isn't hiring an expert. It's becoming one yourself.

In this episode, we sit down with John Kaplar, who left an 18-year software career to teach founders and designers how to integrate AI into real workflows. John makes the case that founders who delegate AI before they understand it can't manage the work, evaluate the results, or build on what's possible.

We dig into why agentic AI is t...

Your company's impact initiative has better odds of becoming a press release than a legacy.

In this episode, we sit down with Jim Tracy, who spent thirty years building companies across manufacturing, telecom, agriculture, and real estate on four continents. Jim has a simple test for whether your company's impact is real: if it's in your sales deck, it's a marketing tactic, not a mission. If it lives in the process, it lasts.

We dig ...

What if the smartest people in your corner are the reason you're stuck?

Founders build advisory boards by collecting impressive resumes: former CEOs, industry veterans, people who've been exactly where they want to go. Six months later, they're making the same decisions they'd make alone, except now four people validate them first. That's not an advisory board. That's an echo chamber with better titles.

Chris Franks and Stephanie Hay...

Your profit report says things are great. Your bank account disagrees. What's actually happening?

In this episode, e-commerce CFO Abir Syed breaks down the profitability paradox that quietly kills growing businesses: why strong margins and a healthy P&L can coexist with a genuine cash crisis, and how founders who don't model their cash conversion cycle find themselves on a treadmill of expensive short-term debt they can ...

In this episode, we break down what user experience actually means — and it's not what most founders think. UX isn't your app's color scheme or button placement. It's the entire chain from first contact to renewal, and every gap in that chain is costing you customers you'll never get back.

Anthony Franco, founder of the world's first UX agency, joins Stephanie and Chris to unpack the most common UX mistakes f...

You signed the papers. The wire hit your account. So why does it feel like grief?

In this episode, we dig into the emotional reality of selling your business, the part nobody prepares you for. Veronica Zora Kirin, serial founder, two-time TEDx speaker, and anthropologist, breaks down why exits mirror the stages of grief even when they go exactly right. We cover how to read the slippage signal before you've stayed too long, what ...

Every option you keep open is silently billing you.

Most founders call it flexibility. Investors call it hedging. The founders who've been through it call it what it actually is: fear dressed up in strategic language. In this episode, Anthony, Chris, and Stephanie break down the optionality trap — why the instinct to keep doors open destroys more companies than bad products ever did.

They cover how to tell the difference between ...

Your company already has a culture. You just didn't design it.

Every founder talks about building culture intentionally. But culture isn't built during the retreat or the values workshop - it accumulates in every decision you make under pressure, every behavior you let slide, and every pattern you carry into the office from your personal life. Lisa Johnson, co-founder of Been There Got Out, built her business through ten yea...

Your team tripled. Revenue doubled. And somehow, you're slower, messier, and more dependent on the founder than you were at ten people.

In this episode, Chris Franks and Stephanie Hays dig into the specific mechanisms that cause growth to break good companies. Not the obvious failures, but the invisible ones: the informal communication patterns that disappeared when you added headcount, the profile mismatches that make your best...

The habits that made you a top performer at a big company can quietly wreck your startup.

In this episode, New York Times bestselling author and entrepreneur Randy Gage joins the conversation to dissect the mental software founders carry out of corporate life, and why it's so hard to uninstall. From surrounding yourself with sycophants to building overhead too fast, the traps are predictable. So are the fixes.

You'll ...

Your support costs are hiding your biggest competitive advantage.

Most founders treat customer service as a cost to minimize. Jeff Bezos built Amazon by treating it as a failure signal. Every support contact meant something broke. Fix the contact, and you've got a satisfied customer. Fix the process that caused it, and you've got a competitive moat.

In this episode, Steve Anderson, author of The Bezos Letters, breaks down how...

What if the infrastructure protecting you from scale is the reason you can't afford to reach it?

Basecamp's founder publicly abandoned the cloud after calculating they'd spent $3.2 million annually on AWS. Their discovery? Actual usage didn't match what they were paying for. Today we sit down with Vidar Hokstad, founder of Hokstad Consulting, who's spent twenty-five years helping startups stop overengineering the...

What if the price you're charging is teaching your customers your product isn't worth that much?

Most founders treat pricing as a math problem: add up costs, slap on a margin, done. But pricing expert Dan Balcauski reveals why this approach leaves massive value on the table. In this episode, we explore why your price is actually a positioning decision that determines everything from your sales motion to your customer quality...

You built something from nothing and somewhere along the way, you became "the person who does this." Your identity fused with your company, your role, your expertise. That merger felt like commitment. It was a trap.

The sunk cost dilemma runs deeper than money or time. It's about who you've become and the terrifying question of who you'd be without it. Founders hold onto failing strategies, dead partnerships, a...

You've known for months who needs to go. The documentation feels thin. The conversation you keep rehearsing never sounds right.

In this episode, staffing CEO Bill Kasko, who built Frontline Source Group to 31 locations over 25 years, breaks down why most termination problems are actually hiring problems. He shares the single interview question that reveals more about a candidate than nine rounds of interviews, explains why firin...

You handed it off. They dropped it. But what if the problem wasn't their execution?

In this episode, Chaz Wolfe, founder of Gathering the Kings Masterminds, breaks down the difference between delegation and abdication. He's built and sold multiple seven-figure companies and interviewed over 400 entrepreneurs, and his take on why most founders fail at delegation hits different. The issue isn't finding reliable people. It&...

Why do the least qualified candidates keep getting hired at the best startups?

Wistia's founders learned their best hires weren't credentialed specialists. They were self-starters who had built something on their own without anyone asking. In this episode we break down what startup founders are really evaluating when they hire, and it's not what job boards train you for. We cover what you're actually signing up for w...