Offloaded - The Travel Industry Podcast Where Aussie Travel Pros Offload. Offloaded is rapidly gaining momentum with insightful discussions and compelling content, already making a significant impact and helping brands, big or small, navigate the ever-evolving travel industry.
Offloaded is back for Season Three!
To kick things off, Richard and AC are joined by possibly the most senior industry leader to appear on Offloaded thus far in the shape of James Kavanagh, Flight Centre Travel Group’s Global CEO of Leisure.
We begin by covering leadership, change and the importance of having mentors and good people around you, before moving onto two of FCTG’s longer-term strategies of growth into luxury travel and ...
The final episode of Series 2 broke the mould before we change things up again for Series 3 that's coming in September.
Erina Pindar, COO and Managing Partner of SmartFlyer, became our first international guest, our first live in-person podcast held at a luxury hotel, and the first guest who hijacked our Offloaded section with an Offload of her very own.
Erina joined SmartFlyer when there were just 6 trav...
Andrew Young is the General Manager Sales for TTC Tour Brands Oceania, and the only person we know that performs a demanding industry role while living and helping out as the only son on a working farm.
That topic is worthy of a podcast all by itself, but the reason for asking Andy to join us on this occasion was to talk about travel industry sales.
We were also joined by Karen Macmillan, Director Australia, New ...
"Get the country open".
These were the suggestions from the Fijiian Prime Minister, Attorney General and Chair of Tourism Fiji to Brent Hill , the new CEO who had taken up the role at a time when the island was closed for visitation.
AC and Richard quizzed Brent about this interesting life and career choice, before moving on to discussing Fiji's unique charms, character and challenges that make i...
A packed episode that includes AC howling at the moon.
Parris Fotias, Regional Sales Director APAC for Dorchester Collection was our guest for this episode, interviewed by AC and stand-in presenter Sonia Jones.
Our interviewers were very excited to get a hotelier onto the podcast in Richard’s absence, and immediately set about discussing some of the reasons why advisor relationships with properties can make so much difference for t...
Part TWO! Listen to part one first!
Michael Gazal and Tania Myles of TravelManagers Australia return for Part Two of a 2024 travel industry take on the famous book 'The 7 Habits of Highly Effective People' by Stephen R. Covey.
Working daily with a network of 450+ travel advisors (or in their terminology Personal Travel Managers), Michael and Tania are brilliantly positioned to talk about the common qualities...
Michael Gazal and Tania Myles of TravelManagers Australia were our guests this week to discuss a 2024 travel industry take on the famous book 'The 7 Habits of Highly Effective People' by Stephen R. Covey.
Working daily with a network of 450+ travel advisors (or in their terminology Personal Travel Managers), Michael and Tania are brilliantly positioned to talk about the common qualities they're seeing in a...
With AC away, Richard was joined by Nicola Strudwick to interview Isabel Limn, Key Partnerships Manager for Intrepid.
Issy (she insists you call her this because it’s ‘Issy to remember’ – her gag not ours) is the most recent arrival to the industry among Offloaded guests thus far, having begun her journey in 2016.
This is an episode that’s a break from the norm, and one that aims to scratch the surface of the mindset of our forthco...
From Contiki tour guide to General Manager of the Luxury Travel Collection Member Portfolio, Nikki Glading has had quite the travel industry career.
In a frank and introspective interview, Nikki talks about her leadership journey that has included healthy doses of vulnerability, honesty and self-awareness along the way. Now in what she calls her “dream job”, Nikki is perhaps uniquely qualified to bring high-performing luxury and bo...
Quentin Long is known to millions for his TV and radio work, during which he discusses travel and the industry that powers it.
In this interview Richard Taylor and Ann-Catherine Jones speak to Quentin about how he became such a powerful voice in explaining complex travel matters to the public, and how he himself keeps informed.
The screens and microphones are but a small part of Quentin’s working life. His major focus is Australian...
This week Richard and AC are joined by Nicola Veltman, CEO and Co-Founder of 1000 Mile Travel Group.
Nicola’s thousand mile journey began with a single step, around her kitchen table with her partner Ben. Their vision was to create a global network of agents that had access to corporate tools and sales pipelines that allowed members to run their own race, working from anywhere and in control of their own business while being part o...
In our first episode for 2024, Richard and AC meet man of many titles Anthony Goldman. He's the Joint Managing Director of the Goldman Travel Corporation by day, but is also a director of Link Travel Group and Chair of the Global Advisory Board for Virtuoso. He also serves on other advisory boards, ensuring there is never a dull moment.
This episode is about family. The origins of the Goldman travel story pre-date Wo...
Series 2 is here!
In this first episode Richard Taylor and Ann-Catherine Jones were joined by Sonia Jones and Shelley Brice, in their first appearance since featuring in multiple episodes Richard's Travel Community Hub webinars back in 'those times'.
Their advice during those webinars helped many hundreds of advisors and assorted travel people keep it together and plan for revival, so now feels li...
In the final episode of the first series Richard and AC were joined by Tamara Kobiolke, to discuss hotel representation and why everyone should have a 'hero in their back pocket.'
TK illuminated us on how advisors can best utilise her and folks like her to 'sprinkle the fairydust' onto a booking to make magical things happen, and in turn ensure clients keep coming back.
Her businessss is called Numinous...
Richard and AC were joined by journalists Myles Stedman and Honida Beram to discuss the rightful place of influencers within the travel industry.
Myles started all this off with an article entitled "Why The Travel Industry Should 'Cancel' Influencers", which led to Honida - aka Honey, of Cruising With Honey and an influencer in her own right - responding to it. And that has led to this podcast, where w...
"If you don't do it, it just does not get done".
Richard Taylor and Ann-Catherine Jones were joined by Nicola Strudwick for this episode that talks about the unique needs of regional travel agents and advisors.
Nicola's job title is General Manager Sales at Travellers Choice, a national retail travel group whose independent member travel agencies are the only shareholders. They represent tra...
Richard Taylor and Ann-Catherine Jones meet Travel Agent Achievers (TAA) founder Roslyn Ranse about elevating the profession of the travel advisor.
As the first frontline travel advisor to come onto the show, we were interested in Ros’ take on the current state of play in the industry and the new dominant force that is the mobile travel advisor.
Ros also tells about her motivation to start her learning and develo...
Richard Taylor and Ann-Catherine Jones speak to CLIA's Head of International Training & Development , Peter Kollar.
We wanted to get Pete's take on the cruise industry and his rather large influence on how cruise is positioned and sold to consumers. Whilst doing that we found out he is a former primary school teacher than ended up traversing the globe on cruise ships dressed in leotards. We also discussed th...
Richard Taylor and Ann-Catherine Jones are joined by travel industry doyenne Fiona Dalton for a discussion on, well, a great many things. Fiona is the General Manager Australia & New Zealand for Virtuoso Travel, the 'leading global network of travel agencies specializing in luxury and experiential travel', in their own words.
For all our episodes, visit https://podcast.travelcommunityhub.com/
Our s...
"A Problem Shared"
Richard Taylor and AC Jones speak to Platinum Travel Group CEO Andy Buerckner, for very frank discussion on the trauma the industry is still carrying, and how he's rebuilding his business after the pandemic.
In June 2020, Andy made a post on LinkedIn entitled 'It's Time To Say I'm Struggling', that received huge feedback and led to the piece being run by Karry...
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