The Power of Why

We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we exam...

Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not ...

Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes whe...

This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about re...

This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about re...

Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality.

Traditionally, FDA inspections have been system-based...

Human behavior experiments like the Loftus and Palmer misinformation effect, Stroop effect, and Milgram’s obedience study reveal how memory distortions, attention failures, authority bias, social conformity, and cognitive biases influence human error. These psychological mechanisms explain why people misremember events, overlook critical details, follow flawed instructions, or make poor decisions under pressure. By understanding th...

Cognitive Load Multipliers are quantitative factors used to assess and measure the impact of various stressors on human performance, particularly in high-risk industries such as pharmaceutical manufacturing, healthcare, and aviation. These multipliers help identify conditions that increase cognitive burden, such as task complexity, time pressure, fatigue, interruptions, and environmental distractions, which can significantly raise ...

We will explore the critical role of human factors in pharmaceutical manufacturing—how people, processes, and environments interact to influence safety, quality, and efficiency. We break down why human error remains one of the biggest challenges in highly regulated industries and how understanding cognitive load, attention management, and workplace design can significantly reduce mistakes.
We discuss common sources of human err...

In this episode of The Power of Why, I share an experiment I conducted on myself to build the habit of going to the gym. Using the Range of Outcomes model, I tested how outcomes and consistency could reshape my approach to fitness. Join me as I reveal what worked, what didn’t, and the psychological insights I uncovered along the way. This episode is a mix of personal experience and practical strategies to help you create sustainabl...

Not all mistakes are bad—some are downright hilarious and even revolutionary. In this episode, we explore some of the most amusing and unexpected errors in history. From NASA's infamous Mars orbiter mishap to the sticky success of Post-it Notes and the accidental discovery of Viagra, we’ll share stories that prove mistakes can lead to innovation and unforgettable moments. Join us for a lighthearted journey through the world of...

In this episode, we explore how holidays and major events like Thanksgiving or the Super Bowl can impact human performance and increase the likelihood of errors. From fatigue and disrupted routines to emotional highs and residual effects of alcohol, we discuss the psychological and physical factors that affect concentration and decision-making. We also share practical advice for individuals and organizations to mitigate these risks...

We explore the fascinating contrasts between artificial intelligence (AI) and natural human intelligence. We examine how AI processes information, learns, and makes decisions compared to the complexity and adaptability of the human mind. Delving into the strengths and limitations of both, we discuss where human intuition, creativity, and emotional understanding still play essential roles. Join us as we uncover what each form of int...

Let's explore how decision-making is affected by high-pressure environments, focusing on the cognitive impact of stress and the role of stress hormones like cortisol. We discuss common mistakes made under pressure, such as slips, omissions, and cognitive biases, and provide strategies for improving decision-making through training, simulations, mindfulness, and effective systems. By understanding how stress influences cognitio...

In this episode, Dr. Ginette Collazo takes a deep dive into a recent incident where she missed a crucial meeting—an error that could have affected a significant contract for her organization. Join us as we walk through the full investigation, exploring the emotional reactions, communication breakdowns, and the series of decisions that led to the mistake. Using real-world human error analysis tools, Dr. Collazo unpacks the root caus...

In this episode, we explore a critical error involving a no-show at a key meeting and examine the background that led to the mistake. As part one of an ongoing investigation, we take a closer look at the factors behind the error, setting the stage for understanding what went wrong and identifying lessons to be learned for the future.

To learn more, visit:

https://humanerrorsolutions.com/

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This discussion focuses on the challenges of knowledge-based decision-making in manufacturing, emphasizing how high cognitive load, unfamiliar situations, and mental strain can lead to human error. By examining real-world examples, we explore how excessive control, unrealistic monitoring, and complex mental tasks can overwhelm workers, reducing efficiency and increasing the likelihood of mistakes. We also discuss strategies to bett...

In this episode, we explore the distinct dynamics of High Reliability Organizations (HROs) and industries regulated by Good Manufacturing Practices (GMP), such as pharmaceuticals and medical devices. We delve into how each sector prioritizes safety and reliability, the differences in regulatory oversight, operational procedures, and cultural approaches towards risk management. By comparing these sectors, we uncover unique strategie...

Explore the individual performance category within manufacturing, focusing on critical aspects of human error. We examine the categories of slips, mistakes, and violations, and their significant implications. Discover effective strategies for mitigating these errors and boosting overall efficiency in the manufacturing sector.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matte...