The Retail Podcast

Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on product sustainability and recyclability...

Global expansion means speaking your customers’ language, not just translating words but capturing your brand’s unique voice. Bryan Murphy, CEO of Smartling, joins The Retail Podcast to unpack how AI-driven localization transforms content strategy, boosts global SEO, and dramatically reduces costs and complexity. Learn why automated, on-brand translation isn’t just an option; it’s essential for businesses serious about scaling inte...

In this episode, David Gomez Cardona steps into the studio to discuss his global journey in e-commerce, logistics, and digital transformation. He highlights how Kingfisher—parent company of B&Q, Castorama, Brico Dépôt, and Screwfix, continues to strengthen its omnichannel approach. David describes the evolution of customer expectations, from ultra-rapid delivery for urgent DIY fixes to a longer lead time for major renovation pr...

Matt Bradley, Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UK’s leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitions—they should entertain, educate, and inspire. He reveals the strategic move to London’s Excel Centre, the decision behind the show’s carnival theme, and the extraordinary lineup, including keynotes fr...

Richard Fisher, part of Holland & Barrett’s design team, joins Alex from The Retail Podcast to explore a new era of store design. They discuss how to infuse “showbiz and punk” energy into store layouts, the crucial role of community spaces, and what it takes to make every visit memorable. Richard reveals why Cardiff’s upcoming massive refit could reshape wellness retail, and how global customers—from Benelux to the Middle East—...

Join Alex from The Retail Podcast in conversation with Mark Wheeler (Storyblok) and Jason Hoolsema (CIO, NRF) on how a headless CMS revolutionized one of the world’s largest retail shows—enabling rapid content creation, seamless personalization, and a better experience for attendees.

Description

In this special episode of The Retail Podcast, host Alex sits down with two industry experts shaping digital experiences in retail. Mark Whe...

💡 Can scent trick your brain into tasting flavors?

In this special Shoptalk Europe partnership episode of The Retail Podcast, Lena Jüngst, Co-Founder & Co-Inventor of air up®, shares how neuroscience, innovation, and product design are revolutionizing hydration. Lena will also be at Shoptalk Europe in Barcelona (June 2-4, 2024)!

📢 Don’t miss Shoptalk Europe 2024! Ticket prices increase at midnight on Friday, 28th February—s...

📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.

00:00 - Welcome & Introduction  

02:15 - AI Investment Trends in Retail  

05:30 - AI’s Impact on Supply Chain & Operations  

09:45 - AI in Customer Experience & Marketing  

13:20 - AI Governance...

Join us for a conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses: 

• Rebuilding Consumer Trust: The shift toward micro and nano influencers and the role of social media in establishing credibility. 

• Shopification of Social Media: How platforms like Instagram and Y...

In this episode, Keith Nealon, CEO of Bazaarvoice, dives into how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to boost consumer trust and drive retail success. Discover how sustainability, ethical practices, and innovative AI tools are reshaping the consumer journey—from product discovery to purchase. Tune in for actionable insights, key data points, and a deep dive into the future of social sh...

Discover how generative AI is revolutionizing retail. NVIDIA’s Azita Martin   Vice President and GM of AI for Retail, CPG and QSR Director of AI & Cynthia Countouris, NVIDIA’s director of product marketing for retail discuss multimodal AI, virtual shopping assistants, and supply chain optimization. Learn how businesses are leveraging AI to boost productivity, enhance customer experiences, and increase revenue. From e-commerce t...

Get an insider look at Shoptalk 2025 with Sophie Wawro, Global President of Shoptalk, and Joe Laszlo, Head of Content US. Discover how this year’s groundbreaking initiatives—The New Market and Shoptalk LUXE—are redefining retail. Learn about the attention economy, luxury retail trends, and what’s shaping the future of customer engagement.

📌 Highlights:

The New Market: Retail media and the attention economy. Shoptalk LUXE: A lu...

In a rapidly evolving business landscape, supply chains are facing unprecedented challenges. The transformation is not only driven by technological advancements but also by the need to adapt to shifting global dynamics. In this article, we'll discuss the critical factors that are shaping the future of supply chains and how organizations can thrive in this new era.

1. Adapting to Skill Shifts: As Doug Stephens, the Retail Prophet...

Discover how Deliveroo’s Product Director, Paul Wilkinson, is shaping the future of retail innovation. From drone delivery and AI in grocery stores to the evolving customer demand for quick commerce, Paul shares insights from his experience at Tesco Labs, Amazon, and Deliveroo. Learn how technology, data, and customer-first strategies are transforming grocery delivery and retail worldwide. Perfect for retail leaders and innovators ...

In this episode, Michel Spruijt, President of Brain Corp, discusses how robotics and AI are addressing challenges like labor shortages and inventory management in retail. Learn how automation is creating consistency and efficiency across store operations.

What You’ll Learn in This Episode:

• Why robotics adoption is critical for retail success.
• How Brain Corp’s solutions improve operational efficiency.
• The future of AI in ret...

Join Molly Robins, founder of Molly's Market, as she shares her journey from a personal health crisis to building a thriving Canadian gluten-free and vegan bakery. Discover how her brand is revolutionizing allergen-friendly treats, scaling a CPG business, and prioritizing clean-label ingredients. A must-listen for foodies, entrepreneurs, and industry leaders!

For more information: https://retailnews.ai/canadian-bakery-redefining-g...

Explore how Saddleback Leather founder Dave Munson and BigCommerce’s Melissa Dixon craft an authentic e-commerce experience that keeps customers coming back. From storytelling that builds brand loyalty to BigCommerce tools that simplify the customer journey, this episode dives into the strategies driving Saddleback Leather’s online success. Discover trends like mobile optimization, seamless checkouts, and the future of digital reta...

In a recent Retail Podcast interview from Groceryshop, Hans Fischmann, VP and GM of nCountR, shared insights on how the company is reshaping in-store retail media through data-driven digital signage. Fischmann explained that nCountR’s platform enables retailers and advertisers to personalize messages for customers, effectively blending physical shopping experiences with digital precision.

nCountR’s approach is based on understandin...