Travel Agent Takeaways

What makes Canada a top travel destination?

In our first episode, we chat with Nathan McLoughlin about his 17-year journey with Destination Canada. Discover the diverse beauty of Canada, from landscapes to Indigenous cultures, and hear about Nathan's recent trips, including the Rendez-vous Canada trade show.

Learn about Canada's 2030 tourism strategy, focusing on sustainability and regenerative tourism,...

What’s Hong Kong like these days and what’s new?

In this episode, we catch up with Toni Fan, Assistant Manager of Trade Marketing for Hong Kong Tourism Board, based in Sydney. Toni shares her insights from her recent visits, highlighting some new attractions and old favourites, from the popular Peak Tram to the vibrant West Kowloon Cultural District.

Discover foodie tips, the art scene,  and outdoor adventures, a...

Are your clients dreaming of road tripping in New Zealand?

In this episode of Travel Agent Takeaways, we chat with Kylie Wapp, National Account Manager for ANZCRO. Kylie outlines the incredible New Zealand Highways Collection - from glacier adventures to wine tours, discover four curated self-drive itineraries promising unforgettable experiences.

Kylie shares what’s included in each itinerary, beginning in Christc...

Do you want to stand out from the crowd and sell more of what you love?

In this episode of Travel Agent Takeaways, I'm joined by Anna Shannon from Travel Agent Finder to talk about destination specialist programs. Discover the top six reasons why these programs are game changers for you and your business. We discuss how these certifications not only boost your knowledge but also help you stand out, attract ideal clien...

Are your clients looking to explore Europe and enjoy longer stays, smaller groups and plenty of free time?

In this episode of Travel Agent Takeaways, we catch up with Brett Harvey, Director of Sales at Albatross Tours, to discover what sets them apart and learn what’s in store for summer 2025.

Brett shares some of the highlights of their 2025 Europe and UK collection, including exciting new tours, and some person...

Are you ready to explore Europe’s most iconic wine regions from the comfort of a luxury river cruise?

In this episode of Travel Agent Takeaways, we chat with Kim Vaughan, Regional Sales Manager for AmaWaterways, to talk about the AmaWaterways’ unique ‘Celebration of Wine’ cruises. With over three decades in the industry, Kim shares her insights on what’s different about these cruises and the exclusive experiences they off...

What sets Crystal apart in the luxury cruise industry? In this episode, I catch up with Jacqui Tufala, National Key Account Manager for Crystal, to get all the details behind Crystal’s exceptional service and their recent top-to-toe makeovers.

Jacqui shares insider details on the standout features of the Crystal Symphony and Crystal Serenity, from their world-class dining options to their high guest-to-space ratio.

Have you or your clients visited Dubai lately?

In this episode, I chat with Julie King, CEO of Julie King Associates and local representative for Dubai Tourism, to uncover some of the latest experiences Dubai has to offer. Julie’s insights into the city’s ever-evolving attractions and diverse neighbourhoods will inspire you to plan your clients’ next unforgettable trip. From luxurious stays to budget-friendly options, Jul...

Are you keen to discover the hidden gems of Western Australia and learn how to offer your clients unforgettable travel experiences?

In this episode, I chat with Amanda Fenwick from BKB Holidays and Christine Poole from Tourism Western Australia. Together, they share insights on the best destinations, unique experiences, and top-selling packages that WA has to offer. From the majestic Margaret River Region, to the extraord...

Ever wondered what happens behind the doors at one of the biggest travel trade shows in the world? Tune in to discover some of the insights and takeaways from Virtuoso Travel Week in Las Vegas!

In this special Season 1 finale, I chat with the amazing Roslyn Ranse, a seasoned travel advisor and coach, about her recent experience at Travel Week in Las Vegas. Ros shares her behind-the-scenes look at this incredible event, off...

Want to learn how to create the ultimate Anaheim itinerary for your clients?

I chat with Michael Cassis, our local expert and representative for Visit Anaheim, who shares insider tips on making the most of this iconic destination. Michael’s knowledge will help you craft unforgettable itineraries including Disneyland and beyond, as well as discovering hidden gems and some of Michael’s favourites.

You'll learn ...

Are you curious about the latest trends in luxury travel?

In this episode, I sit down with Katrina Thirkell from Abercrombie & Kent to find out about the hottest destinations and how you can create bespoke, unforgettable travel experiences for your clients.

We also talk about the rise of multi-generational and solo travel and how Abercrombie & Kent is leading the way in delivering tailored, immersive journ...

Want to learn how to create an unforgettable experience that your clients will love?

In this episode I’m joined by Norma Keshishian from Destination Artisans who specialise in arranging private, bespoke tours in France and Belgium. Norma, a true destination expert with over a decade of experience living in Paris, shares her passion for creating personalised itineraries that go beyond the ordinary. From private guides and u...

Are you ready to boost your travel sales with some simple strategies you can apply today?

In this episode I chat with Nicole O'Sullivan, founder of Birds Eye View Consulting, a seasoned travel industry expert turned sales coach. Nicole breaks down the winning ‘Three Cs’  strategy - connection, confidence, and conversion, with actionable tips that you can start using today.

Find out how to create authentic con...

Are you ready to give your clients a hassle-free, magical Christmas in Europe?

I chat with Shelley Poten, managing director of Albatross Tours, as she shares insights on how travel agents can help their clients plan the perfect European Christmas getaway.

Shelley highlights Albatross Tours' unique small-group festive tours, designed specifically for Australian and Kiwi travellers, and how agents can take adva...

Are you looking for ways to deliver the best, customised travel experiences for your clients while saving time and minimising hassle?

In this episode, I chat with Vanessa Wallace, owner of V Travel Network, who shares how her company tailors unforgettable journeys for travellers seeking unique, off-the-beaten-track destinations. From complex, curated packages to specialised pre- and post-trip arrangements, Vanessa explains...

Are you keen to dive deeper into France and create immersive itineraries for your clients?

In this episode, I chat with Clelie Collas, the Trade Marketing Manager for Atout France Australia and New Zealand. Clelie shares highlights from her recent trip to France, including her experience on the direct Perth-to-Paris flight and innovative wine tourism offerings and immersive wine and food experiences.

We also talk ...

 Do you know much about Oregon? What makes this state so special for travellers?

In this episode I chat with Joanne Motta, Travel Oregon’s Trade Director for Australia and New Zealand, to give you a beginner’s guide to the stunning state of Oregon. From its breathtaking natural wonders to its vibrant city life, Joanne shares everything you need to confidently talk to your clients about why Oregon should be in their travel ...

Have you ever wondered how to truly get the most out of Los Angeles for your clients, no matter how many times they’ve been?

In this episode, I chat with Kat Brown, Director, Travel Trade - Asia Pacific at Los Angeles Tourism & Convention Board, based in Sydney. Kat shares her wealth of knowledge about the city, breaking down LA’s seven regions and revealing hidden gems, must-dos, and tips for all kinds of travellers—f...