May 1, 2024 • 28 mins
The Road To Recovery: Bill Zirzow's Healing Journey | Episode 125
Chapter Markers
0:00 Mental Health Recovery and Career Advancement
4:32 From Business to Faith
11:26 Lessons in Grief and Resilience
21:57 Creating a Gym for Recovering Addicts
When Bill Zirzow stepped into our studio, the air was thick with stories of resilience waiting to be shared. His family's odyssey through mental health recovery interlaced with my own healing journey, creating a tapestry of trials and triumphs that proves we're stronger together. Our heart-to-heart unveils the raw and transformative power of embracing vulnerabilities, a conversation that's bound to resonate with anyone touched by the complexities of mental health.
Transitioning from the intimacies of family struggles, we welcome a local entrepreneur who, alongside his beloved Cindy, breathed life into Town Money Saver. His narrative is a profound reflection on how the intertwining of business savvy and deep spirituality can ignite success and repair the fraying seams of personal life. We honor the memory of his son Ben, whose legacy exemplifies the indelible mark one soul can leave by weathering life’s storms with hope and a heart to serve.
Bringing our episode to a close, we celebrate the vision of a couple transforming their grief into a beacon of hope. Their dream: a gym for recovering addicts in Mansfield, a sanctuary of support and second chances. Their story is a testament to the unyielding belief in the restorative power of community and the courage it takes to rewrite one’s narrative, even in the face of adversity. Join us for a journey through pain and purpose, where each chapter underscores the importance of fighting the good fight—together.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to the Voices for Voices TV show and podcast.
Voices for Voices is the numberone ranked podcast and TV show
where people turn to for expertmental health recovery and
career advancement intelligence.
Our Voices for Voices TV showand podcast is all about
(00:21):
teaching you insanely actionabletechniques to help you prosper,
grow your self-worth and yourpersonal brand.
So if you are a high achieveror someone who wants more out of
life, whether mentally,physically or spiritually, why
don't you make sure to subscribeto our podcast and TV show
(00:44):
right now?
As you can see, voices forVoices TV show and podcast
publishes episodes that focus oncase studies, real life
examples, actionable tips and,in the trenches, reports and
interviews from subscribers justlike you.
Reports and interviews fromsubscribers just like you.
(01:05):
That sounds like something thatcould help you personally or
professionally.
Then why don't you make sure tojoin us by subscribing?
And so you probably see asubscribe button somewhere close
to where you're viewing this orlistening to this TV show and
(01:26):
podcast.
Why don't you join us?
We do have a pretty monumentalgoal to help 3 billion people
over the course of my lifetimeand beyond.
So any help is appreciated, andwe also are a 501c3 nonprofit,
so every cent that you orsomebody you know is able to
(01:48):
donate.
We would love to have you joinus on our journey to help people
here in Summit County,northeast Ohio, across the
United States and even acrossthe world across the United
States and even across the world.
(02:15):
So today's episode, our guestcomes to us through one of my
former students.
One of my former students, wejust finished up a capstone
marketing course.
Up a capstone marketing courseand through the work that he was
doing, the transparency ofsharing stories, not only real
life, professionally in business, but also sharing some of his
(02:41):
experiences as a family member,as a brother to Ben, and Ben is
Tommy.
So Tommy was my student, tommyZerzo was my student and as I
learned more about Tommy and Ben, as I learned more about Tommy
(03:04):
and Ben, as really Tommy learnedabout me and my active recovery
, which, if you want to checkthat out on episode 106, we go
through my active recoveryjourney that I'm on, and so,
(03:24):
with having conversations beforeclass and after class with
Tommy, one and two really havean opportunity to interview him
and or his, his father, bill,for our tv show and podcast, and
so today we're very grateful tohave in studio my former
(03:45):
student, tommy zerzo's dad, mrbill zerzo.
Thank you for joining us today.
Oh, thanks.
Speaker 2 (03:50):
Thanks for having me, justin uh, thank you for
joining us today.
Thanks for having me, justin.
I want to say it's a realblessing to come here and
obviously you touch the heart ofour family.
It's time you would come homeand share your story and what
you were doing.
And, again, I think there's alot more for me to learn, but
(04:15):
from what I understand, as Ishare what's impacted our family
, it means a lot to us.
And then this whole journey hasbeen, you know, both a big
struggle and, at the same time,a blessing, that especially in
humility and to open our heartsto others that are, you know,
struggling with some of the samestuff.
So I look forward to sharingthis time with you and sharing
our story.
I guess, if it hopefully helpssomebody, yeah absolutely little
(04:36):
bit about your background.
Speaker 1 (04:38):
So you're a full-blown, since 1992
businessman.
That started with your wife,cindy, an organization called
Town Money Saver.
Can you just talk maybe alittle bit about how that came
about?
Speaker 2 (04:54):
Yeah.
So I graduated from ClevelandState University and a
communications degree actually,and we're going to get married
and I had to find a job and aguy said you should try sales.
I didn't like salespeople, Ididn't want to be in sales.
That's all I've done my wholelife.
So you never know, you got toopen your heart, up to your
gifts, you know, and uh, soreally I worked for a few
(05:16):
different companies and weeventually lived in grafton,
ohio, and some of the localbusinesses said you should try
something, just local here, youknow, to help.
And in fact me and my wife metplaying in a band.
So I was still kind of in aband at the time, wasn't really
my interest, but to do abusiness.
But within a months it blewaway anything I had seen.
So I took some of the elementsof the other places I worked and
(05:40):
from there on it's 31 yearslater.
So we've been really blessedwith the success of that
business.
Speaker 1 (05:47):
Yeah, it's awesome and you also have a passion for
Christ and that I think, withcraziness going on in the world,
I think that that is a goodthing for somebody who either is
a follower, believer or is not.
(06:08):
And can you maybe talk a littlebit how that has maybe helped
your mind and spiritually, asyou've kind of gone through the
process with starting andrunning Town, money Saver but
then also starting a family?
Oh no, definitely.
Speaker 2 (06:26):
Thanks.
First of all, I was cradleCatholic, born Catholic, you
know, attended mass sacramentsand probably like a lot just
showed up.
You know, I really wasn't thatinvested.
And then, around 07, 08, we hadfour children.
Our marriage was basically over.
(06:50):
You know, we were both kind oflike we done and, like my wife,
she had gone to rehab fact, stGregory retreat center and I
woke him a little plug and shesaid they shared there how we
like to be driving and, you know, crisis in the back, like hey,
I can take that for you.
Like no, I got it, I got ituntil you crash.
And then you're like, all right, christ, I'll let you take over
.
(07:10):
So I know, the moment I mean Isat there I said Lord,
something's got to give.
I'm not sure what to do.
You know it's a wreck a lot ofdrinking, a lot of fighting.
You know just behavior youdidn't want in a family life.
And it wasn't even a Bible, itwas some Catholic book I had
laying around.
I remember praying, opening it,and the first sentence was you
(07:31):
know, satan's number one goal isto destroy the family.
And that's when it really hit.
That's when I know it was graceand the Holy Spirit's like, all
right, I don't want this tohappen.
So it took a long time.
It's still a work in progress,so there's a long way to go.
But now I was born, I think,with the virtues of our faith.
You know, I was in that firstsales job, being trained these
(07:52):
guys are kind of BSing peopleand stuff and I knew like this
isn't right.
So I know it was inside me, butthat really brought it out,
that incident and then myturning to Christ All right,
I've got to put you in charge,you've got to be number one.
Obviously, I was submitting tosome of the false gods of money.
(08:13):
We had a very successfulbusiness.
It was really rolling at thattime Pleasure, honor, stuff like
that.
Really, one of the first thingswas a guy called from church
and said would you start to doadoration, which I didn't even
know what it was.
They started a little men'sgroup.
This was back in 2009.
I remember I was at the momentof saying yes to anything with
(08:35):
the faith, so that really, infact, this morning I was at mass
and we have a little Cursillomen's group right after mass.
So I'm so blessed and so somuch fruit has come from this
journey of doing, especially aswe talk.
You know we've had some reallybad nothing worse, I think, than
what we've experienced in ourlife.
So if it wasn't for that, Idefinitely wouldn't be here
(08:58):
talking to you, that's for sure.
So no, and then to the business.
Our motto is serve others, youwin.
I preach all the time if youwant to make a lot of money, it
can't be about the money.
You know it's got to be aboutthe relationship.
It's got to be aboutrelationship.
It's got to be about it.
I mean, I've really just had anew franchisee.
We just opened a brand newNorth Canton, right down the
street from you.
Well, right in Walsh Universitythere, and the girl there
(09:23):
really appreciate it.
I said you know it's got to bea ministry.
You know it's got to besomething.
You go out and you're lookingto be present and to be
available if you can and in anyway lift other people up.
So, and if we get to it, my sonobviously I was.
I don't know if I'm spillingthe beans talking about my son
that we've lost, but there's aphenomenal story that someone
posted on Facebook.
That kind of ties some of thistogether.
But anyway, I'll stop there.
Speaker 1 (09:44):
Yeah, no great transition.
So one of your sons, Ben, oneof his favorite quotes from St
Francis of Assisi is start bydoing what's necessary, then do
what's possible and suddenly youare doing the impossible.
(10:05):
Can you talk to maybe thatquote?
Or, and just about Ben ingeneral, to share with our
viewers, our listeners, or ifthey're checking out our
transcript, that everybody makesan impact in the world and how,
even with an unfortunate lifecut short, has and, with his
(10:31):
legacy, is continuing tohopefully help and inspire
others?
Speaker 2 (10:36):
yeah, um, yeah, in fact we put we were waiting for
the headstone, but on his littlewe put a little marker there
and we said, you know, happiestmaking others happy and if I had
to kind of put it in the fewestwords, uh, ben was just so
selfless.
I mean he would be, he was thelife of the party which allowed
this to a fault.
You know, you mix in alcoholand other stuff and he's a
(11:00):
mental.
You know.
Ben definitely, you know, Ithink, was bipolar.
I don't know if he formallydied.
Well, he was because he was ondifferent medications.
So we had some mental health inthe family.
We have a lot of that and so,in spite of that, I mean he
really was, amazingly, you know,when he did something, put his
heart to it, very successful,you know.
(11:23):
And maybe I could best sum it upby sharing this little story.
So, one of our greatest giftsafter we lost Ben, which was
August 15th, if you see theassumption 22.
It was like around Thanksgivingthis lady who Ben was selling
he was at the time selling asystem called Clover it's like a
POS system, point of purchasetype system and she was actually
(11:46):
looking to get his blessing ona book she was writing that the
first three chapters were goingto be about him and how he
changed her life, and so it wasunbelievable.
And she then shared how utterlydestroyed she was to find out
he had passed, you know, just afew months earlier.
But she went on to share thebeginning of part of her chapter
or something like that, and itbasically was Ben making the
(12:08):
sales call and she didn't wantto be bothered.
She was hoping he would go awayand he didn't go away and
apparently got in there andbasically she shared how he
quickly noticed that she wasgoing through something, that
she was having a hard time and Ithink, especially in a
(12:28):
relationship or something.
I can't remember all the exactwords, but the part that was
just really amazing and I'm soproud of and I think you try to
do this and it's hard but hereally at that point died to
himself, put her first andapparently really went on to
spend a lot more time with herand lifted her up, you know like
, shared a lot of things andmust have got her into writing
(12:49):
and beautiful writing, I mean.
What she did write in there youcan tell it was that she should
be an author and for sake oftime I'll go through the whole.
But that was the essence of itwas that he put her first in
that moment.
Even though he was trying tosell her, she's a little annoyed
.
And yet he was able torecognize she was struggling and
took the time to really bepresent for her.
And then that obviously didsomething that really changed
(13:11):
her and she claimed itcompletely changed her life and
she was doing what she wasbecause of ben.
So and it goes hand in hand oneother time he said you know,
dad, I'm having a because thenwe sell in that town money saver
for a bit, unfortunately duringthe middle of covid, so that
that probably contributed thiswhole thing.
But um, he, uh.
He said you know, I'm having, Iwas having a really hard time.
(13:32):
So I decided tomorrow when I,or yesterday when I went out, I
just thought each person I meetI want to lift their day up.
I don't care whether I sellanything, whatever happens.
He said he had one of the bestsales day.
So he realized it to the pointearlier if you, you know, focus
on the relationship and otherpeople, the things you need, the
monies, you know, the mannawill come.
(13:52):
You, quick-witted, funny, goodlistener.
I'm sure this is very commonwith the bipolar.
My daughter is the same way.
They're class presidents,homecoming king and queens, life
of the party all this going on.
Then you've got this struggleover here, this affliction that
(14:15):
they've got to deal with.
Speaker 1 (14:20):
That's great and I think, especially for myself and
going through my mental healthjourney, that a conversation I
had with one of my counselors ortherapists and we were just
talking about all the differentthings that I wanted to do and
(14:41):
had all these things lined upand and I felt like I was just
like all over the place and thatthere wasn't a method to the
madness and um and and mycounselor told me he said that
if you want to, you knowbasically corral, that, you know
get a get, get a calendar andwrite those down and scheduling.
(15:04):
And so I tried that a littlebit and, for whatever reason, I
was falling off the horse.
But then our conversationquickly turned because I was
starting to I think I was are alot of surgeons and lawyers and
very prominent well-to-do peoplethat are doing great things
(15:30):
that have some type of a mentalhealth challenge, whether it is
that ADHD on to tell him he saidwould you like to have a
surgeon?
That their mind is a little bitall over the place but then,
when that surgery has happened,is super hyper-focused on that
(15:51):
particular surgery or do youwant somebody?
The opposite.
And he went on to tell me thatyou know that there's a lot of
people that are undiagnosed forwhatever reason, and I think
that plays a little bit intowhat you're talking about, ben
and your daughter that yeah,there might have been things
here and there and the like, butonce they actually focused on
(16:16):
whatever that thing was, that herose.
And she rose above that toactually have a greater impact
on that person by just beingpresent and not being so wrapped
up in in the sale.
Uh, so I just wanted to share alittle bit about me, and so
that made me feel a little bitbetter when I'm having down days
(16:39):
that, okay, nobody, we know,nobody's perfect, but the things
that we're doing, we're tryingto do the best that we can, and
if we just do a little bit at atime and we just kind of
continue on the path that wethink and through our faith and
through our mentors and thepeople we surround ourselves
(17:00):
with, that, that makes things alittle bit easier when we get to
those tough points Like, oh mygosh, I haven't had a sale in a
week or two weeks.
And the next thing, you know,boom, the biggest sale of the
career may happen.
Right, yeah.
Speaker 2 (17:18):
I can't help but have a few thoughts, as you're
sharing that, please do.
Yeah, I can't help but have afew thoughts, as you're sharing,
that Please do.
Mother Teresa is a big hero ofmine and I think she talks about
you know, we don't have to goout and save the world.
We just got to help that personnext to us and I think our
culture is so, and this is oneof the things that hurts me the
most.
With Ben and partly, you know,I would run around the house
saying no such thing as best.
(17:40):
You can always do better andyou got it.
You know.
Second best is not enough.
You have all these motivationalthings I'm trying to do, but
that can also put an incrediblemental burden on somebody.
If you're not, you know, if youdon't have that groundedness in
that you're a son, a daughterof Christ.
To me, that's your firstidentity.
All this other stuff's kind ofsecond.
(18:03):
You know, husband, father,friends, you know things like
that.
And then that stuff um, we gotto eat, we got to pay our bills,
so you do got to go out and dothat.
Um, the the other thing thatties in again, we could talk for
hours, so I'm trying to cutshort some of my thoughts here,
but, uh, I was starting to sharewith you earlier.
We host this Sober Burning man,and it's an AA group.
It's all people recoveringaddicts and it's my favorite
(18:26):
group I'm ever around, even morethan church.
To be honest with you, I meanand I was thinking I don't know
how to best explain it and Ithought I think what it is is
that we're really called to leanon one another.
You know, these people, to me,are so broken.
They got so many tragic storiesworse than ours, and yet
they're standing up, I mean,they're lifted up and they're
leaning each other and liftingone another up.
(18:48):
And you're, and to your point,when you're feeling that that we
, you know oh, I didn't make thesale or you know, you're
feeling that insecurity, or thatI'm not accomplishing, and I'm
around those people, it's'salmost like I feel that just
that love of Christ, like Idon't have to do anything, I can
just rest in his arms, justbeing present, just being, you
(19:08):
know, a child of Christ, is allI need to do.
And so I think it's all thosethings you're wrestling, you
know, because, trust me, I gotto leave here and I'll have
something at work I got to dealwith and I'll be like praying
please, lord, you know, give methe right stuff and we go.
You know even the business andwe've been really.
You know we were half the sizewe were before COVID and you
(19:30):
know, if I could, I'll share.
You know, the biggest thing forme to even stand here and talk
about A year ago I couldn't dothis because I would be
emotional wreck and I think thejourney I'm growing on and I
think this will relate it's do Ireally believe?
Do I really believe in theresurrection?
(19:52):
Do I believe in the conqueringof death?
Do I believe in eternal life?
I'm going to be reunited withBen and as Catholics we don't
have that kind of like oh, I'msaving them there.
That was one of the biggest.
That's the hardest thing for meand my wife when this happened
is is he okay?
We just wanted God to come andsay he's good, he's with me,
(20:13):
sorry, so anyway, okay.
So what's happened is over theyear and a half.
It's like taking a little well,your whole life right.
I think of that story of thebeggar on the rich guys I can't
remember all the names down fromthe scripture, but you know he
(20:33):
goes to hell and he's like, hey,I've got to warn my brothers.
And they're like, if theydidn't get it too bad, you know
we got Moses, you had all theseprophets.
If they didn't get it too bad,you know we got Moses, you had
all these prophets.
So they didn't figure it outand I couldn't help.
But I felt this coming on mewith the Holy Spirit, like I got
all these.
The story I just shared withyou.
I had so many beautiful stories, dreams.
You know the Tommy and Zeke, ifyou ever shared that one dream,
(20:55):
they had two independent dreamsand the same exact event
happened with Ben in the dream.
I, just a couple weeks ago,during the mission trip during
Easter, one of my franchiseescalled me to say, during Father
Larry Richard's talk in Calvarywhich is, if you ever heard it,
it's pretty intense it came tohim that he had to call me and
(21:16):
say that he knew Ben was okay inheaven with God and I was like
what, I don't even talk to him.
He's one of my 30-somefranchise, one of them.
He knew Ben was okay in heavenwith God and I was like what?
I haven't even talked to him inlife.
He's one of my 30-somefranchise, one of them, great
guy, and those things you know,especially going right through
the Easter season, that we justare, and you know, it's that
belief and that faith and I'vegotten so much joy now and
comfort.
And even my spiritual directorsaid you know, ben's okay, he's
(21:40):
with God.
You're a father, You're ahusband, you got a business, you
got employees that aredepending on you and I've really
tried to focus on that, and sowe're actually in the middle.
I'll share this I don't know ifI'm jumping ahead and me and my
wife just met with some peopleyesterday.
Ben loved to work out, he wasrolling the fitness and lifting
and everything, and so our goalis if the Holy Spirit wants it
(22:04):
to be, is what I mostly pray foris to open a gym for recovering
addicts in Mansfield and thencreate a culture around that, or
community.
I should say that we can doother things.
So we think we're real close.
I'm trying to get the physicalspace and we've got few people
involved that knew Ben, in fact,his sponsor and the place he
(22:25):
was at, the guy there.
So we're very and my wife,who's really, you know, just
kind of almost become a hermitbecause it's been hard, you know
, to get out and she said if youdo, if we do this, I'm going to
be there.
And so she went yesterday andshe was so lifted up and I think
I mean that's I know I'm notsaying I'm not a psychologist,
but obviously when you'rehelping others and that's the
(22:48):
big thing I started to sayearlier the humility and the and
you know I didn't to first saythat my daughter was mentally
ill was one of the most painfulthings before Ben died, and yet
it's been one of the greatestblessings, because now I feel
like I get it and I had panicattacks when I was in college
and anyway.
(23:08):
So we see the suffering, we seeso many worse situations, and so
me and my wife have said, man,if there's any way that we could
bring somebody else some kindof piece especially, well, and I
will tell you this I mean thedrug dealer is in prison.
I work with the FBI, but ourmain goal this is the other big
thing is knowing the true enemy.
(23:28):
You know, it's not that drugdealer, it's Satan, and we
really pray for his soul and theother people that are
struggling in this.
And I mean he, honestly, he wasgetting his feet cut off from
diabetes.
You know, when you do the drugsI've seen it the limb's missing
and stuff like that.
It's so horrific.
So you know, we just feelreally blessed, you know, and to
(23:49):
have and I guess to go back tomy original point, sorry I'm
rambling on, but to have thatfaith and that belief and that,
ben's okay, it frees you to goout and then do these, rather
than sitting in your own sorrow,which we do get in.
I mean, it hits you for sure,but anyway, I'm rambling.
I don't know what the originalquestion was.
Speaker 1 (24:10):
No, it's great.
And to be as transparent aboutthis, it's tough, because no
matter how many people try toreduce the stigma, there's still
a stigma from people, fromorganizations out there.
So just having thisconversation and you sharing
that I mean, when you brought upthe venture in Mansfield, I
(24:34):
just got chills because it's soawesome and so many levels above
what somebody might think thatwe'd be capable of doing.
It's like, okay, now if we cando this, we're helping people
health-wise and we're givingpeople a place to hang out and
maybe you bring a church elementand there's groups.
(24:57):
Oh yeah, and to have that iswhen I say at the beginning and
the end of the show, wanting tohelp three billion people, these
crazy goals that we have, thatwe think that if we don't have
those, then we're limitingourselves and we're only on
earth for a finite amount oftime.
So what do we want to spend ourtime doing?
(25:19):
And when I had to accept mymental illnesses in plural, that
was one of the hardest things.
But once, kind of your point,once you do it and you just
accept it and say this is just apart of who I am.
And yeah, there might bemedication I don't want to take
it, but maybe that's part ofwhat I need.
(25:40):
Maybe talking to a counselor ora priest, Maybe those are
things that I need.
I need to get over myself andlet again.
Let somebody else that has thekeys to the kingdom really take
the wheel.
Speaker 2 (25:56):
Yeah, that is awesome .
You make me think of a coupleof things, and this will relate
to business and this One of thefirst things.
You know, I grew up my dadworked in a factory.
We came from a pretty meagerthing and I'll never forget the
numbers aren't going to matter.
I remember I just want to make$35,000 a year.
That was like my goal orsomething.
And I'm at this company early onand my buddy goes why don't
know?
This is the stupidest thing.
(26:20):
I'm already done with collegeand everything.
I'm like.
I never thought of it.
I guess I'm the only onepreventing this from happening.
I could do this, I guess, andthat changed everything.
I started reprogramming my mind, listening to tapes and all
this stuff.
Well, just your point, it's nodifferent.
Now You're doing this, you know, if this gym thing happens, and
(26:42):
I think a key thing is havingthe ultimate humility.
I don't really know what I'mdoing, but I'm going to go try
to do it.
You know what I mean?
It's kind of like and we did aLucas.
It's called Lucas CommunityCenter.
It's a faith-based communitycenter in Lucas, the town we
live.
Very similar thing.
That's a whole story I can tellyou.
But it's a faith.
It's to bring people togetherin relationship, and this was
before Ben.
Even this was more related tothe marriages, broken families
and the community in that, andbringing virtue, one of the
(27:04):
things.
I'll jump around a little bit,but these are the key points of
this journey.
So, having those panic attackswhen I was younger, I remember
it was horrifying, you know.
I remember I thought I wasdying when it first happened.
So it's one of my personalexperiences, I guess, with
something close to this.
But the one that really hit meand I know it had to be the Holy
Spirit could have been.
Speaker 1 (27:26):
I don't mean to cut you off.
We're getting close on time, soif it's okay with you, we could
close this episode and go aheadand film a second episode.
So you're able to share, becauseI don't want to cut you off
from what you're sharing,because it's so important and
our viewers and listeners we oweit to them to give the whole
(27:49):
story and those experiences.
If you want an encore, sure,yeah, absolutely so, yeah.
Thank you, our viewers, ourlisteners, for joining us on
this episode of the Voices forVoices TV show and podcast In
studio.
Our guest, mr Bill Zerzow, hasjoined us for this part one.
(28:10):
Why don't you come back nextweek and check out part two?
So until next time, I'm JustinAllen Hayes, founder and
executive director of Voices forVoices, and please be a voice
for you or somebody in need.
Welcome to the Voices for Voices TV show and podcast.
Voices for Voices is the numberone ranked podcast and TV show
where people turn to for expertmental health recovery and
career advancement intelligence.
Our Voices for Voices TV showand podcast is all about
(00:21):
teaching you insanely actionabletechniques to help you prosper,
grow your self-worth and yourpersonal brand.
So if you are a high achieveror someone who wants more out of
life, whether mentally,physically or spiritually, why
don't you make sure to subscribeto our podcast and TV show
(00:44):
right now?
As you can see, voices forVoices TV show and podcast
publishes episodes that focus oncase studies, real life
examples, actionable tips and,in the trenches, reports and
interviews from subscribers justlike you.
Reports and interviews fromsubscribers just like you.
(01:05):
That sounds like something thatcould help you personally or
professionally.
Then why don't you make sure tojoin us by subscribing?
And so you probably see asubscribe button somewhere close
to where you're viewing this orlistening to this TV show and
(01:26):
podcast.
Why don't you join us?
We do have a pretty monumentalgoal to help 3 billion people
over the course of my lifetimeand beyond.
So any help is appreciated, andwe also are a 501c3 nonprofit,
so every cent that you orsomebody you know is able to
(01:48):
donate.
We would love to have you joinus on our journey to help people
here in Summit County,northeast Ohio, across the
United States and even acrossthe world across the United
States and even across the world.
(02:15):
So today's episode, our guestcomes to us through one of my
former students.
One of my former students, wejust finished up a capstone
marketing course.
Up a capstone marketing courseand through the work that he was
doing, the transparency ofsharing stories, not only real
life, professionally in business, but also sharing some of his
(02:41):
experiences as a family member,as a brother to Ben, and Ben is
Tommy.
So Tommy was my student, tommyZerzo was my student and as I
learned more about Tommy and Ben, as I learned more about Tommy
(03:04):
and Ben, as really Tommy learnedabout me and my active recovery
, which, if you want to checkthat out on episode 106, we go
through my active recoveryjourney that I'm on, and so,
(03:24):
with having conversations beforeclass and after class with
Tommy, one and two really havean opportunity to interview him
and or his, his father, bill,for our tv show and podcast, and
so today we're very grateful tohave in studio my former
(03:45):
student, tommy zerzo's dad, mrbill zerzo.
Thank you for joining us today.
Oh, thanks.
Speaker 2 (03:50):
Thanks for having me, justin uh, thank you for
joining us today.
Thanks for having me, justin.
I want to say it's a realblessing to come here and
obviously you touch the heart ofour family.
It's time you would come homeand share your story and what
you were doing.
And, again, I think there's alot more for me to learn, but
(04:15):
from what I understand, as Ishare what's impacted our family
, it means a lot to us.
And then this whole journey hasbeen, you know, both a big
struggle and, at the same time,a blessing, that especially in
humility and to open our heartsto others that are, you know,
struggling with some of the samestuff.
So I look forward to sharingthis time with you and sharing
our story.
I guess, if it hopefully helpssomebody, yeah absolutely little
(04:36):
bit about your background.
Speaker 1 (04:38):
So you're a full-blown, since 1992
businessman.
That started with your wife,cindy, an organization called
Town Money Saver.
Can you just talk maybe alittle bit about how that came
about?
Speaker 2 (04:54):
Yeah.
So I graduated from ClevelandState University and a
communications degree actually,and we're going to get married
and I had to find a job and aguy said you should try sales.
I didn't like salespeople, Ididn't want to be in sales.
That's all I've done my wholelife.
So you never know, you got toopen your heart, up to your
gifts, you know, and uh, soreally I worked for a few
(05:16):
different companies and weeventually lived in grafton,
ohio, and some of the localbusinesses said you should try
something, just local here, youknow, to help.
And in fact me and my wife metplaying in a band.
So I was still kind of in aband at the time, wasn't really
my interest, but to do abusiness.
But within a months it blewaway anything I had seen.
So I took some of the elementsof the other places I worked and
(05:40):
from there on it's 31 yearslater.
So we've been really blessedwith the success of that
business.
Speaker 1 (05:47):
Yeah, it's awesome and you also have a passion for
Christ and that I think, withcraziness going on in the world,
I think that that is a goodthing for somebody who either is
a follower, believer or is not.
(06:08):
And can you maybe talk a littlebit how that has maybe helped
your mind and spiritually, asyou've kind of gone through the
process with starting andrunning Town, money Saver but
then also starting a family?
Oh no, definitely.
Speaker 2 (06:26):
Thanks.
First of all, I was cradleCatholic, born Catholic, you
know, attended mass sacramentsand probably like a lot just
showed up.
You know, I really wasn't thatinvested.
And then, around 07, 08, we hadfour children.
Our marriage was basically over.
(06:50):
You know, we were both kind oflike we done and, like my wife,
she had gone to rehab fact, stGregory retreat center and I
woke him a little plug and shesaid they shared there how we
like to be driving and, you know, crisis in the back, like hey,
I can take that for you.
Like no, I got it, I got ituntil you crash.
And then you're like, all right, christ, I'll let you take over
.
(07:10):
So I know, the moment I mean Isat there I said Lord,
something's got to give.
I'm not sure what to do.
You know it's a wreck a lot ofdrinking, a lot of fighting.
You know just behavior youdidn't want in a family life.
And it wasn't even a Bible, itwas some Catholic book I had
laying around.
I remember praying, opening it,and the first sentence was you
(07:31):
know, satan's number one goal isto destroy the family.
And that's when it really hit.
That's when I know it was graceand the Holy Spirit's like, all
right, I don't want this tohappen.
So it took a long time.
It's still a work in progress,so there's a long way to go.
But now I was born, I think,with the virtues of our faith.
You know, I was in that firstsales job, being trained these
(07:52):
guys are kind of BSing peopleand stuff and I knew like this
isn't right.
So I know it was inside me, butthat really brought it out,
that incident and then myturning to Christ All right,
I've got to put you in charge,you've got to be number one.
Obviously, I was submitting tosome of the false gods of money.
(08:13):
We had a very successfulbusiness.
It was really rolling at thattime Pleasure, honor, stuff like
that.
Really, one of the first thingswas a guy called from church
and said would you start to doadoration, which I didn't even
know what it was.
They started a little men'sgroup.
This was back in 2009.
I remember I was at the momentof saying yes to anything with
(08:35):
the faith, so that really, infact, this morning I was at mass
and we have a little Cursillomen's group right after mass.
So I'm so blessed and so somuch fruit has come from this
journey of doing, especially aswe talk.
You know we've had some reallybad nothing worse, I think, than
what we've experienced in ourlife.
So if it wasn't for that, Idefinitely wouldn't be here
(08:58):
talking to you, that's for sure.
So no, and then to the business.
Our motto is serve others, youwin.
I preach all the time if youwant to make a lot of money, it
can't be about the money.
You know it's got to be aboutthe relationship.
It's got to be aboutrelationship.
It's got to be about it.
I mean, I've really just had anew franchisee.
We just opened a brand newNorth Canton, right down the
street from you.
Well, right in Walsh Universitythere, and the girl there
(09:23):
really appreciate it.
I said you know it's got to bea ministry.
You know it's got to besomething.
You go out and you're lookingto be present and to be
available if you can and in anyway lift other people up.
So, and if we get to it, my sonobviously I was.
I don't know if I'm spillingthe beans talking about my son
that we've lost, but there's aphenomenal story that someone
posted on Facebook.
That kind of ties some of thistogether.
But anyway, I'll stop there.
Speaker 1 (09:44):
Yeah, no great transition.
So one of your sons, Ben, oneof his favorite quotes from St
Francis of Assisi is start bydoing what's necessary, then do
what's possible and suddenly youare doing the impossible.
(10:05):
Can you talk to maybe thatquote?
Or, and just about Ben ingeneral, to share with our
viewers, our listeners, or ifthey're checking out our
transcript, that everybody makesan impact in the world and how,
even with an unfortunate lifecut short, has and, with his
(10:31):
legacy, is continuing tohopefully help and inspire
others?
Speaker 2 (10:36):
yeah, um, yeah, in fact we put we were waiting for
the headstone, but on his littlewe put a little marker there
and we said, you know, happiestmaking others happy and if I had
to kind of put it in the fewestwords, uh, ben was just so
selfless.
I mean he would be, he was thelife of the party which allowed
this to a fault.
You know, you mix in alcoholand other stuff and he's a
(11:00):
mental.
You know.
Ben definitely, you know, Ithink, was bipolar.
I don't know if he formallydied.
Well, he was because he was ondifferent medications.
So we had some mental health inthe family.
We have a lot of that and so,in spite of that, I mean he
really was, amazingly, you know,when he did something, put his
heart to it, very successful,you know.
(11:23):
And maybe I could best sum it upby sharing this little story.
So, one of our greatest giftsafter we lost Ben, which was
August 15th, if you see theassumption 22.
It was like around Thanksgivingthis lady who Ben was selling
he was at the time selling asystem called Clover it's like a
POS system, point of purchasetype system and she was actually
(11:46):
looking to get his blessing ona book she was writing that the
first three chapters were goingto be about him and how he
changed her life, and so it wasunbelievable.
And she then shared how utterlydestroyed she was to find out
he had passed, you know, just afew months earlier.
But she went on to share thebeginning of part of her chapter
or something like that, and itbasically was Ben making the
(12:08):
sales call and she didn't wantto be bothered.
She was hoping he would go awayand he didn't go away and
apparently got in there andbasically she shared how he
quickly noticed that she wasgoing through something, that
she was having a hard time and Ithink, especially in a
(12:28):
relationship or something.
I can't remember all the exactwords, but the part that was
just really amazing and I'm soproud of and I think you try to
do this and it's hard but hereally at that point died to
himself, put her first andapparently really went on to
spend a lot more time with herand lifted her up, you know like
, shared a lot of things andmust have got her into writing
(12:49):
and beautiful writing, I mean.
What she did write in there youcan tell it was that she should
be an author and for sake oftime I'll go through the whole.
But that was the essence of itwas that he put her first in
that moment.
Even though he was trying tosell her, she's a little annoyed
.
And yet he was able torecognize she was struggling and
took the time to really bepresent for her.
And then that obviously didsomething that really changed
(13:11):
her and she claimed itcompletely changed her life and
she was doing what she wasbecause of ben.
So and it goes hand in hand oneother time he said you know,
dad, I'm having a because thenwe sell in that town money saver
for a bit, unfortunately duringthe middle of covid, so that
that probably contributed thiswhole thing.
But um, he, uh.
He said you know, I'm having, Iwas having a really hard time.
(13:32):
So I decided tomorrow when I,or yesterday when I went out, I
just thought each person I meetI want to lift their day up.
I don't care whether I sellanything, whatever happens.
He said he had one of the bestsales day.
So he realized it to the pointearlier if you, you know, focus
on the relationship and otherpeople, the things you need, the
monies, you know, the mannawill come.
(13:52):
You, quick-witted, funny, goodlistener.
I'm sure this is very commonwith the bipolar.
My daughter is the same way.
They're class presidents,homecoming king and queens, life
of the party all this going on.
Then you've got this struggleover here, this affliction that
(14:15):
they've got to deal with.
Speaker 1 (14:20):
That's great and I think, especially for myself and
going through my mental healthjourney, that a conversation I
had with one of my counselors ortherapists and we were just
talking about all the differentthings that I wanted to do and
(14:41):
had all these things lined upand and I felt like I was just
like all over the place and thatthere wasn't a method to the
madness and um and and mycounselor told me he said that
if you want to, you knowbasically corral, that, you know
get a get, get a calendar andwrite those down and scheduling.
(15:04):
And so I tried that a littlebit and, for whatever reason, I
was falling off the horse.
But then our conversationquickly turned because I was
starting to I think I was are alot of surgeons and lawyers and
very prominent well-to-do peoplethat are doing great things
(15:30):
that have some type of a mentalhealth challenge, whether it is
that ADHD on to tell him he saidwould you like to have a
surgeon?
That their mind is a little bitall over the place but then,
when that surgery has happened,is super hyper-focused on that
(15:51):
particular surgery or do youwant somebody?
The opposite.
And he went on to tell me thatyou know that there's a lot of
people that are undiagnosed forwhatever reason, and I think
that plays a little bit intowhat you're talking about, ben
and your daughter that yeah,there might have been things
here and there and the like, butonce they actually focused on
(16:16):
whatever that thing was, that herose.
And she rose above that toactually have a greater impact
on that person by just beingpresent and not being so wrapped
up in in the sale.
Uh, so I just wanted to share alittle bit about me, and so
that made me feel a little bitbetter when I'm having down days
(16:39):
that, okay, nobody, we know,nobody's perfect, but the things
that we're doing, we're tryingto do the best that we can, and
if we just do a little bit at atime and we just kind of
continue on the path that wethink and through our faith and
through our mentors and thepeople we surround ourselves
(17:00):
with, that, that makes things alittle bit easier when we get to
those tough points Like, oh mygosh, I haven't had a sale in a
week or two weeks.
And the next thing, you know,boom, the biggest sale of the
career may happen.
Right, yeah.
Speaker 2 (17:18):
I can't help but have a few thoughts, as you're
sharing that, please do.
Yeah, I can't help but have afew thoughts, as you're sharing,
that Please do.
Mother Teresa is a big hero ofmine and I think she talks about
you know, we don't have to goout and save the world.
We just got to help that personnext to us and I think our
culture is so, and this is oneof the things that hurts me the
most.
With Ben and partly, you know,I would run around the house
saying no such thing as best.
(17:40):
You can always do better andyou got it.
You know.
Second best is not enough.
You have all these motivationalthings I'm trying to do, but
that can also put an incrediblemental burden on somebody.
If you're not, you know, if youdon't have that groundedness in
that you're a son, a daughterof Christ.
To me, that's your firstidentity.
All this other stuff's kind ofsecond.
(18:03):
You know, husband, father,friends, you know things like
that.
And then that stuff um, we gotto eat, we got to pay our bills,
so you do got to go out and dothat.
Um, the the other thing thatties in again, we could talk for
hours, so I'm trying to cutshort some of my thoughts here,
but, uh, I was starting to sharewith you earlier.
We host this Sober Burning man,and it's an AA group.
It's all people recoveringaddicts and it's my favorite
(18:26):
group I'm ever around, even morethan church.
To be honest with you, I meanand I was thinking I don't know
how to best explain it and Ithought I think what it is is
that we're really called to leanon one another.
You know, these people, to me,are so broken.
They got so many tragic storiesworse than ours, and yet
they're standing up, I mean,they're lifted up and they're
leaning each other and liftingone another up.
(18:48):
And you're, and to your point,when you're feeling that that we
, you know oh, I didn't make thesale or you know, you're
feeling that insecurity, or thatI'm not accomplishing, and I'm
around those people, it's'salmost like I feel that just
that love of Christ, like Idon't have to do anything, I can
just rest in his arms, justbeing present, just being, you
(19:08):
know, a child of Christ, is allI need to do.
And so I think it's all thosethings you're wrestling, you
know, because, trust me, I gotto leave here and I'll have
something at work I got to dealwith and I'll be like praying
please, lord, you know, give methe right stuff and we go.
You know even the business andwe've been really.
You know we were half the sizewe were before COVID and you
(19:30):
know, if I could, I'll share.
You know, the biggest thing forme to even stand here and talk
about A year ago I couldn't dothis because I would be
emotional wreck and I think thejourney I'm growing on and I
think this will relate it's do Ireally believe?
Do I really believe in theresurrection?
(19:52):
Do I believe in the conqueringof death?
Do I believe in eternal life?
I'm going to be reunited withBen and as Catholics we don't
have that kind of like oh, I'msaving them there.
That was one of the biggest.
That's the hardest thing for meand my wife when this happened
is is he okay?
We just wanted God to come andsay he's good, he's with me,
(20:13):
sorry, so anyway, okay.
So what's happened is over theyear and a half.
It's like taking a little well,your whole life right.
I think of that story of thebeggar on the rich guys I can't
remember all the names down fromthe scripture, but you know he
(20:33):
goes to hell and he's like, hey,I've got to warn my brothers.
And they're like, if theydidn't get it too bad, you know
we got Moses, you had all theseprophets.
If they didn't get it too bad,you know we got Moses, you had
all these prophets.
So they didn't figure it outand I couldn't help.
But I felt this coming on mewith the Holy Spirit, like I got
all these.
The story I just shared withyou.
I had so many beautiful stories, dreams.
You know the Tommy and Zeke, ifyou ever shared that one dream,
(20:55):
they had two independent dreamsand the same exact event
happened with Ben in the dream.
I, just a couple weeks ago,during the mission trip during
Easter, one of my franchiseescalled me to say, during Father
Larry Richard's talk in Calvarywhich is, if you ever heard it,
it's pretty intense it came tohim that he had to call me and
(21:16):
say that he knew Ben was okay inheaven with God and I was like
what, I don't even talk to him.
He's one of my 30-somefranchise, one of them.
He knew Ben was okay in heavenwith God and I was like what?
I haven't even talked to him inlife.
He's one of my 30-somefranchise, one of them, great
guy, and those things you know,especially going right through
the Easter season, that we justare, and you know, it's that
belief and that faith and I'vegotten so much joy now and
comfort.
And even my spiritual directorsaid you know, ben's okay, he's
(21:40):
with God.
You're a father, You're ahusband, you got a business, you
got employees that aredepending on you and I've really
tried to focus on that, and sowe're actually in the middle.
I'll share this I don't know ifI'm jumping ahead and me and my
wife just met with some peopleyesterday.
Ben loved to work out, he wasrolling the fitness and lifting
and everything, and so our goalis if the Holy Spirit wants it
(22:04):
to be, is what I mostly pray foris to open a gym for recovering
addicts in Mansfield and thencreate a culture around that, or
community.
I should say that we can doother things.
So we think we're real close.
I'm trying to get the physicalspace and we've got few people
involved that knew Ben, in fact,his sponsor and the place he
(22:25):
was at, the guy there.
So we're very and my wife,who's really, you know, just
kind of almost become a hermitbecause it's been hard, you know
, to get out and she said if youdo, if we do this, I'm going to
be there.
And so she went yesterday andshe was so lifted up and I think
I mean that's I know I'm notsaying I'm not a psychologist,
but obviously when you'rehelping others and that's the
(22:48):
big thing I started to sayearlier the humility and the and
you know I didn't to first saythat my daughter was mentally
ill was one of the most painfulthings before Ben died, and yet
it's been one of the greatestblessings, because now I feel
like I get it and I had panicattacks when I was in college
and anyway.
(23:08):
So we see the suffering, we seeso many worse situations, and so
me and my wife have said, man,if there's any way that we could
bring somebody else some kindof piece especially, well, and I
will tell you this I mean thedrug dealer is in prison.
I work with the FBI, but ourmain goal this is the other big
thing is knowing the true enemy.
(23:28):
You know, it's not that drugdealer, it's Satan, and we
really pray for his soul and theother people that are
struggling in this.
And I mean he, honestly, he wasgetting his feet cut off from
diabetes.
You know, when you do the drugsI've seen it the limb's missing
and stuff like that.
It's so horrific.
So you know, we just feelreally blessed, you know, and to
(23:49):
have and I guess to go back tomy original point, sorry I'm
rambling on, but to have thatfaith and that belief and that,
ben's okay, it frees you to goout and then do these, rather
than sitting in your own sorrow,which we do get in.
I mean, it hits you for sure,but anyway, I'm rambling.
I don't know what the originalquestion was.
Speaker 1 (24:10):
No, it's great.
And to be as transparent aboutthis, it's tough, because no
matter how many people try toreduce the stigma, there's still
a stigma from people, fromorganizations out there.
So just having thisconversation and you sharing
that I mean, when you brought upthe venture in Mansfield, I
(24:34):
just got chills because it's soawesome and so many levels above
what somebody might think thatwe'd be capable of doing.
It's like, okay, now if we cando this, we're helping people
health-wise and we're givingpeople a place to hang out and
maybe you bring a church elementand there's groups.
(24:57):
Oh yeah, and to have that iswhen I say at the beginning and
the end of the show, wanting tohelp three billion people, these
crazy goals that we have, thatwe think that if we don't have
those, then we're limitingourselves and we're only on
earth for a finite amount oftime.
So what do we want to spend ourtime doing?
(25:19):
And when I had to accept mymental illnesses in plural, that
was one of the hardest things.
But once, kind of your point,once you do it and you just
accept it and say this is just apart of who I am.
And yeah, there might bemedication I don't want to take
it, but maybe that's part ofwhat I need.
(25:40):
Maybe talking to a counselor ora priest, Maybe those are
things that I need.
I need to get over myself andlet again.
Let somebody else that has thekeys to the kingdom really take
the wheel.
Speaker 2 (25:56):
Yeah, that is awesome .
You make me think of a coupleof things, and this will relate
to business and this One of thefirst things.
You know, I grew up my dadworked in a factory.
We came from a pretty meagerthing and I'll never forget the
numbers aren't going to matter.
I remember I just want to make$35,000 a year.
That was like my goal orsomething.
And I'm at this company early onand my buddy goes why don't
know?
This is the stupidest thing.
(26:20):
I'm already done with collegeand everything.
I'm like.
I never thought of it.
I guess I'm the only onepreventing this from happening.
I could do this, I guess, andthat changed everything.
I started reprogramming my mind, listening to tapes and all
this stuff.
Well, just your point, it's nodifferent.
Now You're doing this, you know, if this gym thing happens, and
(26:42):
I think a key thing is havingthe ultimate humility.
I don't really know what I'mdoing, but I'm going to go try
to do it.
You know what I mean?
It's kind of like and we did aLucas.
It's called Lucas CommunityCenter.
It's a faith-based communitycenter in Lucas, the town we
live.
Very similar thing.
That's a whole story I can tellyou.
But it's a faith.
It's to bring people togetherin relationship, and this was
before Ben.
Even this was more related tothe marriages, broken families
and the community in that, andbringing virtue, one of the
(27:04):
things.
I'll jump around a little bit,but these are the key points of
this journey.
So, having those panic attackswhen I was younger, I remember
it was horrifying, you know.
I remember I thought I wasdying when it first happened.
So it's one of my personalexperiences, I guess, with
something close to this.
But the one that really hit meand I know it had to be the Holy
Spirit could have been.
Speaker 1 (27:26):
I don't mean to cut you off.
We're getting close on time, soif it's okay with you, we could
close this episode and go aheadand film a second episode.
So you're able to share, becauseI don't want to cut you off
from what you're sharing,because it's so important and
our viewers and listeners we oweit to them to give the whole
(27:49):
story and those experiences.
If you want an encore, sure,yeah, absolutely so, yeah.
Thank you, our viewers, ourlisteners, for joining us on
this episode of the Voices forVoices TV show and podcast In
studio.
Our guest, mr Bill Zerzow, hasjoined us for this part one.
(28:10):
Why don't you come back nextweek and check out part two?
So until next time, I'm JustinAllen Hayes, founder and
executive director of Voices forVoices, and please be a voice
for you or somebody in need.
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