Inside Housing Management Podcast

Inside Housing Management Podcast

The Inside Housing Management Podcast is a production of Inside Housing Management, the comprehensive information source for professionals working in UK social housing management. Listen to find out more about the key issues affecting staff working on the frontline of social housing.

Episodes

November 18, 2025 20 mins
Anna Highfield and Katharine Swindells discuss how housing management teams are using AI, from predicting rent arrears to identifying patterns in complaints, and how the technology is already changing the shape of housing management.

We also hear from Dr Guy Marshall, an independent AI and digital advisor for the housing sector, about how landlords can get their foot in the door with AI, including the best areas to start experimenti...
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Anna Highfield and Katharine Swindells discuss the key findings from Inside Housing’s Chief Executive Salary Survey 2025, the introduction of Awaab’s Law, and details of the incoming Competence and Conduct Standard for social housing. 

We also hear from Sarah Lamont, a specialist employment lawyer at law firm Bevan Brittan, about landlords’ main concerns regarding the Competence and Conduct Standard, and what providers can start doi...
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Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss lessons from the Housing Diversity Network’s annual conference – including insightful training on better ways to respond to and tackle hate crime.

We also interview Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, about what her 13 years in ASB has taught her – including ...
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October 7, 2025 22 mins
This week, we find out how housing providers are changing their approach to repairs to prepare for the implementation of Awaab’s Law at the end of October.

Also in the podcast, hosts Anna Highfield and Katharine Swindells are joined by Angela Manson, place team leader at Bromford Flagship, who talks about how the housing association has taken a fresh approach to boost its on-time repairs by 110% in one part of Bristol. 

Inside Housin...
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This week, we discuss how housing providers are taking a zero-tolerance approach to rising abuse and assaults against their staff. 

Our guest is Ellie Gooch, neighbourhood and community operations manager at Bromford Flagship, who talks about how the housing association has introduced a new zero-tolerance policy to abuse and aggression against its staff.

Hosts Anna Highfield and Ellie Brown are also joined by Inside Housing intern Ka...
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August 26, 2025 19 mins
Co-hosts Anna Highfield and Katharine Swindells discuss the results of a major investigation by Inside Housing Management into assaults against housing staff – which gathered data from 188 councils and 40 housing associations across the UK. 

We look at the rising levels of assaults revealed by the research, the possible reasons behind the trend, and what housing providers are doing about it, as well as exploring the residents’ persp...
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August 12, 2025 27 mins
Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss the scale of the issue that is rent arrears, and how to take a different approach that might result in better outcomes for organisations, staff and residents.

The co-hosts also discuss new reports into the demand on homelessness services, and the state of government finances.

This week our guests are Catheri...
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July 29, 2025 24 mins
Editor Anna Highfield and Inside Housing deputy features editor Katharine Swindells discuss the challenges that housing management staff face when dealing with ASB, and different approaches to managing it.

The co-hosts also discuss an enforcement notice served to a Birmingham supported housing provider by the Regulator of Social Housing.

This week our guest is Cheryl Gledhill-Kucuk, an award-winning housing partner at Accent, who joi...
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Editor Anna Highfield talks to Inside Housing reporter Ellie Brown about shadowing Places for People (PfP) – and what she learned from her day with community housing manager Danny Flannery on his patch in Derby.

The co-hosts also discuss the latest Learning from severe maladministration report from the Housing Ombudsman, in which 12 landlords were named for failings over anti-social behaviour cases.

And guest Jen Radcliffe, head of p...
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How can the social housing sector better support its resident-facing staff? Weighing in on the exclusive discussion is Kirsty Ellis, head of operations at Progress Housing Group, Anne-Marie Bancroft, director at specialist housing consultancy Altair, and Alison Inman, former president of the Chartered Institute of Housing and current chair of tenant engagement specialist Tpas.

The discussion covers topics including the growing remit...
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The results of a major survey are revealed, where we asked housing staff what they enjoy about their jobs, what drives them and how they got into the sector.

The episode also features an interview with Stacey Thwaites from housing association Gentoo, where she discusses how she got into the housing sector and why she feels like she can make a difference every day.

Subscribe to Inside Housing Management by clicking here.


The Inside Hou...
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June 10, 2025 22 mins
What are the dangers of e-bike and e-scooter fires, and how can the risks be minimised?

Hosts Anna Highfield and Martin Hilditch, editor of Inside Housing, are joined by Alix Bedford from insurance agency Zurich Municipal, who explains why e-bike and e-scooter fires are a growing issue across the social housing sector. 

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy B...
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May 20, 2025 26 mins
We discuss tried-and-tested ways to boost tenant engagement. 

Hosts Katharine Swindells, deputy features editor at Inside Housing, and Anna Highfield, best practice editor, are joined by engagement specialist Claire Blacka, who explains how to engage residents in a way that is both fun and meaningful – by turning it into a game. 

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced...
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We discuss the best way to sensitively handle hoarding, the benefits of hiring a specialist mental health worker, and our exciting new campaign, #HousingManagementMatters.

The Inside Housing Management hosts are joined by special guest Abbie Peel, a communities and placemaking manager at Home Group. 

Subscribe to Inside Housing Management by clicking here.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https...
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In this episode of the Inside Housing Management Podcast, we discuss handling noise complaints, which can have a huge impact on well-being, and supporting residents with complex mental health needs, an issue which frontline staff have told us is the biggest challenge they face in their work. 

Subscribe to Inside Housing Management by clicking here.

Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://w...
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In the first episode of the Inside Housing Management podcast, we discuss the research we carried out among frontline social housing staff to find out about the biggest issues they face in their work.  

Subscribe to Inside Housing Management by clicking here.

Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://www.chosic.com/free-music/all/
Creative Commons CC BY-SA 4.0
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