Digital Front Door

Bold predictions say online will swallow retail whole, but the numbers and human behavior tell a more compelling story. We dig into fresh data and lived shopper habits to show why digital is winning the journey while stores still win the moment that matters. From current Census figures placing pure e‑commerce near 16% of sales to projections that cap it around 29% by 2029, we ground the conversation in facts rather than hype.
<...

The ground has shifted under Amazon sellers, and the data proves it. We dive into Marketplace Pulse’s Amazon Marketplace Trends Report for 2026 and surface a clear picture: GMV is soaring while the number of active sellers falls, million‑dollar operators are multiplying, and the platform now rewards systems over stunts. The result is a marketplace that acts like a sorting machine, pushing disciplined, data‑driven brands to the top ...

Shrink isn’t just a shoplifting problem, it’s a systems problem. We sit down with Brand Elverston, former Walmart asset protection leader and now principal at Elverston Consulting, to unpack why losses start at the purchase order and ripple through the supply chain long before an item ever hits the shelf. The conversation gets practical fast: what “total retail loss” really means, why administrative errors and inventory chaos can b...

Retail is racing ahead, but the smartest move right now isn’t a new platform or a shiny pilot. It’s building the people who can turn technology into results. Scott Benedict unpacks why AI, connected supply chains, and blended physical-digital experiences only pay off when leaders know how to align teams, serve customers, and execute with judgment. We spotlight the NRF Foundation as a force multiplier, connecting more than 80,000 pe...

Holiday stress meets smart retail strategy. We dive into the rise of holiday meal bundles and show how a simple promise, feed the whole table for one low price, has become a powerful engine for value, convenience, and loyalty. Using Aldi’s $40 Thanksgiving feast as a starting point, we unpack why leading with a complete meal changes the shopper’s job from planning to choosing, and how that shift grows basket size while easing anxie...

If your retail transformation feels like a tool parade with little traction, this conversation will change your roadmap. We sit down with Barbara Wittmann, founder and CEO of the Digital Wisdom Collective, to unpack why technology isn’t the bottleneck—culture, clarity, and middle management are. Barbara has rescued “dead patient” projects across retail for 25 years, and she explains how empowering the right people, not buying the n...

The hardest truth in retail right now: shoppers don’t live in your org chart. They search on phones, compare in aisles, split baskets across channels, and expect you to keep up without friction. We unpack why a store‑first mindset misses where demand is born and how a digital‑infused model unlocks growth you can actually sustain.

I walk through the numbers that matter—digital influence on total sales, the share of omnichan...

Walk past the warm glow of a grocery bakery and you’re not just smelling bread—you’re sensing the store’s promise of freshness. We dig into why that promise is so hard to keep with manual counts, perishable windows, and production guesswork that swing between empty shelves and costly waste. Then we pull the thread on a simple shift with outsized impact: swapping standard price stickers for RFID‑enabled labels to get real‑time, item...

Stop treating e‑commerce like an add‑on. We unpack how to rebuild your organization around the way people actually shop—across search, social, marketplace, curbside, and aisle—so strategy, incentives, and execution line up behind one number and one customer. With Lauren Livak Gilbert, Executive Director of the Digital Shelf Institute, we dive into fresh research across sales, marketing, supply chain, IT, HR, and finance to reveal w...

Retail is quietly undergoing a structural reset, and the numbers finally make the picture snap into focus. We break down Walmart’s latest results alongside Target, Costco, Kroger, Ahold, and leading players across Europe and Asia to reveal the model that’s defining 2026 and likely the rest of the decade. The signal is clear: omnichannel has become the operating system of modern retail, and the winners are wiring every part of the b...

The ground under retail and CPG is shifting from automation to true agency—and the difference is night and day. We unpack how AI agents don’t just summarize dashboards or send alerts; they connect scattered systems, make sense of messy signals, and take action inside real workflows where time, margin, and customer trust are on the line.

We walk through the find–understand–act model that’s redefining daily work. On the reta...

The biggest threat to retail growth isn’t a new competitor or a shiny app. It’s the hidden friction inside stores that quietly drains baskets, shortens dwell time, and erodes loyalty without ever showing up on a dashboard. We sit down with retail strategist DeAnn Campbell to unpack “store blindness", the subtle wayfinding glitches, aisle flow breaks, and poor cues that cost millions, and map a practical path to turn physical l...

Grocery retail media just graduated from side hustle to strategy, and the shift is reshaping how value gets created across the entire store. We dive into why ad spend is racing from roughly $52B to $98B, how Amazon and Walmart set the pace, and why grocers like Albertsons and Kroger are rapidly building networks that don’t just sell ads—they power smarter merchandising, tighter loyalty programs, and better store operations.

The warehouse treasure hunt didn’t disappear—it went digital. We unpack how Costco, Sam’s Club, and BJ’s are extending the classic club model with omnichannel tools that make membership more valuable, suppliers more effective, and shopping far more flexible than a weekend stock-up run. From the rise of organics and stronger private labels to curbside, scan-and-go, and price parity, we show where convenience meets trust and why it’s...

Want a smarter way to sort real retail change from the noise? We sit down with Ricardo Belmar, host of The Retail Razor, global retail influencer, and advisor, to unpack how leaders can pair timeless fundamentals with timely tech to drive measurable results. From the rise of retail media to AI on the sales floor and the coming wave of agentic commerce, we map what’s hype, what’s working, and what to do next.

We start with ...

The numbers tell a different story than our habits. We unpack new analysis from Bird Dog and Keen—built on real spend and performance data from 400+ brands and roughly $16B in annual investment—to show how small to medium brands can get more out of retail media without spending more. The headline: retail media has matured into a core channel, but the best gains now come from smarter allocation, not bigger budgets.

We walk ...

Algorithms can rank, bid, and predict, but can they choose with taste? We open the door to a candid look at the merchant’s role in a retail world obsessed with technology, marketplaces, and media networks. From assortment strategy and pricing judgment to supplier relationships and inventory flow, we unpack the timeless skills that still separate a curated experience from a crowded feed—and how to protect them.

I share why ...

The fastest way to clarity in retail isn’t a louder megaphone, it’s a smarter network. Scott sits down with Paul Lewis, managing director of RETHINK Retail, to unpack how a global community of 500+ vetted experts, executives, and solution leaders is changing how the industry learns, collaborates, and executes. What began as a gap spotted at a conference, coverage without connection, has grown into a living system where operators br...

The false narrative of "physical versus digital" retail continues to frustrate industry experts who recognize that success lies in integration, not separation. Today's retail landscape shows a normalization where e-commerce growth follows predictable patterns after pandemic acceleration, while physical retail remains essential to customer experience. This isn't a story of one channel winning over another—it&apos...