Creating the Perfect Company
This weekly (Fridays) series of messages is based on Multi-View Incorporated’s work with over 1,300 organizations, extracting 989 data-elements with 922 cross-calculations over 27 years on a monthly basis. And then “systematizing” the operational “Best-Known Success Patterns” of the 90th percentile. Our intent is to get beyond the “brag and the boast,” and simply share insights from our experience, without manipulation or coercion to sell anything except helpful ideas. MVI has helped create World-Class organizations with some of the highest levels of Quality and Economics ever known and measured. What is MVI in 177 Words… Perhaps no other organization has meticulously considered and cared enough about the Customer and Client experience to break down and systematize everything from phone and visit interactions to physical products to the economics. MVI is perhaps best known for “the Model™” – an ultra-modern management approach that creates a high-quality, predictable experience that renders phenomenal Economic results as a natural bi-product of almost unbelievable Quality. After working with over 1,300 organizations, MVI starts with Benchmarking to gain professional perspective and guides an organization through the Model® with its establishment of 1) Clear, 2) Impressive and 3) Sustainable Standards. Then via Extraordinary People Development, an organization with near-flawless quality is created, where it can go days, sometimes weeks, and even “thousands of interactions” without a single complaint, service failure or documentation/process error. Economic results are often 200-400% above the average or median. Through the Model™, this “system” approach to management, all areas of an organization operate as an integrated, coherent whole and not as “silos” creating a System of Mutual Reliance like those found in Nature.
Episodes
In close collaboration with Jeff Haffner, Chris Comeaux, and Teleios Studios
Quality FIRST and ALWAYS! Stunning Economics follow. In a fast-moving crossover with Chris Comeaux and TCNTalks, Andrew, in his direct manner, affirm that Quality Comes from Within, separates Good from Bad Profits, and ties Margin to structure, intense training, and a complete COMMITMENT to Quality! They cover some of the basics of The Model (Perfe...
This live-streamed Empowerment Hour from MVI Headquarters features Jim Fischer walking leaders through the core idea of Directional Correctness—choosing what’s right over what’s easy. Jim explores why aspiring is the first step toward becoming a World-Class organization, how the Three Questions reset culture, and why intention and Standards matter far more than simply adding staff or spending more money.
With humor, stories...
Andrew opens Day 1 of the CEO Retreat, attended by CEOs from across the country, by going straight to the heart of QUALITY—and where it REALLY comes from: within the Leader! He connects discipline to a Culture of Meticulousness, then ties Customer Delight (5,553 interactions without a single complaint) to phenomenal economics. CEOs are urged to defeat corporateness without lowering Standards, but INCREASING their Standards...
In this FINAL episode of this Compensation series, Andrew covers many of the Recommendations and Important Points When Creating Compensation Methodologies, including: bringing people Close to Revenue, getting rid of Annual Bonuses, pay Frequently & Immediately so checks teach Cause-and-Effect, wire Objectivity into the system, and keep the model Simple so it Self-Regulates. He lays out Percentage Splits that actually m...
In this 5th installment on COMPENSATION from the Mountain, Andrew gets practical: the BIG THREE—a Modest Base, Standards Pay, and Individual/Unit Performance Pay—and why pay must include incentives AND disincentives to teach cause-and-effect. He shows how to build Attitude/Happiness into Standards, why hourly is the worst (time expands), and how to classify pay (hourly, salary, piecework, performance) so people can own res...
In this 4th installment on the PROFOUND topic of Compensation from the Mountaintop, Andrew talks about how CEOs must cross the Fear Barrier, brand their proprietary Model, and sell the “Why”, because most of the battle is emotional. He lays out rebasing salary/hourly rates to make room for Standards Pay, Happiness Pay, and Individual Pay, insisting on frequent and immediate payouts so that pay teaches cause-and-effect. He ...
In this 3rd installment of this Compensation series, Andrew shows how a well-designed COMPENSATION SYSTEM creates CONFIDENCE, CUSTOMER DELIGHT, and a HEALTHY CULTURE that Self-Regulates with little need for supervision. Pay becomes a powerful Teacher: A System Solution, where the “System” selects for owners (not renters), “smokes out” unconfident people, removes 4 negative tasks from frontline Leaders (documentation/produc...
Andrew continues in the DEEP philosophical explanation so often needed for Leaders and Executives to have the courage to implement creative and revolutionary Compensation Systems. Reed drives directly into a discussion of Outliers - Companies that operate with World-Class Quality and Profits - those operating in the 90th percentile statistically over extended periods of time. Reed points out that 100% of the companies MVI ...
In this episode, Andrew speaks plainly and directly to you from the Awakened Forest without any of the spectacle of a large public audience. He goes DEEP into the philosophical explanations of why Compensation IS your main System/Structure in creating a World-Class company. We live in a world of “Incentives and Disincentives”... and BOTH the Positive and Negative need to be used in a balanced system that will LAST! Emerso...
This is the 2nd installment from this national broadcast on the topic of Compensation. Andrew shares REALITY from his work with 38 non-healthcare companies he helped create Compensation systems for, and applies the Success Patterns to Hospice and Homecare operations. A person of Intelligence should be able to transpose the principles from this broadcast to ANY business or organization.
Labor is the #1 cost in many business...
"We live in a world of Incentives and Disincentives."
And if we are intelligent, we can solve most of our organizations problems and frustrations by aligning our compensation systems with the results we want to achieve. In MVI's measurements, NO ORGANIZATION HAS EVER ACHIEVED AND MAINTAINED WORLD-CLASS QUALITY AND ECONOMICS WITHOUT ADDRESSING THEIR COMPENSATION SYSTEMS.
In this powerful opening to a 4-part series, Andrew Ree...
This episode completes the 2nd process, People Selection, and continues a dive into the remaining 2 processes of a World-Class People System, 3) People Development and 4) People Retention.
A company’s Quality is “no more or less” than the Quality of its People Systems. The processes in these systems dictate exactly the Quality of the organization’s products and services. Most organizations only use methods and practices of...
Every company says, “People are our greatest asset”…BUT…most have very little insight how to actually find, select, and develop employees, let alone, retain them! Otherwise, the turnover of employees would be a nonissue as it RARELY would happen and quality would be measured in terms of “thousands of interactions” without a single screw up or complaint.
In this episode, Andrew Reed breaks open the blueprint for building ...
In this “DYNAMIC” episode, Andrew Reed, speaking to hundreds of CEOs and Senior Executives in a national broadcast, makes a compelling case: Your Company’s Quality is No More or Less than the Quality of your People Development System! Hard-earned lessons, through blood experience and insights, are shared as Andrew INTRODUCES the utterly important of this topic that 90% of companies MISS and thus become average, mediocre -...
Recorded in the Japan House overlooking the middle pond in the Awakened Forest with a group of CEOs and Chief Educational Officers, Andrew Reed merely “scratches” the surface of MVI’s meticulous work on Extraordinary People Development Systems, explaining “The 3 Questions” used to start meetings to help create a mature, healthy and life-changing culture! People Development is Profound and Transformational! Reed references...
In this fourth and final installment, Andrew Reed talks about Standardization, how to run Meetings, and also covers a lot of way to view Leadership to make it better(or easier!).
This isn’t a motivational pep talk. It’s the final reality check in a series that dismantles surface-level Leadership theory. Reed pulls no punches as he describes the emotional isolation, the burden of clarity, and the cost of consistency. If you...
“Leadership isn’t about control — it’s about creating the 'Conditions for Success'.”
In this third installment, Andrew Reed goes into the Burden of Leadership, the aspects of Leadership that are unconsidered with pedestrian views of the topic. Reed strips away the polish and dives into REALITY. It’s not about charisma or command — it’s about clarity, Standards, and the willingness to do what others won’t.
Whether you're buil...
In Part 2 of this powerful series on leadership, Andrew Reed turns the spotlight on the Seldom Spoken Aspects of Leadership — the stuff you won't find in standard training manuals. From the illusion of control to the pursuit of self-mastery, this episode dives deep into the emotional, psychological, and spiritual strength required to truly lead. Drawing from decades of REAL-WORLD experience, Andrew challenges leaders to st...
Adapted from MVI’s Empowerment Hour: The COMPLETE Seldom Spoken Aspects of Leadership
In the first installment of this four-part series, Andrew Reed strips leadership down to its raw, unsanitized truth. Recorded live during Multi-View Inc.’s Empowerment Hour, this episode focuses on the often-unspoken REALITIES of Leadership — the kind of insight you won’t find in books or on stage. With decades of experience helping organi...
VISION!!! Often seen as “squishy” - a waste of time, especially if you’ve sat through “Vision Statement Creating” meetings. However, Vision is, in fact, one of the most VALUABLE things a person, as well as an organization, can make! Why? A great Vision can change your LIFE! Literally! It seems that Human beings need a “Bright Horizon” to look forward to! Without a Life-Giving Vision, people perish!
In this episode, And...
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