The Inspired Hygiene Podcast
Join Rachel Wall, RDH and founder of Inspired Hygiene, as she shares insights gained from over 20 years of experience observing thousands of dental hygiene operations. With a keen eye for what creates transformational change, Rachel delivers practical strategies that positively impact patients, practice owners, and dental teams alike. Each season focuses on a single powerful topic, breaking it down into actionable advice, authentic stories from the field, and tools you can implement immediately. Whether you’re a dental practice owner, dentist, dental hygienist or practice manager, The Inspired Hygiene Podcast offers thought provoking insight designed to impact both your clinical and business results.
Episodes
Join me as I share insights gained from over 20 years of experience observing, coaching and training hundreds of dental hygiene teams. With a keen eye for what creates transformational change, we’ll deliver practical strategies that positively impact patients, practice owners, and dental teams alike.
Each season of the podcast focuses on a single powerful topic, breaking it down into actionable advice, authentic stories from the fi...
S1 E1: The Hygiene Reality Check: Facing the Storm and Finding the Wins
Welcome to Episode 1 of the Inspired Hygiene Podcast—now on YouTube! 🎉
I’m Rachel Wall, RDH & Founder of Inspired Hygiene, and after two decades inside thousands of hygiene ops I’m pulling back the curtain on what really drives a high-performing, patient-focused hygiene department.
In this kickoff episode you’ll discover 🔍
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Hiring: From Crickets to Qualified Candidates | Inspired Hygiene Podcast Season 1 Episode 2
Looking for that right-fit hygienist (or any dental teammate) but your job post is getting 👀 zero traction? Rachel Wall, RDH, sits down with Inspired Hygiene’s Director of Operations Jennifer Steadman—a former assistant, hygienist and PE-backed multi-practice ops exec who staffed 17 locations & 200+ team members—to share the exact ste...
Rachel Wall, RDH, sits down with lead hygiene productivity coach Connie Simmons, RDH—licensed in 9 states and still practicing chairside—to dissect the hygiene-capacity crisis and share battle-tested fixes that protect the Triple Win (patients • providers • practice).
📚 RESOURCES
Unlocking Hygiene’s FULL Potential: Better Care, Energized Teams, Stronger Practices | Inspired Hygiene Podcast Ep 4
Rachel Wall, RDH, sits down with Lead Clinical Coach Katherine Gilliam, RDH to map out a step-by-step path—from “prophy + bitewings” to true whole-patient care. Discover the 3 tiers of expanded hygiene services, why hygienists must rebrand as health-care practitioners (not just “providers”), and how this mindset shif...
Hygiene Compensation Part 1: Benchmarks, Profitability & The New Reality | Inspired Hygiene Podcast Rachel Wall, RDH, breaks down the real numbers behind hygiene pay—why the classic 3:1 profitability benchmark matters, how higher wages + lower reimbursements squeeze margins, and what to do when a new hire wants more than your rock-star veteran team. Part 2 will cover specific pay models (hourly vs. performance-based) with real...
🎙️ Inspired Hygiene Podcast | From Paycheck to Partnership: Evolving the Hygiene Compensation Model
Welcome back to the Inspired Hygiene Podcast! I'm your host, Rachel Wall—RDH and founder of Inspired Hygiene. In this powerful episode, I'm joined by long-time friend and lead coach Emme Sanders to dive deep into one of the hottest and most impactful topics in dentistry today: the shift from hourly paycheck to performance-based part...
🎙️ Inspired Hygiene Podcast | Season 2, Ep1: The #1 Missed Opportunity in Dental Hygiene
Welcome to Season 2 of the Inspired Hygiene Podcast! I'm your host, Rachel Wall—RDH and founder of Inspired Hygiene. After an incredible Season 1 focused on hot topics in hygiene, we're back with a powerful new series dedicated entirely to the #1 most common missed opportunity in dental hygiene: identifying and treating periodontal disease.
...
🎙️ Inspired Hygiene Podcast | From Mindset to Protocol: Creating a Standard of Care That Drives Results
Welcome back to the Inspired Hygiene Podcast! In this powerful follow-up to Episode 7, we explore what really needs to happen before your hygiene department can deliver consistent periodontal care—and it all starts with mindset and standards.
In this episode, host Rachel Wall, RDH, breaks down:
✅ The mindset shift from fixed...
Inspired Hygiene Podcast | Special Episode from AADOM 2025: Leadership Multiplied with Jennifer Steadman
In this special episode, recorded live at the AADOM Conference, host Rachel Wall, RDH sits down with Inspired Hygiene’s own Jennifer Steadman, BSDH, DAADOM—fresh off teaching the first-ever multi-site management course at AADOM: Leadership Multiplied. 🙌
With deep experience in leading multi-location dental organizations, Jennif...
🎙️ Inspired Hygiene Podcast | Why Even Innovative Dentists Hesitate to Upgrade Their Perio Systems
Welcome back to Season 2 of the Inspired Hygiene Podcast! In this episode, host Rachel Wall, RDH dives deep into the top 5 concerns dental practice owners face when considering a proactive periodontal care program—and how to confidently move past them.
🧩 From staffing fears to patient reactions, we break down:
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Reclaiming the Purpose of Periodontal Maintenance
In this powerful episode, host Rachel Wall, RDH takes a deep dive into a topic that’s often overlooked but absolutely essential: periodontal maintenance—and why it’s so much more than just checking a box.
🦷 Many dental teams unknowingly let patients slip through the cracks with under-evaluated perio protocols. Rachel walks through how to assess whether your perio program is sta...
Welcome to a brand-new season of the Inspired Hygiene Podcast! 🎉 In this episode, host Rachel Wall, sits down with Jennifer Steadman, Director of Operations at Inspired Hygiene, to kick off a powerful season all about innovation—and why it’s absolutely essential for dental teams to thrive in 2026 and beyond.
Together, they dive into: 💡 How innovation helps dental practices stay relevant and resilient 👥 Building a culture of in...
S3 E2: Innovate & Calibrate to Get Paid: 2026-Ready, Insurance-Strong Notes that Protect and Produce
Innovate & Calibrate to Get Paid: 2026-Ready, Insurance-Strong Notes that Protect and Produce
Insurance documentation and billing may not always be the most fun part of dentistry — but without accuracy and compliance, a practice can’t thrive. In today’s episode, we’re diving into one of the most critical areas to innovate, impacting profitability, patient trust, and long-term success.
Guests:
✅ Theresa Duncan — OdysseyManageme...
In this Inspired Hygiene Podcast episode, host Rachel Wall sits down with Alicia Maria, RDH (Hands-On Demand; Regional Dental Hygiene Coach at Dental Care Alliance) and Laura Nelson (Founder, Front Office Rocks; VP of AI at Mango Voice; author of Brush Up on AI) to show how practices move beyond dabbling and truly integrate AI and technology—clinically and operationally—to thrive in 2026 and beyond. Learn the “why,” the workflow, ...
Before anyone calls, applies, or walks in, they’ve already met you online. In this episode of the Inspired Hygiene Podcast, we dive into how dental practices and industry vendors can move beyond “posting just to post” and build a strategic, consistent social presence that attracts ideal patients, strengthens community trust, and even fills tough-to-hire roles.
Guests
- Rita Zamora — Founder, RitaZamo...
This episode of the Inspired Hygiene podcast digs into the #1 challenge dental practices still face—staffing—and how to innovate beyond “making do” to build flexible, stable teams that win in 2026 and beyond. Host Rachel is joined by Jennifer Steadman, Inspired Hygiene Director of Operations, to reframe flexibility as a strategic advantage, share modern recruiting playbooks that go far beyond job boards, and outline clear, fair way...
In this bonus episode of the Inspired Hygiene Podcast, Rachel Wall breaks down the complete Inspired Hygiene System—a proven, holistic framework designed to help practices elevate hygiene services, implement clear systems, and build true team calibration.
This episode delivers actionable next steps you can apply immediately to strengthen clinical outcomes for patients and business outcomes for the practice and team.
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