Sorry, It's Discontinued
“Sorry, It’s Discontinued” celebrates the unsung heroes of the luxury beauty and fashion world. Hosted by Hilary, a seasoned beauty and retail expert, this show invites listeners to "have a seat" with the people behind the counter—to explore who they are, what drew them into this industry, and what keeps them inspired in an ever-changing retail landscape. With online shopping becoming more dominant, store traffic shifting, and stock challenges rising, Hilary brings these rich, human stories to the forefront. Each episode weaves in fascinating facts about the history of retail, iconic brands, and long-lost products that left their mark. The show reminds us why in-person shopping—and the human connection it brings—still matters. It’s about resilience, hustle, and the real people behind the retail counters in this industry—an industry that relies on connection in a world where connecting is constantly shifting.
Episodes
In this conversation, Alexa shares her journey from her first job interview at a major company to her experiences in loss prevention. She discusses the importance of team dynamics, the training she received, and the various responsibilities she held. Alexa recounts memorable incidents involving theft, particularly focusing on the challenges of dealing with juvenile theft. She offers advice for those considering a career in loss pre...
In this episode of Sorry, It's Discontinued, host Hilary engages in a heartfelt conversation with Jazmine, a talented makeup artist and beauty professional. They discuss Jazmine's journey from New York to Houston, her experiences in the beauty industry, and the challenges of balancing work and personal life. Jazmine shares her insights on building client relationships, navigating luxury retail, and the importance of self-...
In this engaging conversation, Hilary interviews Philip, who shares his journey from Buffalo, New York, to Texas, and his diverse experiences in the retail and beauty industries. Philip discusses his early career at Macy's, his studies in millinery at Central St. Martin's, and his transition into interior design. The conversation highlights the importance of community, personal growth, and the challenges of commission-bas...
In this episode, Hilary and Kenneth explore Kenneth's journey from Hong Kong to the US, discussing cultural transitions, the impact of retail experiences, and the importance of kindness in customer service. Kenneth shares his passion for art and fashion, reflecting on how these elements shape his identity and career. The conversation also touches on the evolving nature of fashion and personal style, emphasizing the freedom to ...
In this episode, Hilary and Olga discuss Olga's journey in the beauty industry, from her beginnings as a bored housewife to becoming a successful business manager of numerous beauty brands. They explore the importance of mentorship, building a clientele, and the challenges faced in high-pressure environments. Olga shares her experiences at Neiman Marcus Chanel and La Prairie, emphasizing the significance of teamwork and mental...
In this episode of 'Sorry, It's Discontinued', host Hilary interviews Cole, a multifaceted individual with a rich background in culinary arts, fragrance, and retail. Cole shares his inspiring journey from moving to Houston from Vietnam at the age of 16, navigating cultural adjustments, and pursuing his passion for food and hospitality. He discusses his experiences in culinary school, working with renowned chefs, and ...
In this engaging conversation, Hilary and Jailyne explore Jailyne's journey as a makeup artist, from her early experiences with makeup during prom to her professional career in the luxury beauty industry. They discuss the challenges of maintaining creativity and positivity in a high-pressure environment, the importance of self-expression through artistry, and the nostalgia for discontinued beauty products. Jailyne shares valua...
Trailer
Thanks so much for listening to today’s episode of *Sorry, It’s Discontinued.*
If this story inspired you—or if you love hearing the real voices behind the counter—
I’d love it if you followed the show, left a review, or shared this episode with a friend. And a little note from me: I’m still learning how to interview and finding my rhythm with how I shape these episodes. My heart is always with the guests of ho...
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