Master Tech to Millionaire
Join Adams Automotive & AutoShop Answers and find out how to go from Master Tech, to a millionaire.
Episodes
Todd Hayes and Glenn Piccolo debrief a powerful weekend of training—covering Courtside, Key2Key's first Vegas event—sharing how auto hospitality, take-fives, and relentless phone skills drove record weekends and consistent growth.
They discuss practical strategies for opening weekends, improving close rates, recruiting top techs, using AI and video tools, and preparing for private equity to scale service businesses. https://youtu....
Glenn Piccolo interviews AJ Nealey about his journey from a one-bay garage to a five-store multi-unit operator in Maryland. AJ shares how Key to Key training, Rack Attack tactics, strict hiring standards, and fraud-prevention controls transformed his business, helped him stop tolerating mediocrity, and drove rapid improvement.
The episode covers practical takeaways for shop owners: implement core fundamentals every day, recruit and...
Glenn Piccolo interviews "Bay One" Bill Lewandowski about his five-year journey from sweeping floors to becoming a top managing partner at True Automotive. They discuss lessons from Courtside and Key2Key, the power of process, and the math behind growing revenue.
Bill shares practical takeaways on recruiting, running effective inspections, increasing ticket averages through maintenance sales, accountability partners, and how consis...
In this episode Glenn Piccolo interviews Amy Bartel about returning to the family auto business, rebuilding finances, and scaling performance through recruiting, culture, and seven-day operations. Amy shares recruiting strategies (especially hiring restaurant talent), lessons from fraud and accounting training, and more.
They also discuss the impact of hands-on trainings like Key2Key, Courtside, and VIP Rack Attack Day, the importa...
J.J. Mont joins Glenn Piccolo to share his journey from a struggling shop to a high-performing auto hospitality business using Todd Hayes’ model. He covers how a single mindset shift — “saying yes on the phone” — recruiting top techs, shop upgrades, and outsourced callbacks drove predictable growth.
Listen as J.J. explains the practical steps, key wins, and team changes that helped his store scale to record months and build a cultu...
Joe Adams and Glenn Piccolo break down a no-nonsense interview playbook for auto shops: why first impressions and rapid rapport matter, how to use targeted pre-interview questions to spot commitment, and what distinguishes A-players from B and C-players.
They cover working interviews and onboarding, technician vs. front-of-house hiring, extracting referrals, and the case for paying top talent what they’re worth. It's all about cult...
Glenn Piccolo with Adams Automotive hosts this bonus Master Tech to Millionaire episode presented by Autoshop Answers, recapping an electrifying weekend in Houston featuring Key to Key, Courtside, and VIP Rack Attack sessions.
Industry Leaders from around the country discuss Todd Hayes’ perfected business model, the power of consistent implementation (morning Take Fives), simple high-impact steps — say yes on the phone, professiona...
Rob Eskew recounts his journey from a small basement shop to a multi-state operation, the near-collapse after rapid expansion, and the hard lessons learned about cash flow, accounting, and leadership.
He explains how simplifying operations, tightening parts and accounting controls, and focusing on profit margins (aiming for 62.5%) turned the business around, paid off debt, and rebuilt a sustainable, growing company.
Todd Hayes sits down with Kaleb Nimz, president of Grimaud Enterprises, to discuss how Precision Tune transformed its culture and performance across 98 locations using Key2Key and Courtside training. They cover leadership in the trenches, shop cleanliness, automotive hospitality, recruiting, and practical shop stories — including a memorable pit visit and record months for stores that embraced the process.
Kaleb also explains how t...
On this episode of Master Tech to Millionaire, Adam Coffey breaks down how private equity isn’t some mysterious Wall Street game—it’s a repeatable system for multiplying value at scale. From rolling equity into second and third paydays to using acquisitions like rocket fuel, he lays out the exact levers that separate average operators from empire builders. This isn’t theory—this is battle-tested strategy forged through dozens of ac...
Guest host Glenn Piccolo and Charlie Zlatkos discuss a real shop story about integrity — discovering a major job wasn’t completed and immediately terminating the employee. They explain the shop’s inspection process, why advisors must personally verify repairs, and how rigorous PMI's prevent customer harm and fraud.
They also cover building a high-integrity, high-profit culture through recruiting, systems, and training so owners can...
Joe Adams sits down with Mike "Q-Pine" Quinn to explore how someone with no auto-repair background fast-tracked into running a top-performing shop, becoming a partner and scaling revenue through people, process, and hospitality-focused sales.
They discuss hiring A-players, using data and technology, daily habits, managing gray-area talent, and the long-term mindset needed to turn technicians into business owners.
Joe Adams sits down with David "Hollywood" Guillen to discuss his journey from master technician to top-performing service advisor, coach, and assistant GM. They cover how relationship-building, shop tours, and technical credibility create high-ticket sales and lifelong customers.
The episode walks through common customer objections—"I’ll sell the car," "price is too high," and "I don’t have the money"—and offers practical scripts,...
Host Joe Adams and Todd Hayes recap a packed Key2Key weekend and The Woodlands' "Courtside" in-shop training; celebrating rapid shop growth, transparent metrics, and the auto hospitality model that differentiates the Houston Boston Partnership.
Joe & Todd discuss integrating AI, MotoVisuals, Rilla coaching and a pilot inbound call center to boost bookings and customer trust, plus gamified Moneyball tracking and training strate...
Joe Adams interviews Charlie Zalakos about moving from technician to business owner and running a high-efficiency shop. They dive into the PMI/rack attack inspection process, speed of service, and how quick video-based evidence and canned jobs increase sales and shop throughput.
The episode covers practical tactics: get permission to inspect, two-person inspections, short test drives, record only failing items, sell quickly using h...
Joe Adams interviews Bill Brusard about his transition from master Toyota technician to CEO and partner in JB Auto Care and the Houston Boston Partnership. Bill recounts meeting Todd Hayes, attending Key-to-Key training, and using those systems to scale operations.
They cover early struggles, the Now Auto Care brand, staffing turnarounds, rapid revenue growth, and plans to partner with private equity to build long-term value while ...
In this episode of Master Tech to Millionaire, Joe Adams and Todd Hayes discuss how automotive shops can transform from traditional repair shops into hospitality-driven, highly profitable businesses. They cover practical systems like daily Take Fives, key-to-key callbacks, personalized shop tours, and using AI to scale communications and sales.
Listeners will learn strategies for improving phone skills, increasing close rates throu...
The Bartel family shares their multi-generational auto repair story — from humble gas-station roots to a multi-location operation driven by hands-on leadership and Todd Hayes’ training.
This episode covers recruiting A‑players, combating internal theft, using call-recording coaching tools, and the culture shifts that scaled their business in Chicago.
Guest host Glenn Piccolo hosts Joe Adams talking all about the evolution of Adams Automotive and Joe's personal journey from being part of a family business to shaping its future. Joe shares childhood memories from the shop founded in 1980, where he grew up watching his parents build a successful enterprise. He reflects on feeling disconnected from the industry before eventually taking on his current leadership role.
Throughout the...
Todd Hayes introduces us to Peter Saranditis, the General Managing Partner of Auto Tech Answers. In this episode, we delve into the importance of technical training and business innovation across the auto repair industry. Discover how top-notch technical training can revolutionize auto shops, transforming them into powerhouse operations with soaring revenues.
Learn about the significance of creating an outstanding company culture, ...
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