The TechServe Brief
Welcome to The TechServe Brief. TechServe Alliance is the resource for IT and engineering staffing firms, helping our members grow through advocacy, insights, and community.
Episodes
In this TechServe Exchange episode, Monty Ragland sits down with his business partner, Monica Dominic, for an inspiring conversation on leadership, personal branding, and showing up authentically in today’s staffing landscape. Monica shares how her personal brand strengthens PSI, why authenticity builds trust, how social media can expand influence, and why leaders must embrace both vulnerability and visibility.
Their discussion off...
In this Hot Takes episode, three staffing professionals share how their firms are using AI today and where it’s making the biggest impact. Mariah Szarek of Benchmark, Chris Cabe of Capstone IT, and Patrick Cox of Professional Alternative talk about how AI is streamlining interviews, saving recruiters time, and helping firms move faster with better candidate insights.
Join Great Recruiters Founder & CEO Adam Conrad alongside leading IT staffing executives — Tim Glennie, Susan Robinson, Robert Bouchard, Michelle Sims, and John Bemis — for a dynamic conversation on one of the industry’s biggest questions: Is the recruiter role dying or evolving?
The panel breaks down where AI truly adds value, where human intuition remains irreplaceable, how to combat tech fatigue, what ethical implementation ...
Monica Dominic, Chief Client Officer of ProTeam Solutions, sits down with Monty Ragland, President of ProTeam Solutions, for an honest and energizing conversation about the journey from employee to owner. Together they explore early career lessons, the moment ownership became real, the fears behind taking the leap, and the leadership mindset required to guide a company forward. Monty shares wins, challenges, and the importance of p...
In this Hot Takes episode, four staffing professionals share the best career advice they’ve ever received — and who gave it. Carolyn Marcelo, Director of Human Resources at DTG Consulting Solutions, Inc.; Chris Cabe, Recruiting Team Lead at Capstone IT; Jordan Caldwell, Business Development Executive at DP Professionals; and James Delsing, Executive Search Consultant at Consultis Search Group, reflect on lessons around courage, bou...
Join John Bemis, President of Benchmark IT, and Megan McCann, Founder & CEO of McCann Partners, as they explore how relationship-building lies at the heart of successful client and candidate partnerships. From earning trust through authenticity to addressing challenges with transparency, John and Megan share practical strategies for strengthening client engagement, fostering collaboration, and maintaining long-term success in I...
Join Anna Frazzetto (AFM Strategic Partners) with Chris Beisler (Bridgeview), Pat Patel (East Bay Ventures), and Sam Smith (ASB Resources) as they explore how staffing firms are successfully implementing and scaling the Statement of Work (SOW) business model. The discussion covers how firms are adapting pricing structures, aligning with client expectations, transforming sales teams, and strengthening long-term partnerships through ...
Join Megan McCann, Founder & CEO of McCann Partners, and John Bemis, President of Benchmark IT, as they discuss how IT staffing firms can stay agile in a rapidly evolving market. Megan shares how client expectations, hiring behaviors, and the role of AI are reshaping the staffing landscape—and what firms can do to adapt. Together, they explore leadership lessons, relationship-building, and how to future-proof your business amid...
In this Hot Takes episode, four industry leaders share where IT staffing firms should focus their investments in the near term. Anna Frazzetto, Founder & CEO of AFM Strategic Partners; Joel Leege, President & COO of Red Oak Technologies; John Bemis, President of Benchmark IT; and Megan McCann, CEO & Founder of McCann Partners, discuss investing in people, automation, specialization, and client engagement to drive growth...
Join Anna Frazzetto, Founder & CEO of AFM Strategic Partners, and Tim Glennie, Managing Partner & Co-Founder of Bridgeview IT, as they explore how IT staffing firms can adapt, innovate, and grow in a challenging market. Anna and Tim share practical strategies for navigating shifting client buying behaviors, using AI to uncover sales opportunities, and diversifying service offerings through SOW models. They also discuss the ...
In this Hot Takes episode, four industry leaders share how IT staffing firms can approach diversification. Anna Frazzetto, Founder & CEO, AFM Strategic Partners, Joel Leege, President & COO, Red Oak Technologies, Kip Wright, Founder & CEO, Wright Path Advisors, and Tim Glennie, Managing Partner & Co-Founder, BridgeView IT discuss expanding into new markets, aligning with client needs, and evolving service delivery t...
Join Brian Jameson, Chief Growth Officer and Co-Founder of echogravity, and Pete Newsome, Founding President of 4 Corner Resources and zengig, as they explore how AI is transforming search and digital visibility. They discuss the paradigm shift from traditional SEO to AI-powered answers, how to build authority that AI trusts, and why owning your niche is more important than ever. Pete also shares practical examples of how AI tools ...
Join us for this Hot Takes episode as we ask four industry leaders one key question: Should IT staffing firms look to move up the value chain in their service offerings? Hear insights from Tim Glennie, Managing Partner & Co-Founder of BridgeView IT, John Bemis, President of Benchmark IT, Megan McCann, Founder & CEO of McCann Partners, and Anna Frazzetto, Founder & CEO of AFM Strategic Partners, as they share their persp...
Join Anna Frazzetto, Founder & CEO of AFM Strategic Partners, and Tim Glennie, Managing Partner and Co-Founder of Bridgeview IT, as they tackle one of the toughest challenges in today’s IT staffing market: how to outthink, outpace, and outsell the competition. They discuss the impact of tariffs and capital costs, how to strengthen client relationships in a tight economy, and why differentiation and specialization are critical. ...
Join us for this Hot Takes episode as we ask four industry leaders one key question: How are IT staffing firms rethinking their delivery models in today’s market? Hear insights from Megan McCann, Founder & CEO of McCann Partners, Tim Glennie, Managing Partner & Co-Founder of BridgeView IT, Joel Leege, President & COO at Red Oak Technologies, and John Bemis, President of Benchmark IT, as they share their perspectives on ...
In the very first Hot Takes episode of the TechServe Brief, four industry leaders share their perspectives on how AI is reshaping the IT staffing industry.
Join Joel Leege, President & COO of Red Oak Technologies, Kip Wright, Founder & CEO of Wright Path Advisors, Anna Frazzetto, Founder & CEO of AFM Strategic Partners, and Tim Glennie, Managing Partner & Co-Founder of BridgeView IT, as they weigh in on AI’s impac...
Join Ken Schumacher, CEO of Ropes AI, as he explores the evolving challenges of candidate deception in technical hiring. From traditional resume fraud to AI-assisted interview bypassing, he discusses how staffing firms and employers can verify candidate skills and authenticity, protect client relationships, and turn verification into a competitive advantage.
Join Mark Roberts, CEO of TechServe Alliance, and Kip Wright, Founder & CEO of Wright Path Advisors and President-Elect, Board of Directors of TechServe Alliance, as they explore whether today’s shifts in IT staffing are part of a familiar economic cycle or signs of deeper structural change. From the lasting effects of COVID to the transformative role of AI, they discuss how client expectations are evolving, what it takes for f...
In this episode of The TechServe Brief, industry leaders Jeb Corley, VP, Medix Technology, Daniel Youssif, CSO, TalentBridge, and Joel Leege, President & COO, Red Oak Technologies, and President of the Board of Directors for TechServe Alliance, explore what it takes to build and scale sales teams in a competitive staffing landscape. They discuss hiring approaches — from “homegrown” entry-level programs to bringing in experience...
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