Behind the Curtain: Adventures in Continuous Improvement

Understand why lack of proper training rather than a lack of employee effort creates bad operational outcomes, and gain insights on training measures that work. 

Gain insights into the importance of continuous improvement as a daily habit, with reduced costs as a result, not a goal. Understand why this approach extends to all disciplines and departments, not just manufacturing production. 

Delve into why Dr. Deming promotes the idea of selecting suppliers based on total cost and moving toward a single supplier for any one item. 

Explore the meaning behind Dr. W. Edwards Deming's third point for management: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Delve into the meaning behind Dr. Deming's second of 14 points for management transformation. Learn why it is meant as a wake-up call for management unwilling to change their culture, systems and how they treat their people. 

Explore the meaning behind "constancy of purpose," the first of Dr. Deming's 14 points for management transformation and learn why it is important to team-based continuous improvement. 

Delve into the teachings of Dr. W. Edwards Deming, statistician, management consultant and often referred to as the father of the quality movement. 

Podcast hosts John Dyer and Dr. Mohamed Saleh reflect on their favorite discussion topics from past episodes and highlight the No. 1 driver of organizational change. 

Delve into three types of workplace structures—non-union, cooperative union and non-cooperative (or blocking) union—and learn the benefits or early engagement and collaboration. 

Organizations don’t just age chronologically—they build layers of belief systems, rituals, unspoken norms, and hardened habits. And as the years pass, change becomes more of a cultural excavation than a simple upgrade. Tune in and discover how to transform age into wisdom—not weight.

From family-run operations to enterprises the size of the Titanic, delve into how size can either accelerate progress or stall it completely. Part 2 of a two-part series. 

Learn how organizational size fundamentally shapes the transformation journey—from complexity and communication to culture and pace. First of a two-part series.

Assess your own leadership DNA against these 10 leadership characteristics. 

Dive into the practical side of coaching: five powerful vehicles leaders can use to shift from a directive, command-based mindset to one rooted in growth, development, and shared success.

Explore the real purpose of leadership: coaching and developing others. Unpack how traditional hierarchies reward comparison and control, while true leadership multiplies capability and distributes power.

Whether you’re leading a transformation or supporting a team through daily challenges, these three interwoven traits define whether you thrive—or just survive.

Explore the critical differences between sympathy and empathy and why the latter is essential for meaningful leadership.

Delve into the delicate balance between waiting for enough information to make a sound decision versus falling into paralysis by analysis. Understand the art of determining: What is the minimum amount of information I need to make a decision?

Dive into the biggest roadblocks that hinder true systems thinking, including prioritizing short-term wins over long-term vision, creating a fire-fighting culture and avoid risk to the extreme.