The Change Agents Podcast
The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff. Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It’s sharp, a little weird, and totally worth your coffee break. (Or wine break – we won’t judge. In fact, we’ll probably join you!) This is transformation – with better banter. Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ
Episodes
AI is the New UI… But Is Anyone Getting Value?
Big summer. New roles. Same obsession with transformation.
In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually d...
If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥
Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”.
In this episode:
🚨 Why tech debt isn’t an IT issue - it’s an organizational problem
💸 The real cost of duplicate platforms, workarounds,...
You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate.
In this episode of The Change Agents, Kat and Pete unpack why culture is the operating system of every transformation -and why leadership is the version update that determines whether change sticks or stalls. From “change theatre” t...
What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔
In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way.
Key insights you’ll learn:
💡 Why innovation = new ways of doing things (products, ser...
When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors...
Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI.
In between questionable golf swings and champagne references, they share real stories from the field, ideas that might just blow up your old playbook, and a few jokes that should pr...
We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄
In our latest episode, Pete & Kat dive into:
✅ Why “AI-washing” is the new greenwashing
✅ Use cases that ACTUALLY matter (and save your weekends!)
✅ How guardrails and trust will make or break your AI strategy
✅ Why the future is human-led, AI-aug...
Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree?
Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like:
❓ Why does your telco need seven days and a séance to fix your modem?
❓ Why does your virtual agent sound like a confused intern filling out a colour chart?
❓ And why does it still take 5.2 days to solve a problem that should take 30 minutes?
PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong!
Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital.
Expect:
👩💻 A reality check on tech-led change
🧠 Why understanding the why matters
🤝 Leadership lessons in trust, transpar...
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