Inside Loyalty
Inspired by the book Customer Loyalty for Life by Oob Nding, Inside Loyalty explores how AI and automation are rewriting the rules of human connection in business. Each Deep Dive reveals how to remember, recognize, and renew customer relationships — so you never lose a customer again. 🎧 Stream free on Inside Loyalty Radio at https://aiwise.online, or unlock the complete 14-chapter series at https://deepdive.aiwise.online.
Episodes
Chapter 13: The Ethics of Scale — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Discover how to balance growth with grace. Use automation ethically to scale care, consent, and connection without losing the soul of your customer experience.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on r...
Chapter 12: Moments That Multiply — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Explore how gratitude and shared success turn satisfaction into advocacy. Learn how stories and recognition create rippleeffects of loyalty that spread far beyond a single sale.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to th...
Chapter 11: Designing Remembrance — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Learn how data, design, and empathy combine to help businesses remember every interaction.
Build systems that reflect memory back to your customers so they feel seen — and stay connected.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can li...
Chapter 10: The Forever Framework — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Unpack the four engines of the Forever Framework — Pulse, Flow, Echo, and Sense — and see how they work together tobuild retention systems that learn and adapt over time.
Design your business to remember, respond, and renew automatically.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio,...
Chapter 9: Automation with a Pulse — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Explore how technology becomes meaningful only when it remembers what matters.
See how human-centered automation scales warmth and trust without losing authenticity — and why every workflow needs a heartbeat.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.onl...
Chapter 8: Curating Over Creating — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
See why loyalty can’t be manufactured but must be curated.
Discover how attention, empathy, and timing transform ordinary interactions into extraordinary experiences — and how curation, not creation, keeps relationships alive.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 2...
Chapter 7: The Belonging Loop — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Learn how belonging turns customers into fans and fans into ambassadors. See how community design fosters identity, recognition, and reciprocity that scale loyalty beyond transactions.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to...
Chapter 6: Surprises That Sustain — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Discover how unexpected moments of delight reignite loyalty and transform routine experiences into stories your customers share.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.
And when you’re...
Chapter 5: Habits That Hold — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
See how small, predictable touchpoints build emotional safety and create habits that keep customers coming back long after the first sale.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.
And when yo...
Chapter 4: Recognition Over Rewards — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Learn why being seen means more than being rewarded.
Discover the science behind recognition and how personalized gratitude builds trust and advocacy that discounts can never buy.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen t...
Chapter 3: The Loyalty Continuum — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
Explore how the six stages of loyalty — from promise to advocacy — fit together like a living system. Learn how understanding the full customer journey helps you move relationships forward instead of letting them fade.
🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at ai...
Chapter 2: The Cost of Forgetting — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
In this preview chapter, uncover how momentsof neglect quietly erode trust and why many companies mistake silence for satisfaction.
Learn how simple acts of recognition can transform a lost customer into a lifelong advocate — and how AI-powered reminders ensure no relationship fades from memory.
🎧 To sample...
Chapter 1: The Growth Trap — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.
In this full-length opening chapter of the Inside Loyalty audio series, discover why chasing constant growth often hides the real reason businesses lose customers.
Explore how the obsession with acquisition breeds churn — and how remembering, recognizing, and renewing relationships can create loyalty that lasts a ...
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