The Policy Playbook

How do you grow a mission-driven healthcare organization to $78 million in revenue while serving thousands of families in their most vulnerable moments? You follow a leader who has done it for 40 years.

This week, Misty sits down with Linda Ward, one of the most respected voices in hospice, palliative, and home health care. Linda has led Gulfside Healthcare Services through statewide expansion, new care centers, and service innovati...

This week on The Policy Playbook, we’re stepping off the field.

This episode isn’t about strategy, insurance, or what to fix next. It’s about pausing with intention during Christmas week, especially for leaders and high performers who spent the year carrying responsibility, making decisions, and holding things together.

If this year felt demanding in a quieter, more intentional way, this conversation is for you. Rest isn’t weakness. ...

You know what drives me crazy? Watching business owners pay the price for mistakes their brokers made.

Higher premiums. Coverage gaps. Unnecessary risk. All because someone on your team didn’t do their job.

In this episode of The Policy Playbook, Coach Misty Carson throws penalty flags across the field, exposing the violations brokers commit that cost companies money, protection, and peace of mind.

From pass interference to delay of g...

What if your benefits package wasn’t just an expense line—but your secret weapon for winning talent and keeping your best people?

In this episode, Coach Misty Carson sits down with Stephanie Porrino (Koch) one of the nation’s top 25 HR and benefits leaders, to uncover how she turned a traditional benefits program into a competitive edge that fuels both engagement and profit.

From navigating double-digit healthcare increases to transf...

What does it take to change an industry—not just succeed in it, but actually change it?

Bridgette Bello didn’t wait for permission. She saw a gap in how Tampa Bay’s business story was being told and built a platform that changed the game. From becoming the first female publisher of the Tampa Bay Business Journal to launching TBBW—now recognized as Florida’s best magazine—Bridgette has proven that when you lead with grit, grace, and ...

You know what happens when you don’t have a playbook? You get blindsided. You lose yards—and sometimes the whole game. That’s exactly what’s happening to business owners who renew their insurance with no strategy and zero explanation.

In this debut episode of The Policy Playbook, Coach Misty Carson calls time-out on vague answers, rising costs, and brokers who hide behind “the market is hard.” She breaks down why complexity has beco...