Performance Matters | A 5 Moments of Need® Podcast Series

In this powerful episode of the Performance Matters podcast, Bob Mosher welcomes back Josh Cavalier for a timely and transformative conversation about how artificial intelligence is reshaping the future of learning and development.

Josh shares how the role of the instructional designer must evolve into what he calls the Human-Machine Performance Analyst—a new, strategic function built for the AI era. Together, they explore the real...

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support.

Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizati...

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey.

With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow.

We hope this episode sparks a broader conversation and encoura...

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact.

Together, they explore why not all skills are created equal, how CIF c...

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools?

In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework.

He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work.

Tune ...

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy.

This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance.

Donna walks us through the critical role of the RWA in analyzing and mapping w...

Conrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need.

This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning.

Bob and Con’s discussion includes ...

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives. 

Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Rea...

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development.

Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, ...

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss th...

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions. 

Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance trai...

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and impleme...

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies.

Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of...

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language. 

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In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time.

She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training soluti...

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks.

The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine s...

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance. 

Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologie...

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests.

Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI.

Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and s...

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR.

Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acq...