Performance Matters | A 5 Moments of Need® Podcast Series

What if the problem with learning evaluation isn’t the metrics—but the system we’ve built around them?

In this episode of the Performance Matters Podcast, Bob Mosher joins Julie Dirksen and David Kelly to challenge how L&D measures success. They explore why organizations often measure activity and completion instead of performance, the limits of connecting training directly to business outcomes, and how smalle...

What if the problem isn’t the training—but the way we think about performance?

In this episode of Performance Matters, Bob Mosher sits down with Guy Wallace to explore why traditional learning approaches often fall short and what it takes to design learning that actually supports performance on the job. They discuss performance-based design, the importance of understandi...

What happens when a large learning organization shifts its focus from delivering training to enabling performance?

In this episode of the Performance Matters podcast, Bob Mosher sits down with Christy Pletcher and Scott Schmoldt of UnitedHealthcare (UHC) to explore their real-world journey toward building a performance-first learning organization. Together, they share four principle...

In the first episode of our Trailblazer Series, Bob Mosher sits down with 5 Moments of Need Trailblazer Award recipient Dr. John Townsend to explore what it really takes to transform learning into measurable business performance.

Drawing on more than 30 years of experience in financial services and organizational learning, Dr. Townsend shares how a performance-first mindset has helped multiple organizations reduce training time, im...

AI is transforming the way organizations work, but successful AI adoption starts with understanding the work itself. In this episode of the Performance Matters podcast, Bob Mosher welcomes back Dr. Con Gottfredson to explore the emerging concept of task intelligence and why understanding work at the job-task level is critical for organizations seeking to leverage AI effectively.

Together, ...

What does true learning engagement look like—and why is it about much more than course completions and attendance metrics?

In this episode of the Performance Matters Podcast, Bob Mosher sits down with Dr. Becky Willis, author of Seven Steps to Better Learning Engagement: Driving Business Results, to explore how Learning & Development must evolve from a training-focused fun...

In this episode of Performance Matters, Bob Mosher sits down with Dr. Conrad Gottfredson to explore how AI is transforming the way we design learning, support performance, and enable work. Together, they discuss how AI can accelerate workflow analysis, enhance digital coaching, and help organizations strike the right balance between human expertise and automation.

Con shares why Lea...

In this Performance Matters episode, Bob Mosher sits down with learning and change expert Megan Torrance to explore why change is so challenging in learning and performance projects—and why it doesn’t have to be.

Megan breaks down how human relationships, psychological safety, and a shift away from perfectionism can make change feel more manageable and even energizing. Together, they discuss how adopting a “change...

In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI and the accelerating pressure on organizations to do more in the flow of work, Bob unpacks a major shift underway in L&D—from a training-first identity, to performance-first, and now towa...

In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and Rav in earlier episodes, this wrap-up brings their story full circle—showing how the right technology, paired with the 5 Moments of Need framework, is transforming learning at scal...

In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at scale.

Building on episode 1 in this series where Esha unpacked strategy and stakeholder buy-in, this episode dives into the practical side of transformation: how Uber adopted the 5 Moments of...

In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning.

Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, an...

In this episode of Performance Matters, Bob Mosher sits down with longtime colleague and industry practitioner Joe Dunlap for a powerful conversation about what it truly takes for L&D to thrive in a performance-first, AI-accelerated world.

Joe shares his 25-year journey from instructional designer to head of continuous learning and performance improvement, and why embracing the 5 Moments of Need and building a real performance ...

In this episode of Performance Matters, Bob Mosher sits down with Donald Clark and Alfred Remmits for an energizing, wide-ranging conversation about the future of learning and the realities facing today’s L&D leaders.

Together, they unpack what it really means to navigate a performance-first world, why AI is accelerating both opportunity and disruption, and how learning professionals can keep pace without losing sight of ...

In this energizing start to the new year, Bob Mosher sits down with Dr. Conrad Gottfredson and Josh Cavalier for a candid, future-facing conversation about the unprecedented acceleration of AI—and what it means for workflow learning, performance support, and the 5 Moments of Need®.

Together, they unpack the tension and opportunity of 2026: a year defined by rapid innovation, shifting job roles, evolving workflows, and a growi...

Kick off 2026 with a conversation that sets the tone for the year. In this episode of the Performance Matters podcast, Bob Mosher sits down with Trond Kristiansen, a pioneering learning leader whose groundbreaking work in AI and workflow learning is reshaping what’s possible for L&D practitioners.

Trond shares how AI has elevated his role from traditional “training support” to a true business partner inside hi...

As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption.

Drawing on Frank’s experience across industries—from Amazon to Genentech—the...

In the final installment of our three-part series with manufacturing leader Sivaram Jambunathan, we dive into what may be the most pivotal element of successful workflow learning: measurement.

Hosted by Con Gottfredson, this episode unpacks how Siv and his team transformed their manufacturing organization by building a clear, practical, and deeply disciplined measurement strategy—one that protected organizational will, aligne...

In this episode of Performance Matters, Bob Mosher sits down with Ryan Sarpalius to explore why performance consulting is the skill L&D professionals need now more than ever.

They unpack what separates training from true performance solutions, share real-world stories where consulting uncovered better outcomes, and discuss how shifting to a performance-first mindset builds stronger partnerships with stakeholders and delivers re...