Not Another KM Podcast
Never fear - Brittany and Rachel are here. Not Another KM Podcast wants to save you from death-by-PowerPoint and endless “best practices” slides. Our tagline says it all: “KM without the snooze button.” We roast the buzzwords, side-eye the frameworks, and interview the experts who help us breathe life into knowledge management conversations. Whether you're a seasoned practitioner, KM-curious, or you’ve just nodded through a slide deck while questioning your life choices one too many times, we’ve got you. Music by: Chase Tremaine Music
Episodes
KM has been around for 30+ years, and it still can’t answer the question “so what do you do?” without a 20-minute explanation. So we did the only reasonable thing: we sent it to therapy.
Brittany plays the therapist and Rachel lies down on the couch as KM itself, working through some deep-seated feelings. There’s sibling rivalry with information management, constant confusion with content management, a little...
Sarah Abdelatif, co-founder of Propel, joins us to talk about knowledge retention in the development and humanitarian sectors, the messy, iterative path to building Propel, and what it takes to keep learning alive inside an organization. We also dig into AI: why it should sharpen human knowledge instead of replacing it, why quality control matters, and why democratizing access to knowledge is still the goal. If you care about keepi...
S2 Ep 4 - What AI Can't Learn about Payroll: The Knowledge Hidden Behind a Paycheck with Nina Teague
Most people never think about payroll until something goes wrong. But behind every paycheck is a complex web of regulations, systems, processes, and institutional knowledge that organizations can't afford to lose. In this episode, payroll transformation consultant Nina Teague shares her unique journey from educator to payroll specialist and explains why payroll may be one of the most overlooked knowledge domains in business.
From na...
What happens when organizations stop thinking about learning as something that happens to people and start thinking about it as something they build with people?
Inkeri Lonnrot takes us on a journey through the changing world of work, strategic capabilities, and organizational foresight before diving into her own path to knowledge management. We explore the Finnish approach to learning and KM, and what it can teach us about creating...
This is Episode 2 of a 2 part series.
What happens when knowledge management and human capital management stop working in parallel and start working together?
In this episode, Brittany and Rachel are joined by Liz McLean, bringing the KM perspective, and Elissa Tucker, Lead HCM Researcher at APQC, to explore why the future of work depends on stronger collaboration between these two disciplines. They dig into everything from data gove...
This is Episode 1 of a 2 part series.
AI is changing the way we work, but it isn't going to solve your organization's skills gap on its own. In this episode, we're joined by Liz McLean, Strategic AI+KM Roadmap Advisor at Knosaic, who brings the knowledge management perspective, and Elissa Tucker, Lead Human Capital Management Researcher at APQC, who shares the HCM perspective. Together, they explore why KM and HR need to be work...
Tacit knowledge is the stuff people just know—the experience, instincts, relationships, and lessons that don't show up in a process document or SOP. In this episode, Brittany and Rachel explore why that knowledge is often an organization's greatest asset, why it's so difficult to capture, and what happens when it walks out the door. They discuss the emotional side of knowledge transfer, practical strategies for preserving exp...
In this episode of NAKM, Brittany and Rachel reflect on their first 12 episodes for what they are lovingly referring to as their Q1 Performance Review.
Do you have something to want to share? Hit us up at NAKMPOD@gmail.com
Thanks for listening
What happens when you combine knowledge management with CliftonStrengths?
In this episode, Brittany and Rachel sit down with Tieska Jumbo, a knowledge management strategist whose journey from education to KM has shaped her people-first approach to helping organizations learn, share knowledge, and get results.
Together, they explore how strengths influence collaboration, knowledge sharing, and execution. Tieska challenges traditional ...
What do dance and knowledge management have in common? More than you might think.
In this episode, Brittany and Rachel sit down with Deb Scott, an Organizational Intelligence Architect, who brings a unique perspective to KM through her background in dance. We explore how observation, repetition, patience, and practice play a critical role in both teaching movement and helping organizations learn, adapt, and retain knowledge.
Our conv...
Join us for a real, grounded conversation with Stan Garfield, someone who’s been in the KM space long enough to see the patterns (and the pitfalls). We talk about how KM has evolved, the misconceptions that still get in the way, what actually works in practice, and where AI fits in a useful way...not just flashy.
Links in the Show Notes:
Links by Stan:
In this super special Bonus Episode of NAKM Pod, 2/3 of the Empower KM team sit down for an honest, behind-the-scenes conversation about what it took to bring Empower KM to life in February 2026.
From the moment it started feeling real to the beautiful messes along the way, this team reflects on what we built, what surprised us, and what we'd do differently next time.
Take a listen!
Things to take note of:
In this episode, Brittany and Rachel talk with Amy Carlton about her “accidental” path into knowledge management and what the work really looks like inside Novartis. From calling out the checkbox culture of “lessons learned” to redefining what KM actually means in practice, this conversation gets real about the discipline. We also dig into storytelling as a driver for buy-in, the influence of teaching on how...
Jana Thuaud didn’t set out to work in knowledge management. She found her way there through environmental science, development work, and years of documenting what actually happens on the ground.
In this episode, she shares what that journey taught her about KM in the real world. Not the polished version, the human one.
Brittany and Rachel dig into why organizations are still defaulting to websites, repositories, and webinars in...
In this episode, Brittany and Rachel sit down with Rob Taylor, a KM practitioner with over 40 years of experience, to explore where knowledge management is headed and what might need rethinking.
They unpack common KM buzzwords, the real impact of AI, and the ongoing tension between technology and human connection. The conversation also dives into community, trust, and why KM works best when it centers people, not just systems.
Brittany and Rachel sit down with Dr. Matt Finch to explore what the future has to do with knowledge management and why it matters more than we often give it credit for. With a background that spans strategy, foresight, and information science, Matt brings a fresh perspective on how KM practitioners can think beyond the present.
They dig into scenario planning, storytelling as a strategic tool, and why getting comfortable with uncer...
In this episode, Brittany and Rachel sit down with Maggie Starkey to talk about the real work of knowledge management — the part that lives in relationships, not just repositories.
They explore why interpersonal skills are core KM capabilities, not “nice to have” extras. From building trust and practicing active listening to navigating layoffs and organizational change, this conversation centers on the human side o...
In this episode, Brittany and Rachel sit down with Angela to explore her journey from serving as a Knowledge Management Specialist at USAID to her current work in holistic health advocacy.
They unpack what it is really like to practice KM inside a large federal system, where information exists everywhere but is not always accessible in ways that truly empower people. Angela shares candid reflections on operational onboarding gaps, l...
In this episode of Not Another KM Podcast, Brittany and Rachel welcome their first guest, John Hovell, Director of Strategic Partnerships at Power + Systems, to unpack what they are officially calling The KM/OD Situationship, and unofficially calling (How Do We Get Rid of John?!)
They dig into where Knowledge Management (KM) and Organizational Development (OD) overlap, where they diverge, and why the lines between them can feel blur...
Rachel and Brittany talk about their very non-linear, accidental paths into knowledge management and why KM shows up everywhere, no title required. They share KM “aha” moments, personal knowledge hacks, and the real magic of the work: connecting people and untangling messy systems. Expect honest takes, light buzzword roasting, and a whole lot of human-centered KM.
Takeaways
- Knowledge management careers are often stumb...
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