End Business Tech Frustration
End Business Tech Frustration is a practical podcast for small and mid-sized business leaders and entrepreneurs who want technology that works. Each episode delivers real examples and actionable steps to help you avoid tech disasters, improve customer experience, and turn technology into a competitive advantage.
Episodes
Episode Overview
You picked your new accounting system. Now what?
In this episode, Jim Kineon walks through what actually has to go right — before and after go-live — for an accounting and financial reporting software implementatio...
Episode Overview
In this episode of End Business Tech Frustration, Jim Kineon explains how small and mid-size business leaders should evaluate accounting and financial reporting software. The episode covers what the software is supposed to do, why financial systems become more important as businesses grow,...
Episode Overview
In this episode of End Business Tech Frustration, Jim Kineon explains how small and mid-size business leaders should evaluate Supply Chain Management software. He breaks down what SCM software does, why it matters, which features to look for, how needs change by company size, and how to a...
Episode Overview
Someone told you your business needs a CRM. And now you're drowning in options, features, and pricing pages that all say essentially the same thing. Which one is right for your team?
In this episode, Jim Kineon breaks down wh...
Episode Overview
Choosing software should not begin with demos, feature lists, or vendor promises. It should begin with clarity. In this episode, Jim Kineon explains why business and nonprofit leaders need to define what they are trying to achieve before evaluating a software application. Using CRM softwa...
Episode Overview
Most small and mid-sized business leaders do not need a complicated AI plan.
They need a practical way to start.
In this episode, I explain how to build an AI st...
Episode Overview
In this episode, I move beyond using AI and show you how to automate with it. I explain what AI Agents are and how to leverage them to save significant time on regular repetitive tasks in your small or mid-size business right now. Then I walk you step-by-step throu...
Episode Overview
Have you been putting off a decision about AI — telling yourself you’ll deal with it when things slow down?
In this episode, I make a direct case for why that’s...
Episode Overview
Have you ever invested in a system that your team quietly stopped using? Not because it was broken — but because it was just too complex to bother with on a busy day?
Read more
Episode Overview
Many businesses assume their technology is working simply because the systems are running.
But running isn’t the same as performing.
In this episode of ...
Episode Overview
Most technology implementations don’t fail because of bad software.
They fail long before the system is ever turned on.
This episode reveals why, using a real-world case study of a mid-sized international manufacturer that replaced their financial, procurement, manufacturing, and distribution systems. However, they never clearly defined what success needed to look like.
The result?
- Limited organi...
Frequently technology implementations go-lives don't go smoothly. Orders get stuck, invoices can't be created, bills can't be paid, customers get angry, and teams spend weekends fixing what should have worked from day one. But some organizations turn on new systems and nothing breaks. This episode reveals exactly why, using a real-world case study of a mid-sized inter...
In this episode, I examine a cautionary tale about a well-funded, well-planned technology implementation that went horribly wrong—not because of bad technology, but because of organizational gaps that were never addressed. When a mid-size organization rolled out a new finance, purchasing, payroll, and CRM system, thousands of employees couldn't get paid, vendors...
A routine prescription refill should take two minutes. But when a healthcare provider botched their technology rollout, it turned into a two-day ordeal that cost them a long-term patient.
In this episode, I walk you through exactly what went wrong—and more importantly, the five simple steps that wo...
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