The Modern Membership Org
The Modern Membership Org with Bursting Silver is the podcast for leaders of associations, unions, and regulatory bodies who are done working around outdated systems and ready to build something better. Each episode brings together practitioners, technology experts, and organizational leaders to talk honestly about what it actually takes to modernize. From replacing legacy workflows and unlocking cleaner data, to adopting AI responsibly and empowering staff to do their best work.
Episodes
Most membership organizations don't lose members in one dramatic moment, they lose them quietly. Doug Morris, VP of Sales, Support & Engineering at ASI and a decades-long veteran of the iMIS community, joins Riley Miller to name the five hidden mistakes behind it: email noise, the ignored once-a-year member, not helping members grow, one voice doing all the talking, and a digital experience that isn't worth coming back to.
Doug'...
When Ellen Turner started her first iMIS database job, she didn't have a manual. She had a community.
Two weeks into the role, she was sent to her first iUG conference, where seasoned members took her under their wing, answered her "I'm brand new and have no idea what this means" questions, and sent her home with pages of notes. That experience didn't just get her up to speed, it set the course for everything that followed.
Whether ...
This episode features James Schwartz, CTO of Bursting Silver, discussing how AI can be practically adopted by non-profit organizations.
In this episode:
- Why so much AI "demos well but doesn't deliver", and how to tell the difference before you buy
- The practical, unglamorous use cases that actually move the needle: member inquiry triage, data cleanup, auto-tagging and segmentation, and predictive analytics
- How Data Scout took membe...
Ask most technology vendors what makes a union different from an association and you'll get a blank stare. The answer isn't just regulatory complexity or collective bargaining agreements, it's the nature of membership itself. When someone joins a union, they don't sign up for a service. They join a movement. And that changes everything about what technology has to do.Bursting Silver CEO Al Povoledo returns to talk specifically abou...
Everyone thinks they know what change management means. Usually they picture a training session or a few all-staff emails. James Harrison has spent 25 years in technology, 15 of those deep in iMIS implementations, and he'll tell you that's barely scratching the surface.
Bursting Silver's Director of Client Success joins Riley Miller to talk about what change management actually requires: it's the project management of the human side...
"We've been on the system for years, are we actually getting the most out of it?" Executive directors and operations leads ask Bursting Silver this question all the time. The honest answer is usually no, not fully, and that's the gap this show was built to close.
Welcome to The Modern Membership Org with Bursting Silver, a podcast about the real work behind running and modernizing associations, regulatory bodies, and unions.In this ...
Most association leaders know the word. Relevance. They know they need to earn it, that the old default position is gone. The real question is whether they can execute on it.
Bursting Silver CEO Al Povoledo joins Riley Miller to break down the pressures shaping association leadership in 2026: the relevance gap, rising member expectations, and why technology doesn't fix a broken foundation, it exposes one.
Al also shares the four-ste...
Super excited about our Bursting Silver podcast upcoming launch, be sure to subscribe so you don't miss out on the amazing conversations we have on the way.
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