Crisis Point

Overcorrecting - or speaking to your audience where you want them to be, instead of where they actually are - are two of the most common mistakes organisations make in a crisis.

In this episode, I’m joined by Caroline Voaden, founder of Story and creator of the Amber Audit, who shares practical ways to sidestep these traps, and what communications professionals should be watching for before things escalate.

We unpack what it ...

In this episode, I sit down with Trevor Young, communications strategist, PR maestro and author, to talk about leadership, visibility and reputation before and after a crisis.

We look at why the strongest asset you have isn’t just your response - it’s your connected brand - and why leaders who show up early are better positioned when things go wrong.

If you’ve ever thought building a personal brand is a ‘nic...

In this episode, I’m joined by Amanda Coleman, one of the UK’s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police.

Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the first call through to the long tail of recovery, and the lessons that stay with her nearly a decade on.

We explore trauma-infor...

You don’t ever want to find yourself in a crisis, but the reality is, you just might.

In this episode, I sit down with investigative journalist and seasoned broadcaster Tara Cassidy to understand how a crisis unfolds from the newsroom.

Together, we unpack what frustrates journalists most when organisations go silent, miss deadlines or try to manage the story, and what helps in those critical first hours when everyone is under...

It’s best you don’t build the ship, as it’s already sailing.

Crisis communications preparation, planning and training is what you do long before the trouble hits.

In this episode, I chat with Sally Branson, founder of The Sally Branson Consultancy Group, crisis communications specialist, author and keynote speaker, to talk about how to be prepared and what leadership really looks like when the pressure is on.

We u...

Break in case of an emergency 

A crisis can be a make-or-break moment for an organisation and its leaders, underscoring the need for proactive communications planning and a strategic approach to handle risks and the potential aftermath. 

As the crisis communications environment becomes more complex by the day, Bespoken Agency managing director and seasoned crisis communications expert Sarah Morgan chats with thought leade...