Confessions of an HOA Manager
Ever wonder what really happens behind the scenes in your HOA? I’m Leslie Alvarez, and after 28 years in the community association world, I’ve seen it all—wild complaints, boardroom drama, and situations so crazy you won’t believe they’re real. Each episode, I share true (anonymous) stories from the front lines, reveal what homeowners and board members misunderstand most, and sprinkle in some hard-earned wisdom along the way. It’s funny, real, and eye-opening—because in the world of HOAs, the truth is stranger than fiction.
Episodes
In this episode of Confessions of an HOA Manager, Leslie sits down with longtime industry leader Marcy Kravit to talk about the realities of building a career in one of the most demanding professions most people never fully understand.
From career growth and leadership challenges to burnout, personal loss, and reinvention, Marcy shares the moments that shaped her both professionally and personally—and what ultimately kept her moving...
What starts as a complaint about feral cats quickly becomes something no one saw coming. In this episode, Leslie Alvarez shares the story of a homeowner who wasn't just frustrated — she was convinced. Convinced the cats were watching her. Convinced the HOA wasn't doing enough. And convinced that anyone who owned a cat was part of the problem. What looks like a nuisance complaint turns into a front-row seat to how quickly em...
During the early days of COVID, community associations found themselves navigating something no one had ever prepared for.
Mask mandates.
Closed amenities.
Restricted access.
And a constant balancing act between safety, rules, and emotions.
In this episode of Confessions of an HOA Manager, Leslie shares the story of a condo community trying to enforce pandemic safety policies when an owner’s visiting family—and their spring break guests...
What happens when fear takes over… before the facts are clear?
In this episode of Confessions of an HOA Manager, Leslie is joined by Lisa, a seasoned community association leader, to share a moment that began as a routine board meeting—and quickly escalated into something far more serious.
A report of a potential threat near the clubhouse sent tension through the room. Decisions were made quickly. Emotions ran high. And in a matter o...
After 28 years in community association management, I’ve learned one thing for sure…
You never really know what’s behind the door.
Back when collections looked very different than they do today, there were times when the process required more than just letters and emails—it required showing up.
In this episode of Confessions of an HOA Manager, I share a real story from early in my career that started as a routine water shut-off…
and tu...
Everyone sees where you are—but not how you got there.
In this episode, I’m sharing the real story of how it all started—from becoming a young mother and navigating uncertainty, to stepping into an industry I knew nothing about and building a career from the ground up.
This isn’t just about where I began—it’s about the moments that forced me to grow, take risks, and move forward before I ever felt ready.
If you’ve ever questioned your...
After 28 years in community association management, I’ve seen just about everything…
But this one?
This one hit a little closer to home.
When a homeowner walked into the office to report “gang activity” in the community—complete with photos and emails sent all the way up the chain—you’d expect something serious.
What we found instead…
was something very different.
In this episode of Confessions of an HOA Manager, I share a story that per...
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